What some of our happy Customers are saying
Customer Reviews
15th October 2022
Lesley said...
"So pleased with our summerhouse. Well made. Like the fact the panels are in two pieces as a lot easier to handle.
Delivery by very helpful driver. Thank you Elbec and Shire. "
12th July 2022
ChristinaDunlop said...
"Absolutely delighted with our new summerhouse. Everything about the process was perfect, from initial planning right through to delivery and installation. The information on the site is great, better than is provided on others and much cheaper. Ordering was simple and the team arranging the delivery were incredibly helpful and pleasant. Arrived on the date given and assembled for us the same day with lovely workmen who cleaned up after and made sure it was in the right spot.
The summerhouse itself is perfectly sized for us, enough room to comfortably fit a small table and 2 chairs, plus we have a small portable toilet in there and trunks to keep towels and dressing gowns in so we never need to drip water all over the house if we're having a few hours in the hot tub. It looks stunning now it's been painted. Couldn't be happier. "
7th April 2022
SharonHeatley said...
"Great quality fencing. Great price.
Very pleasant delivery driver.
No problems "
22nd January 2022
Caroline said...
"Really pleased with this shed - looks amazing, well constructed and easy to assemble. highly recommend."
27th November 2021
AndrewRyback said...
"Overall the quality is very good. The service and delivery was top notch. The build and material quality is great. Construction is easy enough. I must however criticize the roof boards. The OSB should be thicker, even if this raises the price by £20. The supplied boards are far too thin. This necessitates a very small clout nail meaning that the felt detached in 4 days as there was not enough nail biting wood to prevent them pulling away in strong wind. I have bought 12mm clouts and these do the job, but burst through the ceiling. In this area it lets itself down. So Shire, please address this. Otherwise, full marks. "
12th November 2021
KayGraham said...
"This potting shed is absolutely magnificent! Super-high quality - not just the wood itself, but even smaller details such as the top-to-bottom robust hinges on the door. I had a joiner assemble it - it took him and someone helping him half a day max to completely finish it. He was also very impressed with the quality! We bought some 2x3” posts on which to sit the shed (to raise it but also I wanted insulation underneath), some additional 4” screws (hardly used any), clear silicone for glazing the windows and timber for making additional shelves. But, really, this shed pretty much comes with everything you need and great instructions. Delivery also spot-on. I’m so impressed."
17th August 2021
AdrianDobson said...
"Very happy with this Hampton corner summerhouse, we’ve had many happy times, used it all through lockdown, We have had our summerhouse since 30/06/2017 and this year maybe next it will need another coat of stain to spruce it up. Left out for four winters and will probably need to have new felt put on before this winter. Some nice little extra’s with house was a few spare panes of glass and two spare window latches..Overall no complaints, well made easy to put together, will definitely need two people due to the weight of the pieces."
14th August 2021
claudiocherubini said...
"Delivery date was chosen when i ordered product which was 2 aug and it arrived on time. Slight problem with components as instruction booklet apparently out of date, but that was a shire problem which they sorted out within hours, so service from both elbec and shire was brilliant. Log cabin built in 5 days and painted and looks great. "
23rd July 2021
Natalie said...
"Ordered this at Covid was "coming to an end". I cannot believe the cost of the similar products out in the market. Quality is as expected and O loved the images to give me an idea of how to make it look more expensive. "
31st May 2021
JMartin said...
"I love my arbour, what a beautiful addition to my garden, good quality materials too. "
25th April 2021
JulesandChris said...
"Purchased this summer house March 2021. From ordering to delivery it was easy . Polite staff provided us with a delivery date and it arrived bang on . The quality is good value for the cost of the summer house . We did choose to paint the summer house before assembly which we would highly recommend to preserve its life. We used Cuprinol which painted and covered well. Assembly is straight forward with easy to follow instructions we had all the components nothing was missing . We had toughened glass and opening windows as it can get rather warm inside .
All in all we think it will be a well used extra room in the garden we are very pleased with the purchase . "
31st March 2021
Harpsingh said...
"Amazing Shed. Managed to build this shed pretty much by myself with a broken splinted finger in about 2-3 hours (includes my breaks due to WFH). Shed seemed really flimsy and parents were questioning it but once assembled and anchored down is really strong and secure.. Instructions were easy to ready and the whole setup was almost perfect. Only issue was the doors, was a bit difficult to line up but I think the closing issue stems from 4 round head bolts holding on the door frame instead of flat. would have been better.
Delivery was early and delivered safely, driver even moved it to side of house. "
27th March 2021
Simon said...
"when you first get this 6x8 shed in a moderately sized box you think surely not, you take out a few bits and start to think you've been royally had over for the price of it, albeit cheap from Elbec.
so you start putting it together the extruded aluminium manufacturing is pretty good, and once you start sliding the extremely flimsy panels into the aluminium supports and start fixing it all together you slowly come round to realising its not to bad. I.E never have to paint or look after, as others have said read instructions over and over, it was breezy when I did it but needed only some help from partner.
Doors are noisy obviously if left open and what I'm mostly worried about is if the side panels will rattle lots in moderate winds annoying the neighbours?
as also said really disappointed with the base as its just polycarbonate on concreate so makes crunchy noises when walking over if it would have been a solid rubber base would have been so much better, plus it needs covering with rubber, carpet, wood, whatever to make walking on it safe.
overall I'm still in two minds if i should have got wood for about same price, I'm lazy so in long run plastic probably better.
obviously only being ally supports most people will be racking this out as you wouldn't/couldn't hang anything on the plastic or supports without a decent wooden subframe inside, which is cheap and easy to do.
eventually sides may need siliconing up to remove rattling and after 1st rain pour i can confirm 99.9% water proof as some blew in where where side panel meets upturned base/floor, again some remedial strips of ally along the outside or whatever is at hand will finish off where it meets the ground.
if I wasn't lazy for the upkeep of wood i'd buy a wooden shed, but being grey. maintenance free etc etc this isn't a bad spend, guessing it could be a lot cheaper though for what you get."
20th March 2021
Lynseysmith said...
"A really lovely Wendy house. I picked it as I wanted large windows so I could see the kids.
My husband is a carpenter so took him half a day to build. He didn’t follow the instructions as they weren’t easy.
The Perspex cracked when installing and hoping to get a replacement. Not sure how they will last with the 1 and 3yo
It looks fab painted and with fairy light
I would share a photo but there isn’t an option "
29th January 2021
JakeBlues said...
"This seat is easy to assemble and solid once completed. The taupe colour is quite neutral and suits our location in the front porch. We now have a useful storage space for walking boots and the delivery of parcels too big to be posted through the letterbox. Recommended."
13th January 2021
PaulClark said...
"After a small problem with the assembly date, it was delivered promptly and assembled in my garden very well. Its exactly what I wanted its a lovely size and will allow some storage and a decent greenhouse area for some veg. Very happy and would recommend. Seems to be a bit of a leak by the opening window but I'm sure I can resolve that."
5th December 2020
PaulRewston said...
"Advertised a 15 day lead time, but was surprised to get the shed in 2 days, I ended up waiting for the new patio to settle before I could set it up.
The shed was easy to assemble, just wish the side panels by the door could be slotted like all the other panels, this made it a bit difficult to hold it together at this point.
My bad for not checking but make sure you have the anchors to bolt this straight to the floor when completed, they are not provided.
I am very happy with this shed it looks great, a few neighbours commented too, and the roof is amazing and gives a really good amount of light in the shed, which is one of the main reasons I wanted this shed."
10th November 2020
AAllan said...
"I received the Summerhouse in September on the date promised - a quality construction. Although a bit later than originally advertised, the Epidemic inevitably caused an expected delay. Despite this delay I am pleased to report that I was regularly kept in the picture throughout the manufacturing process on until delivery. At all times during this process the supplier has afforded me their full and prompt attention to any delivery and construction queries that I had.
Today I now have a Quality constructed summerhouse ready for our future enjoyment.
"
17th September 2020
Bobby said...
"The best shed we have had! Great size and material. Would recommend."
11th September 2020
petehutchinson said...
"this shed is spot on looks really well made and delivery was really fast i would recommend and i will be useing elbec garden building again manny thanks "
2nd September 2020
KatherineThomson said...
"My summerhouse was delivered on the date promised. It came on a small flatbed truck with only 1 person to deliver it. He was a pleasant person and did a good job. The base was damaged so he took photos and informed the office for me. I received a replacement about 10 days later. I think the replacement was slightly bigger than the original as it sticks out a little at one end. It was ok to build, definitely need help with it. Its not as strong as I thought it would be, reading the description but it looks lovely painted teal blue. "
28th August 2020
ElizabethJohnston said...
"Easy ordering on the phone , excellent prompt delivery by friendly helpful guy, put Summerhouse up ourselves, delighted with it , recommend Elbec"
28th August 2020
malcolmschofield said...
"We ordered a potting shed to be delivered to the Northeast of Scotland during lockdown. The driver was very nice and helpful and the components were all as we had expected. This is a flat pack product and tbh the quality was slightly better than we had hoped for. The design and ease of fitting are where we found the real value of this shed. As we finished we realised we didn’t have enough felt. I emailed elbec who did a super job chasing up shire to get them to drop off another. Thanks elbec and shire. "
28th August 2020
IstehazeBacchus said...
"Delivered on time .. once erected and secured to base, very sturdy.
Modern design, lovely addition to garden. Light weight .. will be easy to relocate in another position if required at a later stage."
28th August 2020
winstonmullings said...
"Very happy with the product and the sales service"
28th August 2020
karlmaddock said...
"I bought a Palram 6x8 plastic shed from Elbec, best price I found on the internet, quick delivery. I checked all the parts, unfortunately 1 corner piece was broken, I got in touch with Elbec with the part number, too my surprise it was replaced in a matter of days, great service.
Palram shed is up, very pleased.
Would recommend and use again."
28th August 2020
Wallacemcmaster said...
"Elbec garden building l gave them five stars as there where very good to deal with from dealing with my order to delving the goods and the delivery driver was so helpful"
28th August 2020
JennyHughes said...
"Easy to order.
Message received advising delivery date and approx timing.
Delivery driver tracked and visible on a map providing excellent information.
Have received several orders all effective.
Drivers friendly and helpful. Thankyou."
28th August 2020
ROBINBISHOP said...
"Delivered on time and easy to make the shed"
28th August 2020
AudreyWiltshire said...
"Well made fencing - very good service delivered on time"
28th August 2020
frederickrushton said...
"Reasonable delivery during difficult times with the virus, quality good, will use them again in the future."
24th August 2020
StephenBennett said...
"Excellent product the Suncast storage box although a little expensive, the build quality Is very good. Item delivered on time. I would recommend Elbec."
24th August 2020
KathyHeaney said...
"Waited till we received the shed before reviewing - cannot fault the shed - other than the hinges & window locks etc could have been of better quality but you get what you pay for. Husband & son built it in a day- there was an issue but that was because the flooring wasn’t quite level - our fault nothing to do with the shed & once rectified everything was fine.
Delivery - on the day that was arranged & received a call approx 30 mins before shed was delivered by a very pleasant & helpful delivery person (didn’t get his name unfortunately).
Would we order from Elbec again - definitely."
24th August 2020
StephenReay said...
"Really pleased with the shed and the service. Turned up very quickly and easy to put together."
19th August 2020
LewisPhilpott said...
"Parts ordered for greenhouse and delivered promptly. No issues here."
19th August 2020
MrAnthonyBacon said...
"It has worked out to be a good looking shed. Quite easy to assemble but don't try to do it on your own. On the day of delivery, the driver was very polite and helpful. Every thing was there to assemble the shed right down to the last screw. All in all, you can see why there are five stars above.
All that remains to be said is a big thank you to all at Elbec."
19th August 2020
MrJohnBainbridge said...
"Excellent and fast service and at very good prices. Recommended."
19th August 2020
MrsElizabethAndrews said...
"Bought Trellis for garden walls. They arrived on time and good quality and a great buy. I am definately a returning customer"
19th August 2020
MrsOliveHarrison said...
"Good service.Good product.Would use again."
19th August 2020
MRMALCOLMTRERISE said...
"Garden gate not only looks great but is of high quality and robust construction."
19th August 2020
AlisonStones said...
"Wonderful experience buying from here. We went to the site to order and the lady who served us, Kelsey I think? Was very friendly and helpful in working to our budget and going through the differences with different products. We needed to replace two fence panels and wanted to get a bigger shed due to one that came with house being small and rotting. Communication was excellent and we found costing was very good as well as the quality of the fence and shed we went for. The customer service team were fab and kept us up to date on Delivary etc. Would defiantly buy from here in future, and recommend to anyone who is needed Fence panels or shed."
18th August 2020
AnthonyBreeze said...
"Excellent website with good selection of products. I chose a 4x6 plastic /aluminium shed on the basis of lower cost than wood and it does not rot or require any further treatment, plus it looks not bad for a shed!
Decent quality and instructions clear and easy to understand. Worth knowing that it is light enough to build and be carried into position by two people. If located in the open it definitely requires securing to the ground. Quick delivery, good price and product, would use again."
18th August 2020
MaureenCal said...
"Really enjoying my Summer house"
18th August 2020
TrevorWard said...
"Great product and swift delivery"
18th August 2020
PhilipStevens said...
"Well constructed, easy instructions for erection"
18th August 2020
BrianMahoney said...
"Good. Product and delivery both on the nail."
18th August 2020
JamesOliver said...
"Very pleased with the quality of goods received and the speed in which they were delivered"
18th August 2020
ElizabethReading said...
"Excellent service, delivered on date and time previously agreed. Product of high quality - Would certainly use this company again and recommend them to others."
18th August 2020
COLINIVORY said...
"Excellent products and professional service. Very impressed with the whole process of ordering and delivery. Perfect transaction."
18th August 2020
KathrynSmith said...
"Fantastic service from start to end. We were kept up to date with the order through all the lock down problems and would definitely recommend to others."
18th August 2020
JennyHughes said...
"Easy to order.
Message received advising delivery date and approx timing.
Delivery driver tracked and visible on a map providing excellent information.
Have received several orders all effective.
Drivers friendly and helpful. Thankyou."
18th August 2020
ROBINBISHOP said...
"Delivered on time and easy to make the shed"
18th August 2020
AudreyWiltshire said...
"Well made fencing - very good service delivered on time"
18th August 2020
KymThomson said...
"Very happy with product and service. Have a lovely summerhouse taking pride of place in my garden"
18th August 2020
SueBremnerMilne said...
"We are delighted with the walk-around greenhouse from Elbec Garden Buildings. Many neighbours and passers by have commented on how good it looks, and it works very well too. We have recommended you to some of those people, and are sure they will be as pleased as we have been with our purchase."
18th August 2020
PeterMitchell said...
"Great company great products helpful staff. Delivered professionally on time.."
18th August 2020
ROSALINDRABBITT said...
"Good service and good products, would always recommend"
18th August 2020
frederickrushton said...
"Reasonable delivery during difficult times with the virus, quality good, will use them again in the future."
18th August 2020
ChrisWilson said...
"Really great service, didn’t have the product I ordered rang me and sorted immediately, delivered during lockdown in professional safe manner, great service and great product, fence panels look really well and doubtless will last the 10 yrs advertised"
18th August 2020
DavidBesley said...
"Very good quality fence panels. Good Service. Will use you again"
18th August 2020
RichardSmith said...
"Only bought trellis, but a very smooth process and good quality product."
18th August 2020
SheilaAustin said...
"I was very happy with everything at your store. everyone most helpful and polite."
18th August 2020
IanHume said...
"My order for a garden shed and garden gate arrived promptly and in perfect condition. The thickness of the shed walls and the gate were both thinner than expected, but both shed and gate were fitted quickly, & 6 months later look brand new! The modular way the shed was constructed was useful and it meant one person could easily carry the bits to the rear of the garden"
18th August 2020
AlanLewis said...
"Excellent service all round the delivery driver was very friendly and helpful especially as it was delivered during the Coronavirus pandemic
The quality of the fencing was as described and i would recommend the company to anyone who needed garden fencing"
18th August 2020
DavidShaw said...
"Delivered on correct day. Good quality trellises"
18th August 2020
ChristopherSegrove said...
"Good quality trellis delivered on time during peak pandemic. Great work!"
14th August 2020
MsAlisonCameron said...
"Very pleased with new high quality fencing, delivered during lockdown"
14th August 2020
MrKevinSpear said...
"On time good price????"
14th August 2020
MrGrahamCarthew said...
"Good quality product at a good price. Good communication and a very pleasant and obliging delivery driver. What more can you ask for!"
14th August 2020
MrNeilRobson said...
"Great price and great delivery considering the Covid-19 challenges at the moment. I will be using Elbec again."
14th August 2020
MrAnthonyTeasdale said...
"Good customer service product was as supposed to be delivered in good time giving the current pandemic"
14th August 2020
MrPeterDay said...
"Excellent products and good delivery would recommend and use again"
14th August 2020
MrStephenKelly said...
"My order came as promised, the quality of the trellis is good.
The delivery driver was most helpful, a credit to the company."
14th August 2020
MissPatriciaHoldsworth said...
"Usually would give 5 stars but the delivery was made without notification and just left on the drive.
Products are good, I have ordered before without any problems"
14th August 2020
MrJamesNeary said...
"Very pleased with the service and the product"
14th August 2020
MrDavidKingswell said...
"Very happy with product and delivery was arranged quickly and turned up when promised"
14th August 2020
MrsJanetCole said...
"Very satisfied with the shed we purchased. Although delivery was delayed due to the coronavirus situation it wasn't a problem and it looks lovely in the garden now it is painted and landscaped all around."
14th August 2020
MrsLiannHunter said...
"Received great quality trellis from elbec. I was a little concerned when I received them as a few had quite a significant amount of the blue/green staining on them, which I believe is caused by one of the preservatives injected into the wood. I did contact elbec about it and they were quick to respond and ask for pictures so they could forward them to their supplier. However, I decided to stop worrying about it and put them up anyway. I'm glad I did as a few weeks later the staining has disappeared. I wouldn't hesitate to buy their products again."
14th August 2020
MRScatrinthomas said...
"Excellent service , prompt and efficient!"
14th August 2020
MrChrisHarris said...
"I purchased garden fencing during lock down and the panels arrived earlier than expected which was great as my builder had no other jobs he could do that week so he fitted them the next day, I was delighted with the speedy delivery and the quality of the panels"
14th August 2020
MrEdwardMiddleton said...
"Ordered the Shire 8x8 corner summerhouse in April 2020 and were given a 4 week delivery time which gave us plenty time to prepare the slab base. This was a task in itself during lockdown as open merchants were few and far between. Delivery came as promised on the day and was offloaded by a very courteous and polite driver leaving us to get on with the project. Took 2 full days to get it up and wind and watertight but the weather window was very kind with a warm dry spell for the whole week.Great quality materials, I elected to replace some of the facings with better timber but overall a high quality product. We love our new summerhouse and can highly recommend it to any prospective buyers thinking about using Elbec Garden Buildings or the Shire Barclay corner in particular. Oh,and buy the Protek exterior paint that is offered when buying your garden building, it's a good price and is a brilliant product."
14th August 2020
MrsDianneFletcher said...
"Pleased with our corner summer house ???? all as described a little problem with a damaged panel but soon put right will use your company again"
14th August 2020
MrsMichelleMellor said...
"Arrived on time by a very delightful man.
unloaded piece by piece and laid on the front lawn. Then he went on his merry way.
Once transported round the back the work began. We noticed the base was bouncy so went and bought some timber to strengthen it some more which worked out fine the timber cost twenty quid.
Erecting it took around 6 hours the instruction Manuel/sheets was a challenge to follow but we got there in the end. As this is a corner house I would recommend painting the back panels then moving into preferred place and not built in preferred place then moved for painting then moved back. ie: someone could be painting the back panels while the roof is being sorted with timber and felt. Also paint if that's your choosing before temptation wills you to remove the green protective covering on the windows and doors. Not saying you're going to turn dumb or anything its just suggestions lol.
I have painted mine Cornflower Blue by Ronseal and Cottage Cream by Cuprinol and installed lighting. I'm really pleased with it. For the price you cannot grumble. Would recommend Shame I cannot add a pic"
14th August 2020
MrMelvinAird said...
"Items delivered were very good for the product and delivery service was excellent"
14th August 2020
MrAlanGreenall said...
"We are very happy with our purchase"
14th August 2020
MrIainGirling said...
"Arrived exactly on time (7am) as expected. Delivery driver (Ryan) very helpful and would not permit any assistance from me. Very good build quality and delighted with the end result. Self assembled by me and my wife and found the instructions were a bit vague - particularly about securing the window panels to the door frame. (Not as easy as it sounds). Suggest you use the shed boot kit (optional extra) even on a solid base and nail ALL of them down or they WILL fall off (I used 1" steel ovals). I painted the underside of the floor and the roof with fence paint to increase the waterproofing before assembly. All screws supplied loose in the same bag so be prepared to sort them by size before starting the build. Some of the trim battens were unusable due to severe warping but fortunately my local B&Q is in walking distance. Delighted with the end result, treat it like a 3D jigsaw and don't rush it. Be prepared to improvise sometimes. Overall, very pleased with the product and the company. A couple of very minor niggles, but recommended. IainG"
9th August 2020
MrPeterDay said...
"Excellent products and good delivery would recommend and use again
"
16th July 2020
RAYMONDPYGALL said...
"This is the 2nd shed i have brought from ELBEC both times after searching they beat other prices,and the service has been very good so i say well done."
7th July 2020
GeorginaCampbell said...
"Sheds are 100% fantastic Best I ever bought put them together my self even the 12x6 one no problem
Every who see then ask where to get one as they thank there perfect as well"
7th July 2020
GeorginaCampbell said...
"Sheds are 100% fantastic Best I ever bought put them together my self even the 12x6 one no problem
Every who see then ask where to get one as they thank there perfect as well"
7th June 2020
IstehazeBacchus said...
"Fantastic shed ...sturdy when fully erected and secured to base. Looks great "
5th June 2020
ChristineBunclark said...
"Excellent garden storage. Easy to put together and well made. Fantastic customer service as well."
5th June 2020
SallyBurkitt said...
"I brought this shed to replace my wooden shed. I like concept of not having to paint it. 2 person req and not to do it on a windy day. It looks smart and stylish. Only recommendation is maybe have a metal bar at the bottom of the base for more stability of sides"
4th June 2020
MrDickson said...
"Hi I purchased my Palram 6x10, and when it arrived I was surprised how flimsy it seemed. We assembled via the lengthy installation notes which proved tricky especially the roof and front doors but do able. Since construction I have been impressed how smart it looks and its bone dry inside. One improvement that could be the flooring as its very flimsy and can be a trip hazard, but I have put rubber matting over it and its fine now. So overall I would recommend this shed to anybody "
2nd June 2020
Fraser said...
"First class shed. Takes a bit of building but worth it. Buy silicone spray and the sides are easy to install. Without having it’s a nightmare. Took all day with 2 of us. Golden rule is follow instructions. Once complete rock solid "
27th May 2020
MichaelBarnes said...
"Pleased with the shed. It looks good and it will be virtually maintenance free. It is not easy to assemble though and is defiantly a 2 man job – or it might just be me – but we got there in the end. Great shed."
25th May 2020
Istehaze said...
"With the help of my wife we put shed together, took us longer than expected ...due to breaks we took. ... Easy to follow instructions, shed panels are extremely flimsy but when shed if fully constructed also secured to base .. very sturdy all in all ... looks great up .. we went for the Dark Grey, advantage being light weight if will be Seay to move to another area within garden ... Happy with purchase. Looking forward to see how shed performs in winter with the rain and cold weather......"
23rd May 2020
ElainePeacock said...
"Would definitely recommend the 6x5 Palram Skylight plastic shed. Good value for money. Easy to errect,impressed with end result."
22nd May 2020
LindsayCameron said...
"Good value for money "
21st May 2020
Jean said...
"Great quality and easy to build "
21st May 2020
Jeanbuchanan said...
"Good quality!"
21st May 2020
Mariehanrahan said...
"Good sturdy shed I found the instructions difficult to follow hence only four stars but good bargain if you need a large shed and don't fancy wooden"
19th May 2020
AlanNewport said...
"Really happy with this product, easy to assemble, arrived in two boxes which worried me a little but everything was there, no damage at all & plenty of nuts, screws & bolts. I would definitely recommend this product & Elbec Garden Buildings. "
18th May 2020
CliveJones said...
"Highly recommended. Fantastic Shed, looks flimsy when unpacked but very sturdy now erected. Built it with my wife, some bits easier with 2 people. Excellent instructions. Great service from Elbec Garden Buildings."
17th May 2020
JulieSherratt said...
"Prompt delivery, came in time frame stated. Easy to install, ideally needs 2 people. It's ideal size for what we need and won't require maintaining. Great shed. "
17th May 2020
AClarke said...
"Delivered on tiime as stated, packaged very well in one box. All the bits required and easy to read instructions although i highley recommend watching an install video (just google it there is a few) as it helped make the job a little easier. took me n the missis 6hrs on a fairly calm day (dont install in wind as the panels are very light until u get roof parts on).Few fiddly bits but went together well and looks absolutely fantastic. Well worth the money and time will last for years."
15th May 2020
PaulChadderton said...
"Purchased what I was hoping to be a no maintanance shed, which was replacing my wooden shed. It has not dissapointed. The structure although looks at 1st sight flimsy is both strong and durable when put together. It as a little tricky if like me not great at DIY, but is achievable with a bit of patience and time. Allow a day to put up! but once up, the design, quality and strangth is far superior to my wooden shed....so now I can sit back and enjoy my maintanance free shed for years to come....would definately recommend this product, but a little tip is rely on the instructions but also watch a viseo on youtube to assist"
14th May 2020
Peterevans said...
"Quite flimsy not as good as solid plastic sheds but at about half the price you can't complain . Erected on my own very awkward took me about 6 hours, looks very nice put up hope it lasts mine was a 6x8 and down the bottom of the garden low down so should be ok with winds ,would advise to be erected with two people and on a solid concrete base"
14th May 2020
JulianWebster said...
"Easy purchase on line and great…
Easy purchase on line and great delivery service, Thanks"
14th May 2020
MrDavidBorwick said...
"Highly recommend
Slight lag between order and delivery date to Scotland but ok. All kit came in good condition even after unloading. Keys for doors secured to door frames and quality fantastic-"
13th May 2020
Mr Lee said...
"The Garden summer house is brilliant
The Garden summer house is brilliant, we have put our Large hot tub inside and exercise equipment. It is brilliant. Quality is faultless. The build was perfect. Team perfect. We are very happy with their service and the building.
One word of warning if using a wood sealer to protect the wood do not leave on windows as nothing seems to remove it except a razor blade scrapper. We have put duckpreservative on the outside looks very good.
Made some shelves with the excess wood that was left.
Put thick vinyl down on the floor so that no concerns over any water splashed out.
Dehumidifier and airconditioun to keep moisture down.
Brilliant"
13th May 2020
Margaret said...
"Finished product looks great.
Finished product looks great.
Good quality product.
Only slight problem was that the assembly instructions could have been clearer."
13th May 2020
jonathanosborne said...
"purchased a Palrams 12 x 6 plastic shed…
purchased a Palrams 12 x 6 plastic shed very pleased with it took a little while to assemble but instuctions good also online as well,a quick delivery in these difficult times thankyou elbec"
13th May 2020
MikeReid said...
"It's a great shed that can be erected in a limited space. My only disappointment was with the instructions which are not clear and the poor printing of part numbers on the plastic sheets. My wife and I erected it but it did take about six hours. In the end we had a shed that looked exactly like the picture."
13th May 2020
FernMitchell said...
"Gready handy shed. Stable and sturdy, once erected."
13th May 2020
GaryOrrell said...
"Boxes arrived separately but sales staff at Elbec were exceptionally helpful, first rate customer care. Have now built the shed, looks great and seems very solid - not as easy to build as at first thought, especially in a confined area, however, all well now"
12th May 2020
Sammie said...
"Great looking shed. Plastic is a lot thinner than expected but very strong. All parts labeled well,hubby didn't watch video he followed written instructions. It took us about 4 hours to build as lots of parts. Myself and hubby are both short (under 5ft5) so would suggest 3 normal height adults needed as found it difficult at times. Do not build in even a slight wind as panels blow about whilst trying to construct. 3rd person is ideal to hold other panels whilst building the shed. "
11th May 2020
LauraMedley said...
"Delivery was prompt and arrived within the time frame offered, although recieved no text/email on the day to say it was arriving. Luckily it’s lockdown so I was in.
Shed is perfect what I need. Using in an alcove in the garden to store huge rattan sofa cushions and the kids toys. Stuff I need easy access too. I bought this as it requires no maintenance and no painting which is great considering you can only see the front of it where I’ve placed it.
Other half put it up with his dad, said it was a pain. No heavy lifting to do but fiddly.
It seems very flimsy and I have to lift the door up half an inch to reach the lock - probably because it’s on limestone pavers which aren’t entirely level. Does the job for what I need it for though.
If you want a shed to store lots of heavy garden equipment that would be leant or hung up, then I’d advise getting a wooden shed instead.
Only had a couple of weeks but seems water tight so far. "
11th May 2020
SusanRandall said...
"Love my new shed thankfully I didn't put it up"
11th May 2020
RPatel said...
"Quality shed which arrived on time. Not had chance to put up yet but quality looks excellent. All parts have arrived and very pleased. "
10th May 2020
RPatel said...
"Arrived on time and all parts despatched. Seems light but understand it’s polycarbonate material. Expecting a good quality shed. Just waiting for calmer weather before we put it up!"
10th May 2020
NancyStallworthy said...
"My son put the shed together carefully so it is secure. As per the description it is from the 'pricewise' range so you get what you pay for. The instructions didn't show how to hang the door to the left & some parts were missing & we're still waiting to receive them."
9th May 2020
NigelWoodvine said...
"Palram SkyLight shed
I purchased a 6 x 8 Palram SkyLight Shed from Elbec Garden Buildings, and it was delivered really quickly and in perfect condition. Assembly of the shed is really easy, but as suggested, needs two people to keep it steady during assembly. Once completed it is really sound and secure. I’m really pleased with it and recommend it to anyone who is thinking of buying one."
9th May 2020
Ben said...
"Looks nice on the outside but is real flimsy. Even if you attach a padlock you can still pull the sliding lock open. Wouldn't recommend if your looking for a shed that is secure. "
7th May 2020
JacTaylor said...
"PALRAM GARDEN SHED
AM MORE THAN HAPPY WITH OUR PALRAM GARDEN SHED"
7th May 2020
MattA said...
"Took a while to construct due to number of parts. Seems fine now, solid enough. The combination of plastic + metal seems to make it quite noisy with any contact."
7th May 2020
StephenProbert said...
"Great service from elbec. Thanks.
The shed has been erected and looks lovely.
Great value shed.
Hopefully no more maintenance and more time to spend with my family.
Easy to build and no fuss.
I love the fact that the roof let's in the light but not too much.
I recommend this parlam shed to anyone.
Thx Elbec.
Stephen Probert "
7th May 2020
DewiWilliams said...
"Brilliant. Took a while to arrive due to lockdown, however was worth the wait. Two of us built it in 5 hours but could have done it quicker if we had been in a hurry. The final product is superb. I’m very pleased. Exterior is very pleasing on the eye and the wife was not even bothered at having to look at it through the kitchen window! Internally it’s very spacious and comfortably houses my sizeable motorbike, electric pushbike and typical gardening bits. Very pleased. Also no missing parts and plenty of leftover screws.....at least I believe them to be leftovers ????. Very happy with my purchase. "
6th May 2020
MargaretPryce said...
"Ordered 3 x Trellis panels
Ordered 3 x Trellis panels. Was told when I ordered that it would be delivered on 21st April, and so it was. Driver rang to say he was 30 mins away, and arrived on time . Very nice, the panels were just as I expected so very happy. would definatly use this company again if I needed something they sold.
Thank you elbec."
6th May 2020
GrahamPearce said...
"Very pleased with shed "
6th May 2020
AndrewParkins said...
"Just finished building this 6x8ft skylight shed with my son. I kept an open mind when building this having been used to a wooden shed for many years. It’s rigidity comes when you start assembling the roof and increases as you progress. We found assembling the roof struts first then lifting onto the shed far easier than the guide suggested. Certainly pleased with the finished item. I just need several shelves now!!"
6th May 2020
TomSinar said...
"Great product and instructions were super easy to follow. Panels do feel flimsy at first but once put together it is very sturdy. Would avoid doing on windy days!!! "
6th May 2020
JoeMinuti said...
"Palram Plastic Shed
Recently purchased a Palram 6x4 Garden Shed from Ebec and am very pleased with the purchase and product. It was kind of fun to put up with VERY EASY to understand instructions. (Much better then IKEA) You do need two people to put it together, not because of the weight but you need one to hold panels straight while the other person screws or bolt things into place. I do have one suggestion though - if like me you are going to put the shed in a corner or against a fence better construct it in an open space where you can get to all 4 sides, then just lift and carry it into the place you eventually want to put it. Very easy to lift and transport and then bolt to the ground once you are happy with the position you want it."
5th May 2020
JohnGarraway said...
"Shed arrived 10 working days following order. As previously stated boxed item is very heavy and definitely requires 2 man lift.Easy build again requiring 2 people. Shed looks good & is sturdy once secured to ground. Pleased with purchase; only niggle did not receive any communication regarding delivery update resulting in package being delivered when no one home. "
5th May 2020
Markplatts said...
"A stylish shed which when it comes seems flimsy but when assembled is quite Saturday. All the pieces are well engineered and fit without the need for adjustments. The skylight roof appears solid on the outside but inside it throws out sufficient light not to need an internal light. My only criticism is that they recommend sealant on the roof apex bar joints but do not supply it but overall I am well satisfied with it."
4th May 2020
LornaWilliams said...
"Great looking shed but really flimsy and you need at least 3 people to put it up - can’t fault Elbec fantastic service"
3rd May 2020
MartinDaley said...
"Good Quality Arbour
Good quality arbour, took some putting together...but worth it. Only reservation I would have is the roof, not sure how long it will last...but is made of tantalised wood so fingers crossed. Delivery driver was really helpful, so overall a good experience thank you."
3rd May 2020
LeeCorbett said...
"Takes some time to assemble and will need two people as it is a bit flimsy until the roofing section is fitted. Once assembled a sturdy and nice looking shed. Roof lets in loads of light and double doors give nice wide access."
3rd May 2020
MrEllul said...
"Great little shed, well impressed with it and easy to put up if you have basic DIY skills. Arrived within the 10 days from the manufacturer as promised by Elbec. Thanks very much. ???? "
3rd May 2020
Joanne said...
"Looks flimsy but really durable when put together. Really happy with it"
3rd May 2020
AndrewDixon said...
"Great looking shed and fairly sturdy. 2-person assembly recommended"
3rd May 2020
AndrewDoxon said...
"Fantastic shed, looks great. The poly-carbonate panels appear a bit "flimsy" when you unpack it, but once its all together it is sturdy, strong and water-tight. Construct yourself a good, solid, level base first. Assembly instructions could be better, but not bad. You need 2 people ideally to erect..."
2nd May 2020
RobertMcCann said...
"Great product, quick delivery
Despite the challenges businesses like Elbec will be facing at the moment they delivered our order (Palram 6 x 3 plastic shed) quickly. Shed was relatively simple to put together although some parts of the instructions would have benefitted from some descriptive words! Looks great in our garden and has solved our storage problem."
2nd May 2020
HelenPamment said...
"Skylight pent shed
At first it looked a flimsy (its plastic) and complicated to put together but it went together easily enough and sturdy once fixed in place. Arrived quicker than expected"
30th April 2020
Karen said...
"Ordered a 6x5 plastic shed
Ordered a 6x5 plastic shed. Delivery came on time. Product seemed flimsy but once in the frame is actually quite sturdy. Good price for the product."
30th April 2020
LyndseyHancox said...
"Speedy delivery. Great price and looks great"
30th April 2020
AdrianS said...
"Tough and sturdy and decent looking. Definitely will require 2 person assembly as some of the panels require slotting from above, and various parts need an independent hand. Only slight negative is some of the instruction pages were not that clear in how to assemble certain parts, or hard to understand the diagram, but only minor and got there in the end."
30th April 2020
StevenGreatrex said...
"Arrived within 5 days after placing order, box is very heavy so requires 2 man lift when delivered - Have to protect your backs people!
Once you open the box do not be put off by the amount of parts, once you get going it all becomes apparent and if you get stuck just take a step back reread the instructions and all will become apparent.
The build defo requires 2 people, but i recommend 3 people especially when doing the sides (1 person to hold the sides whilst the 3rd person assemblies the front)
Once assembled this looks a great little product and really is sturdy."
29th April 2020
Watford said...
"Receieved the Shed in good time even with Covid-19. The assembly is a two person project and at first glance the panels look flimsy. The instructions and video are excellent. Once the shed is built it is far more robust but does feel "lightweight". Overall a good product "
29th April 2020
susanclarkson said...
"let down by missing screws
The delivery time of the plastic shed was acceptable considering the issues caused by Corona virus. Husband managed to erect the shed on his own with just a bit of help from myself holding panels together while he screwed. The shed is a bit flimsy but adequate for our needs and looks good from the outside. I would have scored an extra star but there are some screws missing and we are concerned that should we get windy weather the shed could blow down and possibly blow away. I have emailed elbec several times and phoned them but no sign of the screws. I was told they were despatched 6 days ago. I appreciate corona virus is causing issues but I am only waiting for 10 screws that could be sent in normal post
Hi Susan
Thank you for your feedback. We are very sorry we understand how frustrating it must be. It had been actioned and Palram should by now be in touch with you directly to resolve as quickly as possible.
Kind regards
elbec garden buildings"
29th April 2020
David said...
"Palram Grey 6x8 plastic shed
We bought a plastic shed as the price was good and we were fed up with the maintenance costs of our wooden one. The delivery was quick and efficient the shed went to well leaving a great sturdy shed and add long as you follow the instructions or all goes to plan the sealing of the roof as apex is essential. Also securing shed to the ground helps give the shed a more solid feel. Be aware no screws in box to attach shed to ground.
Thank you for a great looking shed that went up quickly and needs no maintenance we have had many comments already and passed your details on..
David"
29th April 2020
MrsKirstyGrant said...
"These guys are really good to work…
These guys are really good to work with.
They kept me up to date with the progress of my order and, although delivery was initially delayed due to them not having a delivery firm in my area, once they had instructed a new company the delivery was made ahead of schedule.
I am impressed that they let me know that they were looking to engage a new delivery firm, from my experience, most companies just don’t say anything and wait for the customer to ask where their goods are. Also, they messaged me on a Wednesday to say that the order would be despatched on the Friday and that the delivery company would be in touch by the end of the following week......in fact the delivery company called me on the Friday pm and made delivery @ 7:30am the following day.....a Saturday....for me this was perfect.
I felt that their service was excellent and I would definitely use them again and recommend them to friends.
These are really difficult times and I feel that these guys really deserve a massive thumbs up"
29th April 2020
StuartEllis said...
"Speedy delivery, good price, instructions easy to follow, & perfect for what we need!"
28th April 2020
john said...
"the shed arrived by surprise as no delivery e mail was sent but with the present emergency was not a problem as at home. arrived in a little over a week. first job was read the instructions 3 times then count the parts. all items are identified by label or number stamped on part, very good. I had already demolished the previous wreck of a shed so had a level concrete base. easy to read illustrated and numbered progress, shed panels flexible and easy to assemble into the aluminium frame, construction method using captive head bolts excellent and assisted by my wife we assembled the shed easily. we had 2 difficulties, the shed was constructed in situ a 1.4M wide alley alongside the house with a fence on the opposite side. also I wanted the pent roof to fall in the opposite direction to the illustrated instructions but the rear corner upright which is taller than the other rear corner acted as a point of reference and we soon became orientated. quick to build, wobbles a lot as you construct but with the main walls up and nuts tightened it became more rigid. Do not worry once the roof was on and the ground bolts in place everything was good and rigid. love the skylight roof (due to location of shed we could not have a window that would let light in!) good light inside I was relieved. Full width door gives easy access for the lawn mower, good value shed!"
28th April 2020
PhilBlake said...
"Purchased this shed for our sports equipment for garden and is ideal . Would definitely recommend to others and delivery very good . Excellent quality and easy to put together . "
28th April 2020
PaulHamilton said...
"palram skylight shed
Purchased my 10x6 palram skylight shed which was delivered on time. I thought at first it was a bit flimsy, but the finished article for the price was quite sturdy floor base plastic was a bit flimsy but I covered with marine plywood."
28th April 2020
DavidJBatty said...
"Bought this shed to replace my old wooden shed, it arrived earlier than expected, its an excellent product & would definitely recommend these sheds"
28th April 2020
johnpears said...
"strong and sturdy easy to put together"
27th April 2020
SteveMatthews said...
"First of all, this shed looks good. It's fairly easy to assemble, but I would recommend two people. The instructions aren't always clear enough, but aside from the odd scratch of the head are fairly straightforward. The panels do feel a bit flimsy and even when assembled, leave me wondering just how much force it would take to break into them. That being said, it is a good looking shed and a bargain at the price I paid. One other word of advice that I am going to repeat from the manual - you do really need to have a firm, flat base on which to assemble. Any deviation will adversely affect assembly and stability."
27th April 2020
JohnPears said...
"Brilliant product, extremely sturdy and easy to put together "
27th April 2020
SharonSmith said...
"Really pleased with the shed on the whole. It took a bit of time to put together the only down side was the floor it doesn't clip together so there are gaps and trip hazards but looks fabulous in the garden also the accessories seem a bit pricey
"
27th April 2020
LisaVerheyden said...
"Lovely shed. Very pleased. Fairly easy to build. It took myself and my husband approx 8 hours but we are novices so someone with a bit more experience may get it built in less time. It recommends two people to build but an extra pair of hands would have been very handy."
27th April 2020
BenjaminMasterton said...
"A little tricky to put together. Need 2 people for sure. Happy with it now up though. Love the grey colour "
27th April 2020
Richard said...
"The shed is excellent when completed. You need two people to erect the shed on a solid level foundation on a calm day and follow the instructions carefully. It is easy to get a large barbecue and lawn mower in and out the opening doors."
27th April 2020
TonyJackson said...
"Palram 6x5 shed. I recently purchased this shed to replace a old larch lap one that had warped and rotted. 10 days after my order the shed was delivered. The filling day I demolished the old shed and then started building the Palram replacement. It was a joy to put together! I’m no DIY expert and I found the instructions clear and the parts fitted together very well. It helped to have a small Bosch IXO screwdriver. Most of the build can be done by yourself, with your assistant only required to help when slotting the sides into place. It was completed over 2 days, around 8 hours and several coffee breaks. A great product at a great price. Now my neighbour looking to replace his shed too. I never expected she’d envy, Elbec Customer Services very helpful too. Thanks Marilyn."
26th April 2020
AndrewMcKay said...
"Love this shed, it went up easily, instructions were good, maintenence free and enough room for the garden tools, such a difference from the old wooden shed."
26th April 2020
LeanneWalker said...
"I ordered the Palram 8 x 6 shed. Fast delivery
Instructions are clear my husband managed to assemble with a little help from myself. Very happy with the finished product. Great maintenance free shed would recommend."
26th April 2020
MrMichaelJohnson said...
"palram shed 6x5
Bought a palram shed 6x5 when first came thought it was very thin, not realising it was polycarbonate an excellent piece of kit does take a while to put together but what a great surprise when it is completed very happy with the product"
25th April 2020
Jamie said...
"Really good shed. Put it up on my own in an afternoon. I would say two people is best and would have it up in half the time . Looks nice as well "
25th April 2020
sueshermanbtinternetcom said...
"so pleased with this Arbour. delivery much quicker than expected, friendly and polite man delivered, instructions clear and came together really well."
24th April 2020
PatriciaBellaera said...
"Excellent service. Ordered a Palram skylight shed online over Easter it arrived on Thursday by courier. Put together in 6 hours. Definitely recommend Elbec. Thank you"
24th April 2020
GaryMorris said...
"Great little 6x 3 shed , perfect size for a chest freezer and dryer , about 5 hours from start to finish to put together and water tight Well worth the money , and quick delivery "
24th April 2020
GrantWilson said...
"6 x 8 (1.85m x 2.28) Palram Skylight…
6 x 8 (1.85m x 2.28) Palram Skylight Plastic Apex Shed - Amber
I purchased this as it was the cheapest price i could find online, shed looks great once up,
make sure you have 2 people building it and make sure its a non windy day,
i would also suggest reading the instructions before you start as theres many things you can put together before building as this will save alot of time if you do."
24th April 2020
MrsMozley said...
"Great size, poorer quality than expected.
We bought one of the 12x6 skylight plastic sheds. Initial delivery time good, arrived before expected. However, disappointed with floor and panel quality. It took 11 hours to erect with the most vague instructions even those parts that are numbered don’t always correspond to the pictures on the instructions, poor quality, and this was near impossible with just two people. There was also a very slight breeze which made it even harder as the panels would constantly blow around, you are always in fear of the panels snapping until you have the main struts in! However It is spacious and neat, but we will see how it fairs in the winter months. Not recommended."
24th April 2020
HelenLouiseHarrison said...
"Elbec not so great - product is great
Not a great communication from the team at Elbec and had no prior notice as promised for delivery - however Shed is now here and is fabulous highly recommend."
24th April 2020
peterfowler said...
"Good service and product.
Delivery was on time and the driver helpful. Instructions are clear and assembly reasonably easy. Finished shed looks the part and am now looking forward to some maintenance free pottering. The only slight negative would be that you need a bit of space all around the shed to erect easily."
24th April 2020
Chrissie said...
"Great value for money shed just what we wanted and looks good too. Delivery was right on time and was surprising as it came in just two boxes. Would gladly recommend to others."
24th April 2020
JavierLopez said...
"Very pleased with the shed, looks good, Instructions were quite easy to follow and construction took 2 of us about 4 hours. Prompt and free delivery"
23rd April 2020
Orchid said...
"Got a 8×6 shed by Palram went together…
Got a 8×6 shed by Palram went together quite well. Slightly disappointed with the floor quality as l had to tape the joints on completion. All in all a great shed and very pleased with it."
23rd April 2020
StephenRidges said...
"Very good service
Very good service, very happy with the Skylight 6x3 would buy again"
23rd April 2020
CaitlinJones said...
"Skylight shed 6x10
The panels are quite thin, found the instructions ok, overall looks good once built."
23rd April 2020
HayleyWildsmith said...
"Simple ordering and good valur
I bought a 6x8 Palram Skylight shed. The order was processed quickly, I experienced good communication and the delivery was very good."
23rd April 2020
IanTomlinson said...
"Palram Skylight shed 6 x 12
Delivery from Elbec was very quick, even considering the current Covid situation. Delivery straight to my chosen point in the garden which was appreciated. Two large boxes. I erected the shed in about 6 hours. It is amazing how, once constructed, the product is very sturdy and practical. Everything fitted together with ease, provided the instructions were carefully followed. I'm looking forward to filling it with my garden gear."
21st April 2020
KatyB said...
"The company gave excellent customer service. …
The company gave excellent customer service following my request to be informed of latest delivery. The help and advice was responsive, courteous and an example of how a good customer service gives confidence to customers. Thank you Elbec garden buildings."
21st April 2020
Stephen said...
"Palram Skylight 10 x 6 Excellent Quality
Palram Skylight 10 x 6 Excellent Quality instructions easy to follow trouble free transaction considering UK lockdown delivery great will be using Elbec garden buildings again for any future purchases 5 star "
20th April 2020
Fazinho said...
"Palram plastic shed
I bought a Palram plastic shed. Quality product and excellent service from Elbec garden buildings. Quick delivery and good communication. Highly recommend this company."
20th April 2020
CIngram said...
"I purchased a Palram skylight shed
I purchased a Palram skylight shed.
Quality product and excellent service from Elbec garden buildings.
Quick delivery and good communication.
I would highly recommend this company"
20th April 2020
MikeWorsley said...
"Palram 4ft Grey Skylight Plastic Shed
Make sure your base is as level as you can get it, it makes the shed assembly so much easier
Good points:
1. Good instructions – assembles in a logical fashion
2. No missing parts
3. Everything went together easily
4. If you are assembling the shed in an area where it is difficult to access the back or sides, it is light enough to move the whole shed to gain access even when it is near-fully assembled (Obviously this is before you fix it down)
5. Quick delivery
Bad points:
The floor is not as strong as I would have hoped and can be torn easily. If you are storing pointed or sharp objects (e.g. garden forks) put some plywood on the floor for them to sit on."
20th April 2020
STEPHEN said...
"Got a 8×6 shed by Palram
Got a 8×6 shed - went together well, instructions could be clearer in places, but once you try the pieces together it's clear how they fit - great shed, very pleased with it"
20th April 2020
gary said...
"Palram 6 x 4 Skylight Pent Shed
Ordered from Elbec amidst the corvid-19 crisis after searching for alternatives across the internet. Product delivered within a few days although (understandably) no prior notification of delivery was received. As we had already constructed a sturdy wooden base, level & plumb, we were able to assemble pretty much straight away.
All of the parts were clearly labelled and referenced on the appropriate page of the instructions. The instructions were clear and adequate for the job although quite a thick bundle as a result. Two comments around these - 1) the icon for a powered screwdriver is confusing and not sure that one is necessary; 2) a decorator's platform (if you have one) is more useful than step ladders.
The actual shed goes together well and is a triumph of design. Other than one panel which became dislodged during assembly - causing the roof panels to be misaligned (but easily found and rectified) - we had no trouble from start to finish. The finished product benefits from the aluminium frame lending strength and accuracy of alignment. We secured the base to the wooden staging and will be further securing it to a pair of existing 100mm fence posts as it is situated in an exposed position - and it does get windy. We chose the grey option and this sits well in our garden even against the dark oak fence panels. Only time will tell how it fares against a true Yorkshire winter but given the design, and experience of assembling it, I don't have any undue worries."
19th April 2020
GordonHall said...
"Bought Palram plastic shed came on…
Bought Palram plastic shed came on time. I-am very pleased with shed fitted together very well."
18th April 2020
Sarah said...
"This is a great shed. The panels are light and seem flimsy but once it’s all screwed together it’s very strong. Looks great. "
17th April 2020
CarlRowlinson said...
"Excellent service
Excellent service, well packed with easy instructions, would highly recommend, Many Thanks Carl"
17th April 2020
MrsCleland said...
"The shed is light, bright, easy to install, and great value. "
17th April 2020
JohnGarnett said...
"Nice shed "
17th April 2020
Mond said...
"Surprisingly sturdy little shed which has replaced by long-dead wooden one. It is far superior. Great bit of kit with good/clever assembly design. Very pleased!"
16th April 2020
Darren said...
"Came on time, well packed, nothing missing. Seems fragile at first but becomes quite sturdy when built. Tip do not build outside when it’s very windy! Very satisfied. Great shed.
"
16th April 2020
RShearing said...
"Great shed fantastic value for money.Assemble instruction very easy to follow.Very well made.Looks great when assemble."
16th April 2020
Gareth said...
"Great product, reasonable price, quick delivery "
16th April 2020
Pauljones said...
"Really pleased with the shed. Instructions were easy and straightforward. Everything was labelled and easy to follow. Impressed with the build itself, very strong and sturdy. Would definitely recommend "
15th April 2020
SachaDwight said...
"When i first opened the box, i thought 'oops! What have i bought here? Looks very flimsy', but when i started to assemble the shed started to get very rigid and now it is assembled, it is good quality and sturdy, I'm well pleased with it. But do not try to assemble on your own as it is impossible, but very easy with two people. "
14th April 2020
IlkayYamanThompson said...
"Great service and product received is excellent and matches the description and great quality"
13th April 2020
Tina said...
"Skylight shed
Great shed fantastic value for money.Assemble instruction very easy to follow.Very well made.Looks great when assemble."
13th April 2020
LyndsayWood said...
"Pros -
The skylight roof is amazing - it lets in much more light than the glass windows in the side of a wooden shed. The shiny finish inside is nice, and from the outside the shed looks very smart.
Overall, the build was fairly straightforward, and most of the instructions were clear and simple.
Cons -
Some of the instructions only make sense once you’ve made a mistake and re-read them with the benefit of hindsight.
The three sections of the floor do not click together or seal, so there are gaps to trip over or loose small items into. (I’ll be laying a rubber floor covering to resolve this).
Overall -
It’s a good shed, but you really do need to take the time to study the instructions, and make sure your base is perfectly flat and level. Also, a socket wrench will make things a lot easier than using a spanner!
"
13th April 2020
SamMarriott said...
"Really good quality product. Not easy to put together as you roofing brackets go on last so any kind of wind blows it over. Would recommend"
12th April 2020
JuliaMannion said...
"Palram 6x4 Pent Shed
Palram 6x4 Pent Shed arrived within a week of ordering to the Highlands, delivered free of charge with no heafty surcharge. That in its self is great.
The shed was straight forward to put together following the instructions and the list of metal parts is in the order you use them. I put the shed up myself, a woman in her late 60's in a day although would be easier with two but it's lock down! Roof let's in good light."
11th April 2020
Gareth said...
"Brilliant value for money, fitted my space perfectly."
11th April 2020
PaulJones said...
"Really pleased with the shed. Instructions were easy and straightforward. Everything was labelled and easy to follow. Impressed with the build itself, very strong and sturdy. Would definitely recommend "
11th April 2020
David said...
"A great shed excellent value for money and being plastic needs no annual maintenance.it arrived quickly all in one box.
It took time to erect but when finished you have a good shed. You do need to follow instructions and if you do it all goes together with relativity well. Looking forward to many years. You may want to seal to stop any trip hazards as the floor comes in 3 separate sheets. Thank you for some great efficient service."
11th April 2020
JulieMarshall said...
"
This shed is excellent an easy to put up
"
10th April 2020
RebeccaWilson said...
"Great shed. Once all assembled it’s really solid. Looks lovely in my garden. "
8th April 2020
PaulLowman said...
"On the whole this is a good shed. Its not as substantial as I was hoping for and seems a little light. The assembly instructions need tweeking. What would be useful is a different colour in the booklet for the inside and outside as this got very confusing, especially for the door assembly."
7th April 2020
LiamWozencroft said...
"Great shed but I didn’t realise that there was no floor provided."
6th April 2020
DavidReid said...
"This is our third Palram shed, we think they look great and don’t require any maintenance. Definitely needs two people to assemble and panels are very flimsy until fully constructed. The only drawback is that the shelves work out very expensive."
5th April 2020
ShaneWarren said...
"Great product, a bit fiddly to put up but once the sides are done it’s a breeze, Great modern and strong shed."
4th April 2020
MariaTomlinson said...
"Love this shed it’s the 2nd one I’ve bought. Very sturdy and looks great, very pleased thank you."
2nd April 2020
SandraLeadenham said...
"Brookfield Garden Centre, delivered within a week, well packaged too. The Palram Skylight Apex Shed looks great now it’s built, It took two men a full day to erect, I am delighted with the outcome. Great value too"
31st March 2020
JohnGarnett said...
"very pleased with the shed looks good when erected"
27th March 2020
David said...
"Very impressed with how simply this shed goes together and how clear instructions are. It is very stable and will save all the maintenance of my previous wooden shed."
20th March 2020
RoyBenzies said...
"Love this shed! Panels appear flimsy but are an excellent design feature of the solid aluminium structure. I constructed this myself using props. but probably better to use two people. Looks great. Will consider this make again."
12th March 2020
Jwarner said...
"Good product fast delivery "
4th October 2019
RSturgess said...
"Not for the faint hearted but worth the effort. Arrived in a fairly small but heavy box, unlike a wooden shed does not come pre assembled in any way. Quite flimsy until erected then very strong, would recommend, excellent shed but requires preparation and thought. Would buy again excellent value when compared with wooden equivalent."
27th September 2019
TrevorHarris said...
"Very pleased with this shed - Have insulated, clad and fitted electrics and it is quite robust and standing up to the weather - Couple of minor recommendations, as this is quite large would help if the floor boards are screwed down and the roof had roof bars (which I added) instead of felt nails - Would add pictures but can't see an option - Will definitely be getting another one! (or two)"
21st July 2019
Dylan said...
"Ordered through elbec , Bought the bunny tower playhouse with slide. Delivery was prompt and the driver was lovely and very helpful.
Fully required my carpenter uncle and other half to build. So much easier than my friends recent experience having to put together every single tongue and grove panel. Comes in pre built panels with clear instructions (obviously made for a woman to project manage, haha) and loads of screws and nails. This would have been totally straight forward but we required a few minor alterations to fit with our garden. End result is fabulous. Loads of storage room underneath and inside, my 2 yr old loves it. It will be played with for many years to come. Thankyou!"
16th May 2019
mrtimpearson said...
"Fantastic service & product. Can't wait to fit it out as my workshop. Solid and well made. "
7th May 2019
MrOSebastien said...
"Big thank you for our log cabin. very easy to put together. If you want a picture to help your sale let me know "
25th April 2018
Denis Watts said...
"The amount of room inside the shed is amazing. I am using it to house among other things a full size table tennis table. Made a lif tup flap above the doors for this purpose.
I have re-inforced the floor at the point where the two sections join, and added extra support bars to the roof as these were inadequate. A couple of my wooden bars were cracked, however for the price I feel this is good value for money.I heve painted it 2 tones of blue and it is a feature in the garden."
29th March 2018
Simon said...
"Fantastic Shed, the corner design looks great in our garden.
The shed was relatively easy to put up, the instructions were straightforward ( pictures could have been a bit bigger).
I did change my mind after originally buying the dip treated shed and swapped for the pressure treated shed. Whilst it was not a straight swap (with me paying the difference) the customer service from Elbec helped find a solution which suited all parties."
31st January 2018
Mr Peter Porter said...
"I recently purchased 7 fencing panels from your company and realised that I should have purchased 8!! My wife phoned your company and explained the situation the girl who answered the phone could not have been more helpful and immediately got in touch with the manufacturer to get another panel delivered with the cost and delivery charge. I was amazed that the phone was answered by an actual person!! I am sending this email to congratulate not only your customer service but the friendly and helpful way this problem was dealt with. It was an absolute pleasure doing business with your company and I would certainly recommend you to anyone. Once again thank you"
23rd January 2018
Michael said...
"I was on a budget and not looking forward to this turning up, How wrong I was. This turned out to be a great budget shed. "
8th October 2017
Ford said...
"We are very pleased with the shed we recently purchased from Elbec.it was delivered at a premium arranged time to suit ourselves, was easy to assemble and we are pleased with the quality and the economical price ."
4th October 2017
Mr Campbell Mccaig said...
"very professional and great service"
4th October 2017
MR Roger Bafico said...
"Excellent it was easy to put together in is just the job for our needs"
17th September 2017
Eilis said...
"This shed seems sturdy and good value. Only down side is the incredibly flimsy window which is large enough for someone to climb through.
elbec reply:
Thank you for your review. The window is made from polycarbonate and is marketed as unbreakable. We have punched the window we have on our show site and used a hammer on it (a heavy tap) and didn't break. "
25th August 2017
Robert Carpenter said...
"Del on time on day driver very helpful nice sturdy product good value for money spent.
The only downside was there whee no instructions on the assembly for the summerhouse hence the three star rating
==========================================
elbec reply
Thank you for your review. Instructions are included with all our products usually found in the fixings pack. If they are missing, just contact us for a set.
Kind regards
elbec customer care team
"
18th August 2017
Brian Kilford said...
"Absolutely perfect.
The fact that the floor and back panels come in two pieces enabled us to bring the parts through the house as we have no rear access.
Would recommend a very firm base as it is very solid."
12th August 2017
mr trevor hindle said...
"The Shire Hampton summer house we bought is really good quality. easy to build, good instructions too. Delivery driver was first class. very helpful by putting summer house neatly out of the way. Would recommend. Thank You Elbec."
12th August 2017
mr roger eldridge said...
"Good product for price. Delivery excellent as was the driver. Only quibbles ......... floor would have been better as one unit rather than having to screw two pieces together. Also floor tended to "bounce". Fixed by installing T & G loft boards as inner floor. Few holes left by knots coming out. Having said all this to get a summer house delivered for less than £600 is a bargain. Would recommend."
12th August 2017
Mr Richard Denton said...
"A first class bit of garden furniture."
12th August 2017
Mrs Pauline Bysouth said...
"The summerhouse we bought from Elbec was delivered as scheduled. It was of a good quality and very reasonably priced. It was fairly easy to erect as my son is a carpenter, maybe someone with limited d.i.y skills may struggle a little. Each pane of glass had to be individually put in with the wooden beading provided which was very time consuming. Altogether though when erected a great product and I could thoroughly recommend."
4th August 2017
Mrs Jean Winn said...
"Bought a new covered garden seat, very sturdy and we are very pleased with it. It was delivered quickly too. This would have earned five stars had it not been for the fact it did not come with pre-drilled screw holes which would have made assembly much easier for us amateurs."
3rd August 2017
mr michael thornley said...
"Very happy from start to finish the experience was made much easier with the brilliant delivery service I was given definitely recommend great shed too by the way "
3rd August 2017
mr adrian Adams said...
"A great experience with a company that goes the extra mile. There were a couple of small snags on delivery but it took just one e-mail to sort the problem. Overall very happy and the product is simply superb. Well done guys. "
3rd August 2017
Mr David Roe said...
"Fantastic service from beginning to end, my grandson loves his garden house.rn"
3rd August 2017
Ben Robertson said...
"A tidy little shed. It goes together pretty easily but isn't the most robust in the world. The windows are more like cling film than perspex but overall I'm happy.
=========================================
elbec reply
thank you for taking the time to review
Polycarbonate is used for glazing the windows, and is claimed to be unbreakable."
31st July 2017
mr michael thornley said...
"Very happy from start to finish the experience was made much easier with the brilliant delivery service I was given definitely recommend great shed too by the way "
31st July 2017
mr adrian Adams said...
"A great experience with a company that goes the extra mile. There were a couple of small snags on delivery but it took just one e-mail to sort the problem. Overall very happy and the product is simply superb. Well done guys. "
30th July 2017
Mr David Roe said...
"Fantastic service from beginning to end, my grandson loves his garden house.
"
21st July 2017
P. Willcock said...
"Excellent sales co-ordination and delivery to me in Cornwall.The timber components were all machined OK and self assembly went smoothly.I recommend coach bolting the floor and roof sections together for a sturdy joint.Coating the timber prior to assembly also is desirable and 6 months later and with some hot sunny days the timber construction has coped with shrinkage with no visible cracks or water ingress."
17th July 2017
mary adams said...
"this is a lovely barn playhouse for our grandson. Easily assembled and lovely addition to garden. Excellent service from Elbec garden buildings,would definately recommend."
27th June 2017
Paulina Robbins van Rijn said...
"I had forgotten the coulour I chose.... when the panels were up the garden looked so light, amazing! My husband love the fence."
7th June 2017
Debbie Searing said...
"So pleased , my grandchildren are also over the moon !!"
3rd June 2017
Michael beautyman said...
"I would like to say a big thanks and quality of this shed.probably like everyone do a tone load of research before buying a shed and to find a reasonable price shed for good quality is hard to come by. I really recommend this shed. Comes with a few extra wood piece and window frames to hold glass in as well.my only negative is the felt nails are just to small so had to buy some 10-12mm felt nails to make it easier as the nails provided don't really do the job to well .but very happy.overall and a big thank you . "
27th May 2017
Alan Harding said...
"This shed was of better quality than expected for the price. The roof was also a lot heavier than expected and took some effort and cursing to hold in place while being nailed. There was nothing hard about the build and nothing wrong that a reasonable DIY er couldn't sort out. Had to add some thick timbers both sides of door frame to straighten it and because the security hinges were larger than the frame and I had to add a couple of bits to the door itself. If you are going to treat I would suggest doing every bit before assembly. I waterproofed with Ducksback and did the first coat with the panels upside down to get some right into and under the overlap. Every pin hole and crack was siliconed filled and coated. Now every panel is pressure washer watertight and overall I am very pleased with this bargain shed. "
15th May 2017
Michael wright said...
"We love a corner summer house it was delivered without any fuss and in perfect condition, painted it all which I would recommend before putting up and it took around five hours to erect very easy to follow instructions. It now looks brill unbelievable value for what's out there wish I could put a picture on."
22nd April 2017
Jean Metcalfe said...
"I would recomend Elbec to anyone. My summerhouse was delivered when arranged and delvery man could not have been more helpful putting it exactly where I asked. When I checked I was an item missing but contacted customer service as soon as I realised and it was sorted in a few days. "
1st April 2017
Joan Fisher said...
"The swing seat arrived when expected. It was relatively easy to put together and is comfy. I've painted it green and white and it looks great. We love it
"
28th March 2017
Mr P L Grimes said...
"Below is a review intended to be a factual experience and a critic review of the design, manufacture and construction guidance from Mr Grimes
The manufacturer has responded in [red] and elbec have responded in {blue} in order of the points raised.
=====================================================================
Delivered to schedule and the timber seemed reasonably good quality; UNTIL, we discover the glass is missing. Driver phones customer services. Tells us it will probably be couriered down next day. The panels have bottom bock protectors but not at the corners. No matter how carefully we unload, the panels will often land on a corner.
[Transport blocks are added to the bottom of the panels in allocated areas to fully support the panels and to enable the panels to be finally nailed at the bottom]
Unlike my existing shed, the bottom T*G panels are NOT planed to a solid square edge so several of the T&G grooves are split. Common sense would say affix the temporary protectors wit easily removable screws.NO. they are nailed on so you have to start hammering your new product. PITY.
[– We use nails in our production and owing to the nature and scale of production the transport blocks are nailed to the base of the panels for continuity. The blocks are easy to remove by tapping with a hammer without any damage to the item. Owing to the product being of natural timber there is some variance and natural splits but should not affect the item, however any concerns if reported can be replaced to rectify.]
The 2 base panels are put together and there is a 1inch gap in the floor. Its tempting to cut the bearers shorter, BUT DONT. you need the floor width to match the breadth of the side panels. So now you have to boy a timer filling piece.
[– This gap should not be present if the 2 floor panels are fitted in the correct manner with no need to trim the bearers. If fitted with bearers to bearers there will be a gap but the two floor panels should be fitted in the opposite way of which will see no gap in the centre and no need to trim the bearers as these will be covered by the wall panels sitting on the base.]
Now we start to notice some nails in the base and roof panels miss the bearers; so we have to extract these and reposition them. We notice that some T&G strips on a side panel and a roof panel are missing nails so they have distorted and warping outwards. need several screws to pull them back to straight.
[– On some rare occasions a few nails could be missed from the panels but this is not detrimental to the items integrity. We would of course have been happy to replace said panels if notified.],
The window opening detail cold also be better. this has the nose of a T&G panels at the base and forms a natural trap for rainwater to funnel in the gap between. OK if you never forget to leave a window slightly open in showers
[ – We have sold 1000’s of this item and have never had such concerns over the window detail. If the window is left open there will be the risk of the rain water funnelling into any gaps around the open window]
Time to put the roof on- BUT - you locate the rook bearers in the slots of the gable ends. WHOOPS - the factory forgot to create the slots so its extra DIY time and problem to work out for yourself.
[– These slots are left for the customer to easily notched out. This is part of the design as any slight variation in the base of construction would then affected the bearers final positioning and as such, achieving such accuracy with this slot would not be possible with some many factors on site regarding the assembly could affect this.]
The optional roof tiles are quite good quality; I chose green. Unfortunately you get a kind of green christmass glitter sprinkled over black tiles. look nice when finished but I doubt it will be long before the sprinkles are blown away.
[– It is with regret that the colour of the roof tiles did not meet with the customer’s satisfaction.]
The elbec instructions will tell you to fit a row of 4 clout nails per panel. Funny, the instruction in the packaging from the French tile supplier show 2 rows. GUESS WHAT - you only have half the nails needed.
[-The manufacturer do advise only 2 rows but we advise 4 rows for security and there should have been ample nails supplied by us for fitting and we would have sent further if notified.]
Well the weather is about to change, the winds are goig to rise and showers will blow through the sides. And guess what; customer services inform us they will deliver the glass a week later when they happen to be making a deliver to Cornwall. Can you expedite I ask. ELBEC/SHIRE are not interested. But the driver stated you courier glass down. NO THEY DONT. The drievr has given you a pack of lies so he can make a quick departure leaving you with an incomplete shed. So I obyain the glass spec. I research local glaziers and find one that will make the 104 glass panels in under 24 hours at £90. ELBEC?SHIRE are not interested. Wellits take s a lot of had fought calls to get acceptance that this is a pro active, cost effective, time responsive solution. I offer to use my transport to collect and deliver taking all risk of transit damage. GUESS WHAT. 1 week later a pile of glass is dumped (dropped!) on my doorstep. The package damage is unbelievable and has several broken panels. Glad I never accepted this option but the forgot to cancel the delivery. A few days later the pick the mess up; or so I thought. The we took the dog out for a walk and he puts his paw on a chard of glass left by the doorstep. Thanks ELBEC/SHIRE for leaving my property safe and tidy - NOT.rnI have raised a complaint that was to be investigated. NO RESPONSE. Put the3 glass in but you only get have the panel pin nails you need.rnSUMMARY- the timber quality if fairly good but coupled with a large number of fine construction details that need improvement, manufacturing errors and poor customer service if you have a problem ; I WOULD NOT USE ELBEC/SHIRE AGAIN. =================================================================
elbec response to customer
{We are very sorry the experience did not meet your expectations. It is unfortunate that you were given the incorrect information by the driver, however although we realise the driver is the face of elbec, unfortunately we can’t say with any degree of certainty whether the information given to you was or was not in good faith. I’m sorry it came across as the latter. Our agreement when an order is placed is for the customer to report to elbec any issues that may arise, which we are obliged to rectify within a reasonable time, and we do.
It is unfair to say elbec are uninterested in customer service. Both elbec and our manufacturers invest significantly year on year to maintain and improve service levels. Elbec will never leave anyone high and dry. Our reputation is too precious for that in an age where social media is often used as a vehicle for disgruntled customers. Sometimes we don’t get it right, however we listen to customers and improve where we can such as the speed and reliability in which we can deliver from production to the end user which improves year on year.
It should be noted the logistics involved are colossal. Our manufacturers between them are moving tens of thousands of units a year without issue and always strive to meet all customer’s expectations and all at the very best competitive pricing.
We are sorry we didn’t get the service right for you and understand the frustration when it affects plans that have been made. I can assure you we are frustrated too when a customer reports that they have been let down. We wear our heart on our sleeve and treat every complaint very seriously and where service does fall down, it is investigated and appropriate action taken to fix it.
Footnote: This model will be displayed at our showsite in Nottingham from wc 24 April 2017."
The manufacturer has responded in [red] and elbec have responded in {blue} in order of the points raised.
=====================================================================
Delivered to schedule and the timber seemed reasonably good quality; UNTIL, we discover the glass is missing. Driver phones customer services. Tells us it will probably be couriered down next day. The panels have bottom bock protectors but not at the corners. No matter how carefully we unload, the panels will often land on a corner.
[Transport blocks are added to the bottom of the panels in allocated areas to fully support the panels and to enable the panels to be finally nailed at the bottom]
Unlike my existing shed, the bottom T*G panels are NOT planed to a solid square edge so several of the T&G grooves are split. Common sense would say affix the temporary protectors wit easily removable screws.NO. they are nailed on so you have to start hammering your new product. PITY.
[– We use nails in our production and owing to the nature and scale of production the transport blocks are nailed to the base of the panels for continuity. The blocks are easy to remove by tapping with a hammer without any damage to the item. Owing to the product being of natural timber there is some variance and natural splits but should not affect the item, however any concerns if reported can be replaced to rectify.]
The 2 base panels are put together and there is a 1inch gap in the floor. Its tempting to cut the bearers shorter, BUT DONT. you need the floor width to match the breadth of the side panels. So now you have to boy a timer filling piece.
[– This gap should not be present if the 2 floor panels are fitted in the correct manner with no need to trim the bearers. If fitted with bearers to bearers there will be a gap but the two floor panels should be fitted in the opposite way of which will see no gap in the centre and no need to trim the bearers as these will be covered by the wall panels sitting on the base.]
Now we start to notice some nails in the base and roof panels miss the bearers; so we have to extract these and reposition them. We notice that some T&G strips on a side panel and a roof panel are missing nails so they have distorted and warping outwards. need several screws to pull them back to straight.
[– On some rare occasions a few nails could be missed from the panels but this is not detrimental to the items integrity. We would of course have been happy to replace said panels if notified.],
The window opening detail cold also be better. this has the nose of a T&G panels at the base and forms a natural trap for rainwater to funnel in the gap between. OK if you never forget to leave a window slightly open in showers
[ – We have sold 1000’s of this item and have never had such concerns over the window detail. If the window is left open there will be the risk of the rain water funnelling into any gaps around the open window]
Time to put the roof on- BUT - you locate the rook bearers in the slots of the gable ends. WHOOPS - the factory forgot to create the slots so its extra DIY time and problem to work out for yourself.
[– These slots are left for the customer to easily notched out. This is part of the design as any slight variation in the base of construction would then affected the bearers final positioning and as such, achieving such accuracy with this slot would not be possible with some many factors on site regarding the assembly could affect this.]
The optional roof tiles are quite good quality; I chose green. Unfortunately you get a kind of green christmass glitter sprinkled over black tiles. look nice when finished but I doubt it will be long before the sprinkles are blown away.
[– It is with regret that the colour of the roof tiles did not meet with the customer’s satisfaction.]
The elbec instructions will tell you to fit a row of 4 clout nails per panel. Funny, the instruction in the packaging from the French tile supplier show 2 rows. GUESS WHAT - you only have half the nails needed.
[-The manufacturer do advise only 2 rows but we advise 4 rows for security and there should have been ample nails supplied by us for fitting and we would have sent further if notified.]
Well the weather is about to change, the winds are goig to rise and showers will blow through the sides. And guess what; customer services inform us they will deliver the glass a week later when they happen to be making a deliver to Cornwall. Can you expedite I ask. ELBEC/SHIRE are not interested. But the driver stated you courier glass down. NO THEY DONT. The drievr has given you a pack of lies so he can make a quick departure leaving you with an incomplete shed. So I obyain the glass spec. I research local glaziers and find one that will make the 104 glass panels in under 24 hours at £90. ELBEC?SHIRE are not interested. Wellits take s a lot of had fought calls to get acceptance that this is a pro active, cost effective, time responsive solution. I offer to use my transport to collect and deliver taking all risk of transit damage. GUESS WHAT. 1 week later a pile of glass is dumped (dropped!) on my doorstep. The package damage is unbelievable and has several broken panels. Glad I never accepted this option but the forgot to cancel the delivery. A few days later the pick the mess up; or so I thought. The we took the dog out for a walk and he puts his paw on a chard of glass left by the doorstep. Thanks ELBEC/SHIRE for leaving my property safe and tidy - NOT.rnI have raised a complaint that was to be investigated. NO RESPONSE. Put the3 glass in but you only get have the panel pin nails you need.rnSUMMARY- the timber quality if fairly good but coupled with a large number of fine construction details that need improvement, manufacturing errors and poor customer service if you have a problem ; I WOULD NOT USE ELBEC/SHIRE AGAIN. =================================================================
elbec response to customer
{We are very sorry the experience did not meet your expectations. It is unfortunate that you were given the incorrect information by the driver, however although we realise the driver is the face of elbec, unfortunately we can’t say with any degree of certainty whether the information given to you was or was not in good faith. I’m sorry it came across as the latter. Our agreement when an order is placed is for the customer to report to elbec any issues that may arise, which we are obliged to rectify within a reasonable time, and we do.
It is unfair to say elbec are uninterested in customer service. Both elbec and our manufacturers invest significantly year on year to maintain and improve service levels. Elbec will never leave anyone high and dry. Our reputation is too precious for that in an age where social media is often used as a vehicle for disgruntled customers. Sometimes we don’t get it right, however we listen to customers and improve where we can such as the speed and reliability in which we can deliver from production to the end user which improves year on year.
It should be noted the logistics involved are colossal. Our manufacturers between them are moving tens of thousands of units a year without issue and always strive to meet all customer’s expectations and all at the very best competitive pricing.
We are sorry we didn’t get the service right for you and understand the frustration when it affects plans that have been made. I can assure you we are frustrated too when a customer reports that they have been let down. We wear our heart on our sleeve and treat every complaint very seriously and where service does fall down, it is investigated and appropriate action taken to fix it.
Footnote: This model will be displayed at our showsite in Nottingham from wc 24 April 2017."
25th March 2017
Craig Williams said...
"Delivered 2 days after ordering with FOC delivery. Very sturdy and worth the additional cost per panel than what is available from the DIY depots. Ordered 9 of them and I am delighted with them."
4th January 2017
Mr Francis said...
"Hello I just wanted to let you know how impressed I am with the shed I purchased. I have now had it erected and it looks really good.. I would highly recommend yourselves to everyone. I would send you photos but cannot find your email address. Any way again many thanks. I am looking at getting a smaller one at a later stage and will defiantly come to you.."
3rd January 2017
Mr Meek said...
"Very happy with the product. Came on time and in perfect condition. No problems what so ever. Would shop again with them. HAPPY."
19th December 2016
Mr A Jarvis said...
"10ftx7ft Shed
Great delivery service and quality Shed. Thanks Elbec I would highly recommend.
"
16th December 2016
Mrs Cott said...
"Fast delivery great product would and have recommended
Completely satisfied will definitely be a returning customer
"
16th December 2016
Mrs George said...
"Lovely corner garden arbour. Good quality, we painted ours. The roof was a little tricky but otherwise a nice addition to our garden"
12th December 2016
Mrs Hick said...
"excellent shed ,pity about the Perspex windows had to reinforce them
"
9th December 2016
Mrs Buckley said...
"Perfect product and excellent quality shed
The shed was very good quality and exactly as described. It was put together very well on a nice firm base also purchased from Elbec. Its very strong and looks lovely in the garden.
"
7th December 2016
Mr D Wilson said...
"ELBEC. Excellent service
Excellent Greenhouse, would recommend having it erected by somebody with experience of making them up. A flat level base really makes it easier.
"
6th December 2016
Mr Charles said...
"Good quality
Quality materials and solid construction. I would have liked the timber to be fully treated as it was very difficult to apply preservative in the short time before the constructors arrived.
"
6th December 2016
Mr Bloomfield said...
"Quality product delivered on time
Fencing and posts were of good quality. Delivery was on time and the driver was courteous and helpful.
"
6th December 2016
Mrs Amos said...
"We ordered the shed, it came on time no problem at, the driver was lovely, my hubby put the shed up with my brother in law, it looks amazing, we love it. I would recommend these to anyone, family and friends too :-)"
6th December 2016
Ms Jones said...
"Lovely building for my grandchildren.
What I like about this Dutch Barn is the height. Inside it is over 6 feet at the apex which means that an adult can stand up in it with plenty of room. The grandchildren have loved playing in this barn and after it was painted it looked really pretty in my garden.
"
31st October 2016
Mr Rizwan Asif said...
"Garden shed
Good quality product very helpful delivery driver. Delivered on time
"
27th October 2016
mr william dowling said...
"thank you for my recent purchase the service was 1st class and the instructions easy to follow it has made a lovely addition to my garden regards w dowling"
27th October 2016
Mr David Ball said...
"Thanks again for reply have just finished building cabin took three days it looks great went together with no problems many thanks to elbec and shire"
24th October 2016
Mr R Aldcroft said...
"Hi Alistair/ Elbec,
I just wanted to drop you an email to pass on my thanks for the excellent service I received from yourself and Elbec. I’m sure you tend to get more negative than positive feedback but I’m a great believer that when something is done well it should at least be acknowledged with a thank you.
In particular I was impressed that you took the time and effort not only try and arrange the earlier date that I needed for delivery but also call me back to see if that was ok even though I said originally I would look elsewhere as I needed the shed asap.
Well the shed arrived as expected , the delivery driver was polite and helped with the positioning of the delivery and of course more importantly the shed was in fantastic condition and is now built and standing in my garden.
As mentioned previously there are number of negative reviews online about Elbec and to be honest it did put me off, but your earlier response to my email persuaded me otherwise and I’m glad it did.
Overall the shed was good quality, the price was great and from this experience the customer service was spot on, I’m more than happy recommend you to friends and family Well done.
Kind regards
R Aldcroft
"
19th August 2016
Mrs McLusky said...
"I would like to thank you for your exemplary customer service over my order of the summerhouse. I would also like to thank the delivery driver who was I understand punctual and so helpful.
I was away at the time and my daughter took delivery, and the driver with the help of my grandsons carried the summerhouse round to the back garden. I don't know whether you have an employee of the month scheme, but if you do I would certainly recommend him for this months recipient
Thank you again
"
3rd August 2016
Martin Brown said...
"10 x 8 (3.12m x 2.34m) Mercia Overlap Shed
Shed is O.K.for money paid,and on delivery I found one side panel warped,But 1 quick phone call and a new panel was delivered--Excellent service--Building instructions could be a little clearer especially indentifying the many struts, but all in all good."
16th July 2016
MR CLIVE WHITE said...
"Last year I purchased from you a 10ft x 6ft Goodwood Gold Sandringham Summerhouse.
Along with my two son-in-laws we erected it one Sunday and I am totally pleased with the result.
The instructions were quite easy to follow but suggest they are read twice before erecting.
The summerhouse is very well made and is sturdy and looks good in my garden (photo attached). I have since ordered a 13ft x 7ft shed which again is super quality and like the summerhouse proves to be excellent value for money. Also just this week I have also ordered a 4ft x 4ft playhouse for the grandchildren. Your staff are very friendly and helpful when ordering and your delivery man was very polite and helpful too.
Thank you to all concerned. I would certainly recommend your quality and value for money buildings
"
16th July 2016
MR CLIVE WHITE said...
"Last year I purchased from you a 10ft x 6ft Shire Gold (formerly Goodwood Gold) Sandringham Summerhouse.
Along with my two son-in-laws we erected it one Sunday and I am totally pleased with the result.
The instructions were quite easy to follow but suggest they are read twice before erecting.
The summerhouse is very well made and is sturdy and looks good in my garden (photo attached). I have since ordered a 13ft x 7ft shed which again is super quality and like the summerhouse proves to be excellent value for money. Also just this week I have also ordered a 4ft x 4ft playhouse for the grandchildren. Your staff are very friendly and helpful when ordering and your delivery man was very polite and helpful too.
Thank you to all concerned. I would certainly recommend your quality and value for money buildings
"
15th July 2016
Mrs Evans said...
"Excellent and prompt
The order was easy to place and the delivery excellent and on time. The instructions were clear but would have been easier to read if a bigger print had been used. It was fun to put together and fairly straightforward. The opening window is lovely and was easy to fit.We are very pleased with the design of the shed and found the modular panels easy to put together. We would use this company again as the staff were very helpful.
"
11th July 2016
Bill Snaith said...
"great product, It did not take long to erect. It was so easy from ordering to to delivery,and even the price.
Thank you very much "
3rd July 2016
Fiona said...
"Lovely little playhouse, nice quality easy to put together. Great communication and prompt delivery very very happy customer "
2nd July 2016
Julia ralph said...
"Brilliant"
20th June 2016
R M Fenn said...
"Ordered 6 panels which were delivered on time. One panel was missing the capping strip. Delivery driver took a picture and a week later a replacement panel was delivered. Excellent service."
15th June 2016
Jason llewellyn said...
"Excellent prompt delivery. Well made and relatively easy instructions to follow. Thank you."
14th June 2016
Mr Platts said...
"Many thanks for supplying my garden shed,100%satisfied quality very good would recommend"
10th June 2016
Mr Francis Elliott said...
"Thank you Sally, it takes a bit of patience to erect the shed, but great value for money. You can quote me, if you like."
30th May 2016
A Hampshire said...
"Very happy with it all. From price to helpful delivery driver. This product is made well and had very easy instructions to follow. Took my husband 2.5 hours to build on his own. We are painting it and it looks great. Our little girl loves it. Would purchase from this company again."
27th May 2016
Mr Coughlin said...
"Have just take delivery of the garden gate I ordered on monday and just wanted to say how pleased I am with the gate and your prompt service and delivery.I got the e mail saying it would be delivered between 11.38 and 2.38 and it arrived 12.45. Great to have the time slot so I could be ready for the delivery.Well done for your service which I shall be happy to recommend."
19th May 2016
Mr Rowntree said...
"I received excellent service from these guys. Delivered on time and great aftersales service. I was very pleased with my Mimosa Arbour, good quality wood and well worth the money. I can highly recommend them for their reliability"
16th May 2016
Mrs Bristow said...
"thank you and the installation team. My father has said he is really happy with the shed and thought the guys who put it up were great."
30th March 2016
Mrs Underwood said...
"Perfect!
From trying to select the best design and size for my 'she shed ' , discussions with the company about the erection of the shed, the delivery and the ease with the eventual erection the whole process has been fantastic. In this day and age when we are all in two minds if we should order substantial items on line as inevitably something goes wrong it has been a pleasure dealing with such an organised professional company. My son is about to pace an order for his shed and I'm sure he will be equally delighted - thank you
"
18th March 2016
Mr Wilson said...
"Really please with it.Fast delivery.Will defo return for more products"
18th March 2016
Mr Wilkins said...
"The shed I ordered was a heavy duty version and I was not disappointed. Delivery was well organized with several delivery dates option. The delivery vehicle arrived at the appointed time of the day which was great. I would use the company again and recommend it to anyone else."
25th January 2016
Mr N. Reynolds said...
"Delivered today at 10.30am, after receiving a call from the driver giving me 40 minutes notice.
I am impressed with the quality of this fencing - although it is from the cheaper range, it is sturdier than I expected.
Ordered 9 panels and have put up 8 of them at the time of writing this (2.15pm).
I will definitely recommend your company to anybody wanting fencing."
31st December 2015
Stuart Lyon said...
"Shed panels are professionally made and assembly was fairly straight forward. Sadly a big let down was the 'high quality' roofing felt which sadly ripped all too easily. May well be worth paying extra for shingles/tiles. Will invest in some good quality felt once weather permits."
17th December 2015
Mrs B Mitchell said...
"First rate quality shed,delivered on time in good condition. We were very pleased and would certainly order another shed from this company"
16th December 2015
Mrs Powell said...
"A present for my daughter, which she is happy with, very sturdy and accommodates all the garden tools plus children's bikes"
14th December 2015
Mr W McArthur said...
"A good choice.
A well constructed shed at a good price.Easy to assemble. Very satisfied.
"
11th December 2015
Mrs Waterhouse said...
"Good price for product, delivery very quick"
11th December 2015
Mrs A Lemmon said...
"very pleased with our purchase
very good shed
"
10th December 2015
Mrs randall said...
"Great New Shed!
Delighted with my shed and the installation too. Shed and installation team arrived when expected and job was completed quickly and without any problems
"
9th December 2015
Mr Shufflebotham said...
"We have received two sheds from Elbec garden buildings and they delivered when they said they would, and we are very pleased with the quality of the goods. We would be very happy to buy from again."
9th December 2015
Mr Shufflebotham said...
"We have received two sheds from Elbec garden buildings and they delivered when they said they would, and we are very pleased with the quality of the goods. We would be very happy to buy from again
"
8th December 2015
Mr Thomas Wood said...
"value for money,
really good service with free delivery & delivery driver very helpful
"
23rd November 2015
N Cook said...
"Very impressed
We bought an 8x6 shed delivery was on time, the driver was very polite and put the sections where we asked him to, obviously wasn't to out of his way. Construction of the shed was straight forward for my husband and son-in-law but they are very DIY experts. Only critism is the floor very basis I think for what we paid, but we improved that. On the whole very pleased with it and would order from these guys again.
"
20th November 2015
mrs J Porter said...
"Big Shed - I searched everywhere for a decent shed at a great price and Elbec certainly met my criteria. Professional service and would recommend highly
"
17th November 2015
Alun Davies said...
"Well done Elbec
I have dealt with this company on two occaissions in the last few months and each time everything went smoothly from beginning to end. The ordering process is simple and delivery was on time even though the addresses were at opposite sides of the UK
"
9th November 2015
Mr Jerry Ridgway said...
"Very good service and quality as described, Good clear information on the web site; easy booking and delivery made by a very helpful driver who was at pains to ensure all parts were delivered and he explained construction detail as well before leaving! Excellent!
"
31st October 2015
Clark said...
"Great little shed - easy for 1 to assemble [with a little help at times] Good quality, fully waterproof and looks good now painted"
30th October 2015
Robin Hamilton said...
"The summerhouse was delivered early in morning followed by erection by mid day
Both product and erection very good
We are happy with result"
29th October 2015
Geoffrey Crute said...
"Full marks to Elbec and their delivery team for customer service - everything happened exactly as promised despite the fact that I had to alter the delivery date.
The shed is now erected and looks very smart in my new garden. However, buyers should be aware that the Solid Sheet Board for the roof and the floor are only 8mm and 10mm respectively, which is probably too thin for the size of shed. The roof has a sag in it and it has been necessary to insert additional support, and the floor could do with additional support either by attaching additional battens prior to erection of the shed, or by overboarding the floor with a more rigid form of board after completion. However, overall I think this is good value for money."
26th October 2015
Stuart Wilkinson said...
"The shed was what I expected abs very easy to erect "
23rd October 2015
Mrs Rudkin said...
"Excellent products for the price ranges, and great customer service
I ordered two sheds from Elbec, which came from two separate companies. The prices were the most competitive I found. Delivery was without a problem, quality totally acceptable (these were a bike shed and a workshop) and the instructions simple enough for me to use (never built one shed before...) When complete even my builder was surprised by how well I'd done (OK, my three small children and a teenager helped - but it's not rocket science...) Just ordered several more sheds (big garden) and the customer service was excellent, highlighting a better product for less money.
"
23rd October 2015
Mrs Rudkin said...
"Excellent products for the price ranges, and great customer service
I ordered two sheds from Elbec, which came from two separate companies. The prices were the most competitive I found. Delivery was without a problem, quality totally acceptable (these were a bike shed and a workshop) and the instructions simple enough for me to use (never built one shed before...) When complete even my builder was surprised by how well I'd done (OK, my three small children and a teenager helped - but it's not rocket science...) Just ordered several more sheds (big garden) and the customer service was excellent, highlighting a better product for less money.
"
21st October 2015
Mr I Webb said...
"I bought a shed the process was a delight and it was delivered as promised.
The shed arrived on the day they promised with prior warning of the delivery time. The shed was easy to assemble and the doors and windows fitted perfectly. The quality was what I expected.
"
21st October 2015
Mrs Beryl Lees said...
"Garden shed
We were very satisfied with the shed that we brought from you from the start of ordering and the delivering of the shed could not fault the the corporation that you provided
"
21st October 2015
MR ANDREW LEEDHAM said...
"Good quality good price
Fast and easy experience would highly recommend
"
13th October 2015
mrs Gemma Olliver said...
"Fantastic garden building
Quality of building is very high and staff were fantastic during the ordering making sure we had everything. Arranged delivery easily and delivered as arranged (he could have done with a second man to help). Easy to put up and looks amazing.
"
12th October 2015
Mr May said...
"We ordered a 10'x8' summerhouse from Elbec Garden Buildings because their list price was £200 cheaper for a Shire building than other suppliers. They kept me informed right up to the delivery, which was well within the informed time slot. I'm glad that I elected to assemble the building myself because it meant that I could treat the timber with wood preservative. It took more than 20 litres. The quality of the wood finish is pretty rough in quite a few places. This maybe ok for a garden shed but not a summerhouse. So quite a bit of 'fettling' was needed to remove these rough edges. The window beads were even worse, but because they give you plenty of spares you can select enough to do the job. Apart from these few negatives, the summerhouse is a resounding success and we are really glad we bought it."
7th October 2015
Mrs Newell said...
"From order to delivery I can only rate Elbec very high! The website is easy to navigate and the ordering process straightforward and their pricing is good, too Delivery dates are adhered to and drivers friendly and helpful Have used Elbec on several occasions and will probably use them again in the future"
7th October 2015
Mrs Newell said...
"From order to delivery I can only rate Elbec very high! The website is easy to navigate and the ordering process straightforward and their pricing is good, too Delivery dates are adhered to and drivers friendly and helpful Have used Elbec on several occasions and will probably use them again in the future"
6th October 2015
Mrs W Clear said...
"Definitely buy from Elbec again
Helpful staff quick delivery and good quality product
"
25th September 2015
Mr Faber Mauro said...
"I would like to mention how pleased I am of your customer service and how quick and prompt the situation was dealt and solved.
We done to all of you and a special well done to you Sally, thanks a lot for your help.
"
9th August 2015
John Kingdon said...
"I'm very pleased with the quality and strength of this shed; the price was an added bonus (Elbec were the cheapest sller I could find on the web). I had to put it up on my own, which I managed in a bit over 7 hours plus an hour to unpack and sort out the bits and lay them close to the build area - getting them organised before you start building will save a lot of head-scratching, as well as time, later."
29th July 2015
nigel norris said...
"Pleased overall with the quality of the shed although the doors expanded slightly in the wet weather and needed to be planed down.The door handle is of poor quality with the latch getting stuck inside when you turn to open the door.The installation went well but one of the shelf supports was missing and was told they would come back in a few days to remedy this but never saw or heard from them again .Never bothered to chase this up as it seems sturdy enough with 3 supports.Nice looking well made shed would purchase again "
9th April 2015
Mr Andy Whitehead said...
"Excellent quality cheap price: The shed I bought is excellent quality and went together very easily. Only took me 4 hours and that was working on my own. Would definitely recommend"
2nd April 2015
Mr R Bayford said...
"Great service: Really great service cannot fault it at all."
31st March 2015
Mr Colin Matthews said...
" Quality service: Good quality product, good delivery service. A good all round experience"
30th March 2015
Mr Bloom said...
"Great shed, slightly let down by cheap lock and handles. The company replaced with better ones them when I complained. Overall very satisfied with the product."
30th March 2015
Mr Wildridge said...
"Recent Delivery: 2 x sheds (T&G) 1 x log cabin (44mm logs) After placing the order I read a few negative reviews. I should not have worried Elbec provided really useful guidance when placing my order. I received a telephone call confirming date of delivery and orders were delivered on the requisite date. The transport used for the delivery were very helpful, one small pane of glass broken but overall no issues (Elbec stated they would replace same but I decided not to take up this offer). Quality; for what I paid very happy, definitely value for money - In the past this has been seriously lacking from other suppliers and I suppose the biggest credit I can give them is to recommend them to others."
26th March 2015
Mrs Jayne Wing said...
"Good buying experience.: The shed was delivered with a smile on time. I did have an experience builder put the shed up and am thrilled with the look and useful storage space. I have since fitter guttering to protect the wood. Great value for money and a good sturdy shed"
25th March 2015
Mr Roy Hunt said...
"10x7 Bespoke Goodwood Shed.: I am absolutely delighted with the purchase of this shed, the quality of the product is first class, the help from all of the staff that I have been in contact with has been excellent indeed. The delivery was exactly as arranged and the driver was most helpful and friendly. I know that I could have found a cheaper shed elsewhere however you get what you pay for and I could not have found better for sure. Yes, I am a very satisfied customer thank you. Regards, R.T.H."
25th March 2015
Mrs Wiles said...
"Quality product.: I am just writing to say how very pleased we are with the fencing we have received from you.
The quality, delivery and price were excellent.
Thank you very much.
"
23rd March 2015
Mr Garry Skipper said...
"Quality product.: Quality product, looks great in the garden. Recommend to anyone. My only down side I should of had it treated first it would of saved me a lot of time."
23rd March 2015
Mr F Beaumont said...
"sturdy arch will last many years but needs to be a better fit.: Very strong arch look s good when mounted in position. Needs 2 persons to assemble. Only fault was the top section did not fit, it was out by 1/2in had to saw 1/4in of all four corners to allow it to sit on top then it was fine.Other fault was screws need to be longer"
23rd March 2015
Mr Richard Bright said...
"Excellent: Quick delivery of a good quality product at a good price, would use this company again"
18th March 2015
Mr Mark Stroud said...
"excellent sheds: Built to last"
18th March 2015
Mr Steve Josiah said...
"Excellent Shed: I bought a 13x7 Shire Jersey garden shed last year and I'm absolutely delighted with it. I bought it to use as a workshop for my motorbike and I cannot fault it. Putting it together is fairly straight forward as long as you take the time to read and understand the slightly mis-leading instructions! Very good quality shed. I'd definitely recommend it to others."
18th March 2015
Mr Simon Chilcott said...
"7x10 shed: I was very very impressed with the quality and the instructions where easy to follow. Would i use them again? to damn right i would :) would i recommend them? Absolutely and have done so in the pass and will do so in the future. they get top marks from me *****"
10th March 2015
Ms Meynell said...
"Garden Shed: Arrived as stated, good quality and assembled with no difficulty. Looks pretty sturdy and the hens are enjoying their new-found comforts."
9th March 2015
Mr. Stephen Ramm said...
"Quality Good: The shed arrived on time and the build quality of the sections was good. The only negative point is that the floor and the sides made in two sections makes the construction more difficult and takes more time . All in all i would buy again. Thank you
Stephen Ramm"
4th March 2015
Mr R Piggot said...
"Professional: Elbec supplied me with an excellent product, coupled with great support and a very simple process. Delivery was as promised and the driver was courteous and helpful No hesitation in recommending this company"
2nd March 2015
Mr Ankesh Patel said...
" Excellent build........... Successful DIY project.: I bought Shire Dalby 34mm log cabin for my small rear garden by end of summer time. Everything from placing an order to delivery of log cabin was perfect without any hitch. Best quality wood logs are supplied. It is thoughtful of the company to supply extra 1 each size log in case of any damages during assembly. I would like to suggest 2 minor things to design & production department are that to provide more large,clear and detailed assembly plans/instructions and be exact with measurements during cutting of grooves into the logs. I had couple of slight off set logs which I managed to aligned them correctly due to engineering knowledge I have but otherwise could be problems for others. Design and quality of materials are good and recommendable. It took me 3 weeks to treat the wood with preservative and only 4 days to assemble perfectly as professional completion. Finished product looks very attractive. Without any doubts,I would highly recommend this company & deal again if in need in future."
27th February 2015
Mrs Nicky Mcenery said...
"Really pleased with the quality: I shopped around to find the best price without a compromise on quality, and found everything I wanted in this summer house. We have painted it farrow and ball dove grey( which is actually a pale sage green) and it looks gorgeous."
27th February 2015
Mr bates said...
"Hit-Miss Fencing: Very pleased with both fencing and service.You could not go to a better company!"
27th February 2015
Mr Crabtree said...
"ARBOUR: Very pleased with the product, arrived when stated and the delivery driver was most helpful. It was easy to build and looks very good. Thank you for the good service."
25th February 2015
Mrs Bruce said...
"Thank You: Thank you for safe delivery of picnic bench all nicely delivered by the courier kind regards "
17th February 2015
Mr Payne said...
"Great Product.: Just to say I am very pleased with the product and the service I received from your company and the manufacturer.
Having created the concrete base and prepped the timber, the cabin was fully assembled by 2 men in 2 days.
Happy to recommend to all."
5th February 2015
Mr Archer said...
"Great service good delivery: can't fault them for delivery and service my new shed was put together in no time and I went for the easy roof option which saves a lot of time would highly recommend buying from elbec to anyone...."
14th January 2015
Samantha Malkin said...
"Summerhouse: I bought the Goodwood Gold Sandringham last summer from Elbec and can't fault the service I received. A sturdy structure and very well made. If you are looking for something that looks more than a glorified shed, this is the one to go for. "
18th December 2014
Mr Mario Da Silva said...
"Fantastic: We ordered an 8X6 shed from Elbec back in August and are absolutely delighted with the quality of it, they gave us a date and time and were there on time on the day they said, Very helpful driver too. The shed was easy to put up. We would not hesitate to buy from this company again and would recommend them to anyone"
12th December 2014
Mr. D. Atkins said...
"Good quality and value for money: I selected a dutch barn for extra head height. From experience with sheds, the better the base, the easier the build. Instructions were OK but one did puzzle over whether or not to follow them to the letter. One tip the delivery driver gave me was to paint before putting the barn up - well worth it if one wall is close to a fence. I had help putting the thing up: it is definitely not a one man job. Putting it up was not like putting up a flat pack wardrobe: the fit of panels is not perfect and, particularly with the roof, some cutting and adjustment was need to get a good fit. Doors have been a problem. They were a perfect fit initially in dry weather but expanded in the autumn rain. Even after trimming and refitting, they have expanded again and are held shut by a plant pot. Fitting the lock was a nightmare. It just did not fit the pre-drilled holes. Nonetheless it's a good barn, much sturdier than others I have seen. And yes, I would by another product from this company.
D. Atkins"
5th December 2014
Mr C Gill said...
"Good Quality, Good Price: Bought my 9' x 6' Goodwood Norfolk Professional Pent Shed (Tongue and Groove) in September 2014. Courteous and helpful delivery driver. Shed sections were all well protected and made handling easy. Easy to erect (with assistance from my wife) and everything fitted perfectly, although the erection leaflet stated that some trimming may be required. I painted the sections with two coats of wood treatment prior to erection and one coat after. Looks good."
4th December 2014
Mrs lyndsay webster said...
"Great value: At first I thought this shed looked very flimsy and would not last but once built (I got a Professional to do it) I was really pleased. It's smaller than I thought but I am really pleased with it. I would advise it be fastened down as it is very light. I have had no problems apart from the lock bit is very small so can't put a big padlock on."
26th November 2014
Mr Stuart Macmillan said...
"A very good well made shed: A good shed very well made.The only problem was the glass beads were missing which cost a bit to replace.It took a while for the shed to arrive so order early, but delivery was good"
18th November 2014
Mr. Chris Hurrell said...
"Very pleased with it: Just wanted to say, thank you very much for my shed order. Very pleased with it, particularly with the prompt response and delivery of the replacement glass.
Excellent service and I will be recommending you further.
Chris Hurrell"
17th November 2014
Mrs Alison Denny said...
"Great customer service; an awful lot of logs!: We eventually built the log cabin and it looks very nice. Needs 2 to assemble and not a job for the inexperienced. Customer Services at Elbec were very helpful indeed. It would help if the log cabin packers would pack similar logs together in lots, so that the delivery could be easily checked - we had a big pile and didn't have the energy to sort them out into same types for checking.
Alison Denny"
10th November 2014
Mrs A. Taylor said...
" Great quality: Great quality for the price and easy to assemble. Good communication regarding delivery and arrived during the time slot as arranged.
Mrs A. Taylor"
10th November 2014
Gerard Mulligan said...
" Very good value:
We are very pleased with our corner summer house. It was excelleNt value and arrived on the specified date.
Gerard Mulligan"
7th November 2014
Ms. Paulette Goddard said...
" Great Service Great Shed: I would highly recommend this company - in fact I have already to friends. The website was easy to peruse, with helpful info. Ordering couldn't have been easier and delivery spot on. Had the shed erected in an afternoon and I consider it great value for money.
Paulette Goddard"
7th November 2014
Mr. Mike Woodley said...
"Trouble free from start to finish: From the moment the order was placed to the moment of delivery I was kept informed as a customer and that make this purchase so easy Thanks again for a great service.
Mike Woodley"
5th November 2014
Mrs D Vaughan said...
"Elbec garden buildings for all your needs: Bought some fence panels recently came across elbec they were very good on price, and free delivery came next day was very pleased service and the panels was good, would recommend elbec to friends"
5th November 2014
L Somerville said...
"excellent shed although making the delivery arrangements was rather complicated.: We love the shed which is exactly what we wanted. The people who erected it also did a very good job. The only negative was the arrangements regarding the delivery/erection of the shed because of issues surrounding the base the shed would go on. The erection company wanted a photo of the base. However we had an existing shed on it, which we didn't want to dismantle until we knew the delivery date of the new shed. Once this was sorted out, everything went very smoothly and we were very happy with the outcome."
5th November 2014
Mr P McInnes said...
"Good quality, great service and excellent value: I recently bought some fencing from Elbec. I am delighted with the quality of the fencing, and believe it to be very good value for money. The service was first class, it arrived on time on an agreed date which suited me, and I was contacted prior to arrival, which allowed me to prepare. The delivery driver was professional ,efficient and courteous. I would definitely use Elbec again, and highly recommend them to anyone. Well done Elbec!"
3rd November 2014
Mr. Darren Bretton said...
"Good quality, misleading assembly: Whilst we are more than happy with the quality of the arbour purchased, the fact that we had to drill all of the screw holes to assemble it was not what we expected. When you buy am product for assembly you do not want to have to spend a whole day doing it - with assistance as well. We felt that this was not made clear enough, and may have influenced in buying the product in the first place.
Darren Bretton"
3rd November 2014
Mr. Steven Paul said...
"A great shed: A great shed but why does they have to be a but on anything well I will tell you it came as told the driver was great and helpful loads of parts not a problem then take a look at the drawing not clever it was a good job there was two of us and one was a joiner my self a engineer it needs to be a simpler way to put it together but overall a great buy and a great shed and a very good company to deal with.
Steven Paul"
27th October 2014
Mr A Burgess said...
"THE ARBOUR MAKES AN EXCELLENT FEATURE: WE WANTED A SMALL FEATURE AT THE TOP OF THE GARDEN AND THE ARBOUR FILLS THE BILL PERFECTLY.IT IS FAIRLY HEAVY AND NEEDS TO BE BUILT IN SITU."
24th October 2014
keith lewins said...
"woodvale metal shed 6x5: delivered on time and with good service. constructed by my son in law and grandson with me supervising of course,all done and drilled into base three hours tops.very pleased with the shed and also your prompt delivery"
17th October 2014
Mrs. Hannah Corbett said...
" Great playhouse: The play house arrived on time. The instructions were hard to follow (very basic) and it took 2 men a day and a half for it to be built and painted. Seems sturdy and the children (age 1 and 4) love it!
Hannah Corbett"
10th October 2014
Mr Alan Greenwood said...
"Excellent Product: Very impressed phoned to ask if everything ok. Even came with an extra sheet of glass which I needed. One little thing to improve on was the instructions. A little vague in places. Would definitely recommend"
10th October 2014
Mr. Terence Foyle said...
"love my fence: I am so pleased with my fence now I don't have to keep cutting my hedge and getting it all up, bagged and taken to the tip. Everyone in my area has commented and said how lovely it looks. Would recommend the company to anyone looking for quality goods. The delivery was quick and efficient too.
Terence Foyle"
8th October 2014
Mr P Tynan said...
"First Class Service: It's quicker and cheaper to order from Elbec, Unbelievable! The driver was pleasant too!!"
8th October 2014
Mr D Dear said...
"Good Product: easy to erect , would buy again"
7th October 2014
Miss Lou Smith said...
"Easy straight forward delivery.: Easy to order and turned up as expected. All goods appeared as described and friendly helpful delivery. Instructions clear and 2 of us put it up in at a leisurely pace in a day. Would happily use again.
Lou Smith"
7th October 2014
Mr. Karl Wells said...
"ExcExcellent Greenhouse shame about the instructions: Very pleased with the end result but it would be good if the construction instructions were better.
Karl Wells"
7th October 2014
Mr Keith Reavill said...
"Everything exactly as stated.: The workshop was delivered exactly when stated by friendly and helpful driver. The building is superbly build and very easy to assemble (the roof needed the help two friends). Built quality is far better than anything I have seen elsewhere.
Keith Reavill
"
7th October 2014
Mrs C Cunningham said...
" Very helpful: Spoke to several members of the team regarding our purchase of the jungle gym 'palace'. Everyone was very helpful and offered appropriate guidance. I received a call from the delivery team, as promised, two weeks before to arrange a suitable time. Would definitely recommend this company.
Carolyn Cunningham"
7th October 2014
Mr Greg Clark said...
" A quality product -delivered on time: We're very happy with the shed we bought from Elbec Garden Buildings. It's a quality product at a good price.
Greg Clark"
7th October 2014
Mr Roy Collins said...
"Being a virign to summer houses: What can I say , I now live in mine so far ,( great summer this year) this winter I might install a Halogen heater , :-) Elbec ? , they did great job , and corrected with no prob my online order ( my mistake ) and a pleasant & helpful lass on t'other end , Delivery was on time , and the guy was helpful , I don't by nature give 10/10 , but I will for Elbec , would recommend and will no doubt buy again.
Roy Collins"
7th October 2014
Mrs Patricia Bloxham said...
" a haven of peace in my new garden: We have had our garden house for a year now and we love it. It is the second building we have bought from this company, as we had one at our previous home. I really love the feeling of being 'somewhere else' in my home! We chose to have electricity points installed so we use it all year round. All my neighbours are very impressed and one has already had a elbec house erected as well. The workmen arrived when they said they would and took one long day to erect the unit. The person (James) who laid the foundations was really quick, efficient and a reliable person, too. We did have a problem with the doors sticking, but the company sent someone along to replace the doors without any hastle at all. I would certainly recommend you to use elbec if you want a classy summer house!
Patricia Bloxham"
6th October 2014
Mr B Davies said...
"Received with care: I bought this shed from elbec and how easy was it. Just placed the order, got told when it would arrive and there you are. The delivery driver removed the different parts of the truck and carefully placed them where I wanted them. The instructions were clear and it took me no time to put it together. It is great for all the garden stuff that has been littering the garage and 'getting' lost."
6th October 2014
Mr Harold Christie said...
"Excellent product and service.: I purchased a garden Arbour from Elbec. Price was better than competitors and product was really well made. Easy to follow assembly instructions. Real eye catching feature in my garden and I would recommend Elbec to anyone considering purchasing similar products."
6th October 2014
David Abbott said...
"Good Value for Price Paid: Compared generally with other suppliers on-line, and particularly the DIY chains, Shire sheds from Elbec are about the best. Moreover, Elbec's website give much more information than most others, which gives any buyer confidence.
I paid extra for Top Coat Treatment, and would recommend this option - particularly if the intended site is against a boundary, making access difficult.
The shed's instructions could do with improvement though. Whilst many photos are given, some would be better as diagrams (which is why I knocked a star off). Also, as the floor is tongue and grooved, make sure that the entrance doesn't have the grooves (the tongues have been removed the other end) as this reduces strength. I bought another couple of battens from our local timber yard to place under the door way for even more strength.
Lastly, I departed from the instructions by setting the windows in using clear silicone sealant, not the panel pins provided. Much quicker and neater in my opinion."
3rd October 2014
Lindsey Taylor said...
"Great Shed, Great Price: We ordered this shed, it was delivered promptly and suited us perfectly. It was relatively easy to construct and looks great"
3rd October 2014
Mrs Megan Blake said...
"Great Service: Great service, Well worth it
"
30th September 2014
MR FRANK BITHEL said...
"THANK YOU: Thank you for the prompt delivery of the above order, delivery was made by the very polite and obliging driver well within the time slot notified the day before, excellent service.
Regards,
Frank Bithel
"
29th September 2014
Colin said...
"Very good quality: Excellent 9' x 6' shed, well constructed and every section neatly fitted together. Would recommend to friends. "
25th September 2014
Mr Steve Morris said...
"excellent product and service: User friendly website, easy to order and excellent service."
18th September 2014
Mr Lehane said...
"Great all round service: I purchased the Mimosa garden Arbour,it was sent quickly,was easy to assemble,was sturdy,and once painted looks fantastic. The service from ordering to receiving was great,and such a great price. I would differently recommend these guys. "
18th September 2014
Mr M Rugg said...
"Excellent service, product and prices: A good web site, plenty of choice for any budget. Purchased a Shire Avance summerhouse, we were kept fully updated with the ordering and delivery process by phone and by email. The product was delivered on the morning of the specified day, the chap who delivered it was most efficient, courteous and helpful. The whole thing was polythene wrapped and contained everything needed to erect onto our prepared base. The instructions I found to be very clear and concise. Having painted it and furnished it with a table and a couple of cane chairs, my wife is delighted and we have had encouraging comments from various neighbours. We could not have asked for more. I would recommend Elbec to anyone."
18th September 2014
Mr G Dews said...
"All ok no problems"
12th September 2014
MISS LINDA STEEL said...
"excellent service: excellent service
Delivery time great, excellent product. easy to build. So pleased have been looking for an arbour for a long time and so pleased with this product
linda steel"
8th September 2014
Mr Ian Callaghan said...
"timely fashion: Maybe their Acting is wooden but their customer service isnt
We received our orders in a timely fashion with the minimum of fuss. Kept advised at al times on deliery times. Can't fault the products & services, and while there is a whole raft of similar companies out there, and you don't always know what you may be getting, you can't go wrong here.
Ian"
5th September 2014
MR ROGER HUTCHINSON said...
"VERY GOOD SERVICE: Recently retired
Very good service, prompt delivery and the driver was very helpful. The shed was exactly as described and now sits in the corner of our Garden where planned and would have no hesitation in recommending Elbec to anyone.
Roger Hutchinson"
4th September 2014
Vanessa Thorpe said...
"Very pleased: Having researched sheds for months and read horror stories of terrible customer service and sheds that wouldn't hold up against a sneeze, it was a relief to read such good reviews about Elbec. Very pleased to report they lived up to the reviews! I ordered late Thursday night and was given the option of a Monday delivery. The shed turned up about 11am on the Monday (I didn't get the promised phone call about 30 mins before but I can totally live with that!).
My brother is a builder so I roped him into assembling it today. He's got a broken wrist but still managed it in about 7 hours, single-handedly (quite literally!). He said it was more complicated than advertised but a decent shed. He preferred to use his own, longer screws and said the roof could've done with being a little bigger, but for my purposes (bikes, lawnmower, garden furniture), it's absolutely fine. Personally, I'm delighted with it - it looks great and I'm relieved Elbec lived up to the high praise. Many thanks."
3rd September 2014
MRS SHIRLEY NAUGHTON said...
"glowing review: Re review on trust pilot,
I sent in a glowing review of the arbour purchased from you via trust pilot shortly after erecting the product in June. This review has not been placed on your website.
I was so pleased with the product and efficiency of you staff from initial telephone enquiry to prompt delivery I wanted to share my experience with potential customers.
I have been amazed on checking several times to see that not only my review is not shown but only one other review is available to view.
I find it very difficult to believe that no one else has wanted to comment on this value for money arbour and wonder if there is a problem with your website
My joiner added slate tiles to ensure completely watertight. It looks amazing!
I have recommended your products to numerous people having bought from you in the past and my brother in law has recently ordered a lovely summerhouse which he is very pleased with.
Regards
Shirley Naughton
"
1st September 2014
Mr Simpson said...
"Would def use your company again: Just to say thanks, shed arrived safely and driver a nice chap friendly and helpful. We haven't put it together yet!! but would def use your company again. "
1st September 2014
Mrs gail troilus said...
"excellent product and service: Excellent product and service!
Our jungle gym arrived promptly and was in excellent condition. Would buy from this company again.
"
27th August 2014
SUSAN MAYELL said...
"THANK YOU: Just wanted to say thank you. Our order was delivered early am and the chap was very professional and helpful. Would not hesitate in using you again or indeed, recommending your company. We are extremely pleased with finished product and high quality.
S MAYELL"
26th August 2014
MR JOHN DERNIE said...
"lovely summerhouse: Hi
I purchased a sheriff summer house from you 3 weeks ago just wanted to say I was very pleased with your customer service and delivery and as you can see from the photos I have turned it into a beach hut. Thank you
Mr Dernie"
10th August 2014
Shirley said...
"Excellent product and excellent service: Staff so helpful in answering my queries prior to ordering. Delivery arranged easily.
Found reviews very helpful and organised a local joiner to erect after having laid a solid base. I sanded a few rough parts and filled nail holes then painted with two coats of natural stone colour wood paint prior to construction.
For not much extra cost had grey slate tiles added to roof to ensure water tight and sealed joints. The end result - it looks amazing!. Real value for money"
4th August 2014
MR TERRY BROOKS said...
",MORE THAN HAPPY WITH THE NORFOLK SHED: NICE SHED WELL MADE EASY TO PUT TOGETHER THE 8X6 AS NOT SO MANY PARTS.HAPPY WITH THE SERVICE ONLY JUST ENOUGH ROOF FELT AND BOLTS FOR THE LOCKS FITTED WOULD BE GOOD IS IT JUST A SHED OR MY NEW HOME !"
14th July 2014
Beryl Cole said...
"Very pleased with summerhouse: Received summerhouse the end May delivery was very good delivery driver was very helpful. Very pleased with product. Good value compared to other sites."
12th July 2014
Kathleen Goodchild said...
"3x2 overlap tool store: At the special price I paid £99 it's very good value for your money with good build quality and easy to assemble with well set out instructions that are a pleasure to follow.
All in all very pleased with product from shire."
10th July 2014
P. Martin said...
"Shire corner shed: Had my shed delivered by a friendly driver who helped off load it all. I used my wood preserver spraying both sides of each panel. Next day a friend helped me erect the shed, which took us the whole day. I'm glad I did my home work as the shed stands proud in my garden, what a great looking shed...easy to construct...excellent quality. "
7th July 2014
Mr Peter Jackson said...
"THANK YOU: To Customer Care,
Well pleased with my 3m x 3m log cabin. Delivery was prompt. All parts checked out correctly. The cabin is now up and running and much admired. So well done you guys - thank you. Peter Jackson
From
Peter Jackson
"
30th June 2014
Julie said...
"Fantastic: I don't normally post reviews, but felt I had to on this occasion. From the 1st conversation I had with Elbec, through to the delivery and assembly of my cabin, I have received very helpful and knowledgeable service. Had to wait a fair while for delivery but that was down to Shire not being to fit in the assembly.
The 2 men who came to assemble, worked like troopers on the wettest day we've had for a longtime.
The standard of the cabin is exceptional and the detail is brilliant.
Thank you Elbec from a very happy customer"
14th June 2014
Roco said...
"Hampton Summer house: O.K I read all the reviews , I always do when buying online ,
I tend to discount the minor complaints , satisfied folk tend not to post reviews ,
How one reviewer could complain the delivery was 1 hour out of suggested delivery time slot beats me !, they need to get out more
Anyway , thanks Elbec , from order to delivery took 4 days , with full contact throughout , and thanks Shire the summer house is well made , I wasn't expecting
A Swedish log cabin but for the price it was well made , and delivery was by a very pleasant Driver & mate , So 5 Stars from me to all concerned ,
"
13th June 2014
Simon Wake said...
"Highly Recommend: The shed arrived on the day said and time which was perfect for me.
It came in about a million pieces, me thinking it would come in 6x6 panels for strength and ease of putting up.
Once I made the sides up it was a case of joining the 4 walls together and putting the roof on.
Very well made shed, will be hard to find a better one cheaper. "
10th June 2014
Mrs Samantha Malkin said...
"THRILLED WITH SUMMERHOUSE: To Customer Care,
Hi, just emailing to let you know how thrilled I am with my Summerhouse. It isn't quite finished but when its done I'll send you a photo. We had a problem with the last section of the roof but my hubby is handy so its ok. I think you'll get quite a few orders from the photo, it is really lovely.
From
Samantha Malkin
"
19th May 2014
ERIC said...
"Strong , heavy duty & substantial: Overall this arbour is a very strong and substantial product. It is slightly disappointing that it is a bit on the small side - it could have been another 150-200 mm larger in both directions. The instructions were fairly easy to follow bot there is one very basic error - DO NOT PRE-DRILL WITH 6mm HOLES . THE DRILL SIZE SHOULD BE 4mm FOR THE 60mm SCREWS AND 3mm FOR THE 50mm SCREWS. OTHERWISE THE SCREWS WILL NOT BITE PROPERLY ! Also, as in a previous review, the roof is very difficult to fit and there is too much space where the roof joins the bearers. I finished mine off with some 16mm quadrant beading which also gives it a pleasing appearance. Finally, some of the wood was not of the high quality expected - even 3 of the corner posts had splits in them.
If the makers addressed the above issues this product would then be first class. "
21st April 2014
lee bury said...
"twyford cabin: We bought one of these in the summer of 2013,i built it on my own over 3 weekends,the longest part is making the door and window frames and with the beading,it's a very satisfying thing to make your own house! the delivery driver was very helpful and there was so much packing wood left over that i built a bar and a cupboard in the cabin!.These cabins are well built,i would recommend reading the instructions thoroughly before attempting construction"
18th April 2014
Daniel Baker said...
"Fantastic: Great customer service. Great product. Arrived on time and simple to erect.
A company to trust with great quality products at a reasonable price.
"
14th April 2014
MR RAYMOND GRANT said...
"VERY GOOD SERVICE AND PRODUCT: Hello Sally,
As promised I attach some photo's of my now fully assembled workshop, when you see the photo's you will understand why I wanted the door moved, the very large tree being on the centre line of the doors, but thanks to a very good service from Elbec, the problem of access was solved.
Thank you for a first class product and service.
Regards
R.Grant
"
14th April 2014
Mr Neil Fenwick said...
"VERY IMPRESSED: Dear Sirs,
I recently took delivery of a quantity of Grange Professional Pressure Treated Lap Fencing Panels with fixtures.
I have been extremely impressed by the quality of construction, precise dimensions and overall strength of these panels. Their installation has been perfectly straightforward and their final appearance now attracts many favourable comments.
The panels were delivered by a friendly and helpful driver who must be a valuable asset for Elbec. Hard at work and despite facing a long journey home he was really cheerful and a pleasure to meet.
Best Regards,
Neil Fenwick
"
31st March 2014
MR RANKIN said...
"thank you: To Customer Care,
thank you for the log cabin, it is the best thing I have ever bought, and is now my woodwork shop.We had problems trying to follow your instructions on assembly, especially the window frames,so in the end we did it our own way.I have given it 2 coats of cuprinol, in the colour of seagrass.
From
Chris Rankin
"
25th March 2014
mr whelan said...
"very impressed: Marilyn, Sally,
I received my order of fence panels and posts etc first thing this morning. It was such a small order compared to what I believe most are, taking into account last winter's storm damaged fences. However I am very impressed with the customer service that your company provided. Firstly an e-mail explaining about the shortage of panels in the country with an expected delivery date, then last week a telephone call to say that the order would arrive today or tomorrow, then a telephone call from the delivery driver yesterday (Sunday) saying what time he would be at my home today and lastly a call from the driver when he was 10 minutes away.
Excellent service! I will tell my friends.
Many Thanks,
Terry Whelan,
"
17th March 2014
MR DAVID WILLIAMS said...
"AWSOME SUMMERHOUSE: I've just put up the summerhouse I bought of you last December and all I can say is awesome. It went together perfectly and the quality is fantastic I will be recommending you to everyone thank you .
D Williams
Sent from my iPhone
"
6th March 2014
Frank Slater said...
"Great product: Bought end of last year for a great price, great quality product well impressed. Retreated panels in garage before erection. Door and windows joinery well made and glazing toughened safety glass. Stylish sturdy and easy to put up by one person. Would recommend Elbec++"
4th March 2014
Paul Smith said...
"Excellent: The shed was delivered promptly & appeared to be well made. The next day I set about erecting it. The instructions were clear & accurate & all the ancillary screws etc were packed in polythene bags. Assembly was straightforward & I am extremely pleased with the result. Considering this is a "budget shed" it's excellent quality & well recommended."
3rd March 2014
David smith said...
"Shire corner summerhouse: Received our summerhouse within 10 days in great condition and excellent quality.
The summerhouse is better than I thought and well pleased.
Great service great product just needs staining now
Don't hesitate it's really great quality and easy to put together"
5th February 2014
Malcolm Pearce said...
"An Excellent Product: .I bought a 5m x 3m (approx) Clipstone 18 months ago now. After it was delivered it rained solidly for 3 weeks and you have never seen so much timber covered in tarpaulin. It covered my garden so make sure that you have plenty of storage space as it is necessary to move around the pile and also to maintain access to other parts of the site.
What I did not do but was told to do in the instructions was check the complete inventory of materials before starting work. Very important to do this as it caused me problems later as there was shortfall in some timber sections. Having said that though the missing parts were soon dispatched and Adam I think it was, was very truly helpful in this and in answering my cries for help as the work progressed.
I built my cabin on a concrete base so no problems there and I took the advice to lay strips of plastic damp proof course under each floor joist. Good advice!
The construction is a two man job to complete the walls. I did the roofing on my own much to my surprise. The work overall took longer than indicated. Perhaps because I am getting on a bit but was straightforward and rewarding as each log slotted perfectly in to the next.
I built the door and window frames first inside our conservatory. Picking dry days I made sure that they were well treated with a spirit based preservative that really soaked in well.
Because of the size of the cabin the roof slope is shallow angle and I was advised to increase the overlap of the felt. This led to a shortfall in the inventory but again was rectified although I wish that I had sussed this out earlier along with the other missing bits as delays are frustrating as you are hurrying to beat the onset of winter.
The finished cabin looks a teat! Using a spirit based preservative is rewarding as the stain actually penetrates the wood thickness in places so you know it is doing it's its job well.
One of the early recommendations I had from the staff at Elbec was to consider an upgrade to 34mm logs. It was excellent value I thought and I was well pleased that I made that decision. It certainly added to the overall quality.
After two winters and more rain than we could wish for everything is still perfect. Doors and windows open and close smoothly and no signs of water ingress anywhere.
An excellent product from an excellent company but please make sure you read the instructions first!
"
16th January 2014
Norman Keen said...
"Very impressed: I have just taken delivery of my fence order and i have to comment on the superb quality and speedy delivery time i have nothing but praise for this company and will have no hesitation in using them again and i would advise anyone to do the same many thanks ELBEC"
14th January 2014
Mrs Burrowes said...
"Good Service: Thank you for the safe delivery of the four fencing panels.I will strongly recommend you and the good service.Mary Burrowes"
13th January 2014
Mrs Penny said...
"Very Impressed: I was very impressed by the quality of this fencing. From ordering to delivery everything was very good. Thinking of ordering a shed in the near future
T.D. Penny.
"
13th January 2014
Mr Mattocks said...
"Very Impressed: Dear Sir/Madam, Would you please thank the driver who delivered my items this morning, I woke up to find that all my fencing including posts had been delivered sometime between midnight and 0700 am and we did not hear a thing. I cannot find fault with your service and will use you again in the future. Once again thank you for a prompt and quiet delivery. Regards Ernest Mattocks
From
Ernest Mattocks
"
17th December 2013
Trimell Howard said...
"Thank You: Firstly I would like to thank you for all your help and advice throughout our order you was most helpful and so polite and sorted all of our concerns so very quickly and is was all hassle free and your customer service was fantastic we can't thank you enough for all your help and how helpful you was and your product knowledge and finding the best solution to suit our needs was spot on it was perfect.
Secondly I would like to Pass on our thanks to the delivery Driver concerned as he placed the delivery of the shed where we had requested and he done so very tidy so I would like to thank him for his effort and how professional he was with handling and delivering our order.
"
11th December 2013
Mr michael hull said...
"Great company to deal with: needed three fence panels found this company online delivery and price very good placed order goods turned up when they said all panels in good condition well pleased would recommend
Mr Hull"
11th December 2013
Mr Phillip Metcalf said...
"Exceeded expectations: There are some not so good reviews out there - mainly re Shire customer service, so I ordered with some trepidation.
I should not have worried. The shed was delivered on time and to my door. The driver was OK and delivered to my kerbside but no more. All the pieces are light enough for 1 person to move.
The shed kit was all there to the last nail, the instructions were OK but the job looked quite intimidating. It was not!! With the help of my wife the structure was up in 2 days and the detail finished in another 2. After a coat of preservative it now looks great. Time will tell re how long lived it is.
Only complaint is that the felt nails are not long enough - they should be 8 - 10mm not the 5mm supplied. I went out and bought a pack.
Otherwise a good product supplied by efficient people and organise well be Elbec. Definately recommended.
Mr Metcalf"
11th December 2013
Mr Terry Arnold said...
"Now the proud owner of a super log cabin!: From my first enquiry to the delivery, my dealings with Elbec have been a pleasure. We were kept informed of progress regularly and delivery was prompt and on time. I must admit that it was a little daunting looking at the vast mound of timber, but taking time to sort through the various lengths and parts paid off. I would stress the importance of making slow, deliberate and steady progress during installation, especially ensuring that the first logs are perfectly square as this makes things a lot easier when it comes to the roof installation!
There were so many spare parts (luckily), as we put a window base part in at the wrong height and didn't realise until we were at the top of the first window height!! If there had not been a spare end log that we could adapt, we would have had to disassemble two thirds of the cabin to rectify the problem. Hence my advice to proceed slowly checking as you go!!
After not too long the end product is a site to behold! An excellent, sturdy, well constructed cabin which, if looked after, should provide us with years of pleasure.
One more thing, I employed a professional roofer to put an insulated asphalt roof on. It was another outlay but should profit us in the long run with greater thermal insulation. Looks good too!!
So, overall, we are overjoyed with the final result. Thanks Elbec.
Mr Arnold"
11th December 2013
Mr Raymond Turner said...
"Quality shed at a budget price: After looking at sheds at several garden centers and B&Q, I decided to look on line and came across elbec, advertising the shed I was looking for at a reasonable price. I placed the order and it was delivered on time with no problems at all. It was simple to erect and it only took a morning with a little assistance from my wife. I'm 67 years old, so you don't have to be Bob the builder to put one of these up.
Great shed, if I could have attached a picture I would have, because now it's been painted a nice green and grey it looks great, and well worth showing off.
One minor gripe. Could do with tougher glass or perspex for the windows.
Mr Turner"
10th December 2013
Avis Carter said...
"Prompt and trouble free purchase: The order arrived on time and as arranged. The panels were exactly as described and great value for money"
4th December 2013
MRS ANDREWS said...
"Excellent sevice & product at fatastic prices: Searched internet for fencing and phoned several local companies but none could beat Elbecs price. I placed an order an was suprised at the quality of the fencing for the price. I placed another order and even had an occassion to telephone them direct. They were very helful and informative. Kept upto date on th eprogress of the order and telephoned prior to deivery.
All in all an excellent service, quality product and price. Would not hesitate to recommend.
Mrs Andrews"
4th December 2013
Mrs Pauline Seed said...
"5 STAR: Good quality fencing and the price was competitive. Overall very pleased and would use this company again.
Mrs P Seed"
4th December 2013
alan roberts said...
"PLEASANT SURPRISE: IT WAS GOOD TO HAVE MY FENCING DELIVERED ON TIME AS PROMISED.
Mr A Roberts"
4th December 2013
Mr D Martin said...
"brilliant could not be happier: These fence panels are brilliant they look amazing and excellent quality with very fast delivery order them on the Saturday and they where here on the Wednesday. I could not be happier.
Mr D Martin"
4th December 2013
Miss Aicha Chapman said...
"Excellent company to deal with: Excellent to deal with.. very good prices and supoer fast delivery they even carried all my fences round the back for me and was so kind and helpful. Will be using them again once i start on the front fencing..It makes a change these days to find a company who go out of there way to be helpful and respect ..
Miss Aicha Chapman"
3rd December 2013
Mrs C Gibbs said...
"Great service nothing to much trouble a model company: Have you seen our new log cabin we got it from Elbec this company was so helpful and the product is super I would recommend you get one they look so good."
3rd December 2013
Mrs Pat Pybus said...
"Value for money: Excellent, value for money, everyone admires and remarks on it.
"
27th November 2013
Mr Kenneth Lawrence said...
"Keep up the good service: Hi there
This is the second time I have used your company. Once again I'm very pleased with your excellent service. Your office phoned me about delivery and were a delight to speak to very helpful on arranging the delivery dates. Everything arrived on the delivery dates, none of the items were damaged and of course top Quality.
I could not find the same fence panels locally. The posts are far superior quality than others that I have seen no cracks and the concrete totally cured.
Be sure I will recommend your company to anyone that requires fencing or products you sell. Keep up the good service.
Ordered Items: 1 x 08VHAM1524FPT-4P, 5ft High Closeboard Vertical Hit and Miss Fencing Pack - Pressure Treated - 4 Panels
5 x FPCON2440LW, Slotted Concrete Post (2440x105x80mm)
1 x GRGATETGLBG, 6' High Grange Tongue and Grooved Ledged and Braced Gate - Tongue and Grooved Ledged and Braced Gate
Thanks again
Regards Ken Lawrence
"
26th November 2013
Mr john wood said...
"brilliant: garage is now built . quality and finished product is excellent
all parts fitted together perfect and delivery was sooner than expected
great product and customer service from elbec and manufacturer
Mr J Wood"
26th November 2013
Mrs Pearson said...
"Highly recommend: A very easy to navigate website led to my purchase of the Elbec corner summerhouse. Communication was excellent, rfom confirmation through to delivery. I liked that I was in change of the delivery times using their booking website but I was a bit disappointed that deliveries only seemed to be available on Mondays or Fridays, I therefore had to book a day off work to receive the item. The delivery driver was very helpful despite the pouring rain and he did his best to protect the product from the rain with some plastic sheeting. Assembly of the summerhouse was fairly straight forward, we did buy some extra screws thgouh as we used more than the instructions recommended to give a bit more stability. Now it is assembled and painted in heritage sage green with cream it looks very expensive and inviting. I can't wait to get the interior finished and ready for next spring :-)
Mrs Pearson"
26th November 2013
Mr P Furnell said...
"Great quality: Excellent value and high quality finish. Went for the extra hieght, well worth the additional payment. Only down side when the shed was delivered a lot of the glass was broken and the beading was missing, having said that I contacted the company and a few days later replacements were delivered.
Excellent service, very helpful people to deal with and would buy from this company again.
Mr P Furnell"
26th November 2013
Mrs J Lamb said...
"Amazing price and very good value: After reading poor reviews I was a bit concerned about my order for a summer house. No problem, it arrived on time and the two young men installed it in a very professional manner. Really good value for money.
Mrs J Lamb"
26th November 2013
Mr Terry Jessup said...
"Even old men are capable!!: I was very pleased with the shed I purchased 8" x 6" easy to assemble and the instruction were very easy to follow, I will use your firm again and recommend you to my friends.
Many thanks,
T Jessup "
26th November 2013
Mr Keith Rayner said...
"This is a great log cabin: ordered a Solway log cabin in 44 mm wide logs at the beginning of August and was given a delivery date towards the end of the month with a time window. The cabin was delivered on the agreed day, just before 10.00 am. It was all well packaged on a pallet, but due to limited access into my drive, the lorry driver manually offloaded it onto my property.
I've been very impressed by the quality of the wood and the machining, which has made it a joy to assemble and, quite frankly, it looks great. The doors, windows and their fittings are also of good quality. This is one of my best buys and is fantastic value for money.
Keith Rayner"
26th November 2013
John Roberts said...
"Elbec staff are great and helpful: After searching on the internet I found the perfect fencing I needed, I spoke to was very helpful. I ordered the fencing and it was delivered at the time and date arranged and the driver was very helpful. I would most certainly recommend Elbec Gardening Buildings to everyone.
John Roberts"
26th November 2013
Mr stephen key said...
"you will only need to look to elbec for all your garden buildings: ordered my shed monday told it would be delivered friday and it was actully ready wednesday i was well pleased it was free delivery as well, i had originally ordered a shed from a local firm 7 miles away and was told it would take 3 weeks and cost £40 delivery and on the day it was due they phoned and said they had got the wrong one but would it do that was when i called elbec garden sheds and got a this great deal and it was £70 cheaper can't reconnmend them to highley
Stephen Key"
26th November 2013
Mrs ANNE WILDLING said...
"Thrilled !!: I purchased 12 x 8 Marlborough log cabin and because i had not seen a finished article in situ i am always dubious about purchasing such a large item...i need not have worried,from my initial ordering by telephone (always a first impression counts and it certainly did in this case) the receptionist could not have been more helpful. The wagon driver was extremely polite. I have just returned from holiday and my son and daughter erected the cabin last weekend....as my son said ' its a good bit of kit...you get what you pay for. It looks fantastic and i cannot recommend highly enough.....i only have one problem....sage green or cream paint .
Anne Wildling"
26th November 2013
Mr Graham Warren said...
"Great service well made parts.: Thank you for the shed I bought from you. It arrived when you said it would all parts were correct and it was easy to put together after following the instructions given. I need a workshop size shed 14' x 8' just a pity you don't do that size.
Graham Warren"
15th November 2013
Phil Metcalf said...
"Exactly as promised.: I was a little concerned about ordering from Shires as some websites were very critical of poor delivery and customer service. I was delighted to receive the shed on the day promised, undamaged and with every single part present. I was awed by the number of parts but the instructions were clear and logical. It has taken me 2 days to erect plus a day to treat all the wood. It now looks really good and I am delighted with it. I definately recommend this shed and Shires and Elbec. "
24th October 2013
Brimm said...
"re; delivery etc.,: 24/10/2013
Have taken delivery of order placed a few days ago.
Quality of fence panels looks good.
My thanks to your driver/delivery man who was most helpful - I would suggest, an asset to your company."
4th October 2013
Mr M Alfieri said...
"THANK YOU: Just like to say thank you for the quick resolution to a problem we had with the Log Cabin and it is now fully assembled and looks great .
Thank you
Mario Alfieri
"
1st October 2013
Walton said...
"FANTASTIC SERVICE: Fantastic service. ordered panels on Sunday afternoon, received call on Monday morning arranging delivery for Tuesday morning. Arrived this morning. Thank you."
10th September 2013
john wood said...
"very impressed: brilliant product all parts fitted together perfect quality and finish when fully assembled is nothing less than excellent.would highly recommend product and all the staff at elbec and shire for their high standards "
27th August 2013
Beryl said...
"Good quality, mostly sturdy shed: I bought this in late 2011 and put up the main structure then. It's easy to put together, and I like the attention to detail with the cover strips etc. The instructions for the main build are straightforward, although in very small print. I'm adding the cover strips etc now, though the instructions I have jump from Section E to K, and I'm left with a few bits of wood and no idea what to do with them..
The only faults are:
a) The floor is not sufficiently supported at the entrance. It goes bouncy very quickly and could do with more bearers to brace the floor on the triangular section directly by the doors. I am having to buy & fit a second floor to try and brace it as once it's up it's too late! You can't lift it to put something underneath...
b) the wood seems quite new and is still leaking sap/resin
c) possibly because it's newish wood, the wood shrinks in the first year, and you will get a few gaps, particularly in the joins between panels."
19th August 2013
Steve Heath said...
"Great value sturdy shed: The shed comprised a lot more pieces than I expected, but the instructions were relatively easy to follow, although difficult to read due to poor printing - I too requested the pdf which was much clearer. This was emailed to me very quickly - thanks customer service department! I managed to paint all the panels and strips that would be exposed, before assembling - this meant it was fully weatherproof once erected. Also, painting the window frames and beading before fitting the glass meant no masking needed to keep the glass free of paint. I used 40mm screws instead of the nails in the floor and wall-strips - much better, especially with the springy wall strips. Only negative point - the 0.8mm roofing nails were OK on single thickness felt, but would not stay in on the areas where 2 strips of felt overlap - I got some 13mm felt nails from screwfix and they did the job! Overall, I'm delighted with my purchase."
7th August 2013
John Sayers said...
"excellent service: good quality fence panels well constructed using good materials would recomend to anyone thinking of renewing their fence.Delivered on time and driver most helpful."
5th August 2013
Don & Anne Stewart said...
"Good quality: This is a good quality product but it is not as easy to assemble as is suggested. The instructions say that only a screwdriver is requied but as there are no pre-drilled holes a drill is essential, otherwise I suspect the wood will split. Pre-drilled holes would make it so much easier."
26th July 2013
Alan Hankinson said...
"Fabulous service: Price, Quality, Communication and delivery are second to none. Much better than local suppliers."
17th July 2013
Mr A West said...
"THANK YOU: Dear Deana
Thankyou for your email but because I required the fixing quickly to complete my fencing I managed to source them from another supplier.
I was however greatful for your efforts and will use your company in the future when doing other projects
Thankyou
"
9th July 2013
MR MICHAEL JONES said...
"EXCELLENT: Hi,
Just a line to say thank you for the excellent service i received ref the above order,communication was excellent,delivery was as stated by a pleasant helpfull driver,price was good and i am very pleased with the panels.I will definately recomend you and use you for future requirments.
Mr M H Jones.
"
9th July 2013
Mrs Cheryl Storey said...
"pleased with product and quality: Hi
I would just like to let you know i am very pleased with my purchase and the quality of the fence panels are excellent thankyou"
5th July 2013
Gary Wainwright said...
"A1 service well done: A1 service well done regards Gary wainwright "
5th July 2013
Susan Flint said...
"thankyou for your excellent service: thankyou for your excellent service,we are delighted with our purchase from you ,it looks great in the garden we are well pleased,will tell everyone about your company.
From
mrs flint
"
2nd July 2013
Claire Gillespie said...
"Excellent Product and Service - Nightmare to Build: Just built our elite compact greenhouse and I am really pleased with the service from Elbec and the final product. However it took us days to build as the instructions are horrendous and lend themselves to mistakes being made (things being built in the wrong order etc). I wouldn't let this put you off as it is by far one of the nicest compact greenhouses I have seen. I would definitely recommend spending money on the toughened safety glass which makes the build feel a bit easier and 'safer'. It also helped us as out cat ran head first into the glass less than 24hrs after it was erected.
Cheers,
Claire "
27th June 2013
Stephen J Butler said...
"Easy to assemble, no major problems, came with two extra toughened float glass window panes, in case of any breakages doing construction, unlike those cheaper plastic ones that come with other company's sheds/summer houses, also extra wooden quadrant pieces to hold panes in, nice thoughtful touch in both cases! Finished product admired by all who thought that it cost me £1000+. Struggled to find fault with it!! Thanks a great deal!"
21st June 2013
mrs russon said...
"best customer care: dear customer service. Just a quick email to say THANK YOU I have now got the doors and they been put up.it looks very nice. You have been the best customer service people I have had contact with. You arranged replacement doors, and also kept me informed of the progress with the makers. If there was problem you chased it up immediately. I do not know what I would have done without your help.so THANK YOU AGAIN. m russon"
16th June 2013
MR DAVID KIRK said...
"THANK YOU: D Kirk I would like to thank you for your great service,thanks to all your team for everything really first class."
10th June 2013
irene vance said...
"TOP QUALITY CRAFTSMANSHIP: WE ORDERED THIS 12 X 8 LOG CABIN AS IT LOOKED SOLID AND GREAT VALUE FOR MONEY JUST WHAT WE WERE LOOKING FOR TO USE AS AN EXTRA ROOM WITHOUT PAYING A FORTUNE FOR AN EXTENSION. THE STANDARD 28MM THICKNESS OF THE WALLS ARE VERY SUBSTANTIAL AND WE WERE NOT DISAPPOINTED. HIGHLY RECOMMEND THIS PRODUCT YOU WON'T BE DISAPPOINTED. ive e mailed photos to elbec hopefully available for viewing! :)"
3rd June 2013
Mrs Margaret Porte said...
"thank you: Hi Sarah
First of all may I say how pleased I am with both the products and your service, I am really delighted and I thank you very much.
Can I ask you to arrange for replacement plastic tops for the "Universal Metal Posts", 4 of them are quite badly cracked and my builder has asked
me to email you for replacements.
Thank you again for a first class service.
Regards
Margaret Porte
"
3rd June 2013
Mrs veronica wright said...
"RETURNING CUSTOMER: Hi all, just a quick message to once again thank you for your customer service. As a returning customer, this time ordering for my youngest son who has been delighted with his delivery. I have to pass on his greatfull thanks to the delivery person who helped unload and place in a safe area. X"
29th May 2013
daniel o neill said...
"2 pains of glass broken: the shed is first class,it looks good on paper its better in real life great buy.if possible could you replace the 2 pains of glass p.s. love the shed*****"
27th May 2013
Mrs Plant said...
"Exellent value for money and excellent servce. Highly recommended.: I ordered on Saturday 18th May. I received a telephone call on Monday 20th May to arrange delivery Tuesday 21st May and this was received as agreed. Fantastic service.
We erected the summerhouse yesterday, although the instuctions were vague in places it still only took an afternoon to complete. It is now fully painted and has added an excellent and what we know will be a well used feature in the garden."
24th May 2013
Mr Morris Woodberry said...
"THANK YOU: It's my first opportunity to thank you for a very good delivery service which was on time and the off loading was done very effectively . The driver was a very helpful and amble person and got on with my 91 year old mother very well. The two of us quickly placed all the panels and posts + bits in her back garden ready for assembling next Thursday. The quality of timber looks perfect to me and my mother...... Morris Woodberry"
21st May 2013
Mrs O'Brien said...
"Thank You: I just wanted to say thank you for the excellent service I received. I am very pleased with my order."
19th May 2013
Mr Scott said...
"8 x 10 Sheriff overlap shed: Excellent service from ordering to delivery and a very good product for the price. Would definately reccommend"
17th May 2013
Mrs Pamela Mitchell said...
"fencing panels: Dear ELBEC.
JUST TO SAY THANK YOU FOR YOUR QUICK AND EFFICIENT DELIVERY OF WAVENY EDGE 4FT FENCE PANELS. ONLY ORDERED TWO DAYS AGO AND DELIVERED THIS MORNING. THANK YOU
MRS MITCHELL
"
14th May 2013
Marje Pritchard said...
"fencing: The delivery came earlier than stated, which was ideal as I had to go to work.
The delivery driver was very helpful and pleasant.
No problem with the fencing good quality and very good value, will definitely use Elbec again. Thankyou"
12th May 2013
Maureen Cooke said...
"Excellant: So pleased with my purchase, beautifully constructed fencing not flimsy like all the others,this is built to last.
Very professional company, ordered on Wednesday, delivered the Friday morning.
You won't get better than that, very nice delivery gentleman who did bring into the drive way for us.
We have had it fitted today and it has made all the differance to our garden it really does look good. A very pleased customer who highly reccomends this company.
thank you so much."
10th May 2013
Mr John Burns said...
"plesed with panels: Hi Guys,
Thank you for the safe delivery of my order in full. Unfortunately, our door-bell decided to have a day off, so your delivery team were unable to draw our attention to the delivery. However, they used their brains and stacked the fence neatly and safely. I was pleased with the substantial character of the fencing and so hopefully, it will withstand the gales that damaged the existing fence which was of poorer quality, I suspect.
John B Burns"
9th May 2013
Mrs Brenda Perry said...
"very pleased: Just thought I would let you know that our fencing was delivered today.......and we are very pleased
with it and with your service.
Would recommend you to friends and family.
Thanks again"
8th May 2013
Ed said...
"Good: Bought this shed as the old shed was getting too small, it was easy to put together.
The wood isn't of the highest quality, but it does the job! for the price you cannot go wrong.
Delivery was very quick and delivery guys very helpful with putting the item into storage.
Thanks for a quick service."
8th May 2013
phil said...
"excelent: quick delivery, delivery was on a bank holiday driver phoned twice to keep me informed when he was due and when he arrived helped to take the fence to where i wanted it.
the product was well made only had one loose picket out of all the fencing which i kept till last due to me having to cut it so no problem there.
also had post spikes deliverd good quality ones with 2 bolts so u can make adjustments"
7th May 2013
Mrs susan prendergast said...
"pleased with order: To Customer Care,
We purchased a summerhouse from your company last week and i just wanted to send a message to say how pleased we are with the ordering, price, delivery and the summerhouse. The quality is great and it went up with no problems. Thank you for good service.
From
s prendergast"
17th April 2013
Mr Porteos said...
"good work guys: Review of log cabin. Ordered a 12ft x 12ft shire Marlborough log cabin after doing a lot of research on the Internet , I also had a garden shed from Elbec 8 years ago and was pleased with the product. The ordering process was simple , the delivery came on the named day , the driver was brilliant , polite and with his hi-ab put the cabin pallet exactly where instructed , he also offered some usefull tips on assembly ! The cabin came shrunk wrapped on a pallet protesting it from the wet weather . The cabin base was concrete . Myself and two friends stared at 8am and by 5 pm the cabin was up , roof on but not felted , the floor was down the windows were in altough not glaze , assembly was straight forward , it's worth studying instructions prior to starting work though . All logs are coded for easy assembly , there are also spare logs , floor boards and roof board in case any are damaged ! As none of the wood was damaged there was enough spare logs to make a pergola next to the cabin , Bonus eh ! Finishing the cabin ie felting glazing wood preserving and electrics took me another two days on my own ! The result is fantastic , a play room for my beloved grand daughter and she loves it ! In my experience I would certainly recommend both Elbec and shire cabins , good work guys !"
16th April 2013
Mrs dawn smit said...
"RECENT ORDER OF FENCE PANELS: Good Afternoon,
We would like to express our thanks for your super fast delivery of our fence panels. Four have already gone up, and they are fantastic, not only to look at but the sheer quality of your product.
When we received the fencing tool we thought we had paid money for something that looks so strange. it was only when we used it that it really came into its own.
We will be ordering 5 more panels from yourselves for our other side of our garden, as they look so good.
this hopefully will be completed by the summer, (we have to save our pennies!)
thank you again, and we will be recommending you to our friends and family
many thanks
Dawn and Michael Smith"
10th April 2013
Mr J Grainger said...
"Many thanks: Many thanks for all your help sorting my fencing out and also for so diligently chasing the return and refund of those items I did not wish to keep. I have now recieved the refund and also been reimbursed for the postage for return of the panel clips. You have been most helpfull throughout. Thanks again,
Best wishes
Jeff Grainger.
"
8th April 2013
Jill Rickson said...
"Great Value: From ordering this to delivery was very easy. I requested the driver call me 30 minutes before delivery, which he did.
I was a bit hesitant about the B Grade, but there are just a couple of little dents and scratches, which hardly show.
Once the shed was assembled (that's another story) it is rigid and strong. I hope the 10 year warranty against rust is valid as we live a stones throw from the sea, which rusts everything.
The only reason I did not give it 5 stars is the assembly! It took my husband and his friend, who are both very competent DIY enthusiastics 7 hours to assemble!
Well worth the money (once it's assembled!!)"
I was a bit hesitant about the B Grade, but there are just a couple of little dents and scratches, which hardly show.
Once the shed was assembled (that's another story) it is rigid and strong. I hope the 10 year warranty against rust is valid as we live a stones throw from the sea, which rusts everything.
The only reason I did not give it 5 stars is the assembly! It took my husband and his friend, who are both very competent DIY enthusiastics 7 hours to assemble!
Well worth the money (once it's assembled!!)"
6th April 2013
Gordon Turner said...
"Fence panels: Easy to order on-line, delivered when they said they would, looks great, better quality than Wickes or B&Q All this AND cheaper than anywhere else. Will definately get my business again"
28th March 2013
Mr greg woolliscroft said...
"thank you: Hello,
Just wanted to say thank you for dealing with my concern regarding Grange delivery and my item not being delivered and lack of contact.
I was telephoned this morning by Grange who were very appologetic and I also appreciated you telephoning me to appologise.....The item arrived this afternoon, the driver was professional, polite and efficient, so all's well that ends well. The garden arbour I ordered looks like it will be quality product so I am now very happy. Thank you again for the telephone calls and I would not hesitate to recommend you to anyone in the future,
Regards,
G Woolliscroft"
21st March 2013
Alan Hampson said...
"Great quality. Great price.: I went for the Shire Solway 2.99mx 2.99m with 44mm boards. high quality easy assembly. Fitted together perfectly with lots of spare parts (wall, floor and roof boards and screws and nails). Very sturdy walls, roof and floor boords. Instructions sketchy but Elbec keen to help on phone. Delivery flawless and on time. A lot cheaper than log cabins with 28mm boards."
11th March 2013
ELAINE READMAN said...
"THANK YOU: We received the replacement hinge.
Thank you for your rapid and efficient response.
Excellent service - much appreciated.
E Readman"
9th March 2013
Guy Morgan said...
"Excellent customer service: Thank you for the refund on the unused clips from my fencing order.
I'm very pleased with the finished fence and also appreciate the excellent customer service.
Kind regards
--
Guy Morgan"
7th March 2013
John moat said...
"8 4ft fence panels: Well pleased with service from Elbec,delivered within the 5days as promised,Driver very polite,and a pleasure to deal with,helped to put panels in my garage after my operation. Great company to deal with. Thank you John"
5th March 2013
susan smith said...
"FENCE PANELS: THANK YOU.Great service,good panels.and a big thank you to the 2 guys that dropped panels off not only quick but took them down driveway and set down on decking ready to slot in.MRS S SMITH./FEB 2013."
4th March 2013
steve philp said...
"value for money: delivery was a bit earlier than the time given but they were very helpful with our difficult access.product far exceeded what l expected for the money and is very sturdy ,looks brilliant.definitely try and treat the floor and roof panels before erection,follow the instructions precisely and it goes up fine."
22nd February 2013
Luke Davison said...
"Very happy: Took delivery of 10 5 foot vertical curved feather edge fence panels off you Thursday. We are very happy with the quality at that price and the driver who delivered them. And his phone call 20 minutes before delivery. Thank you very much."
8th February 2013
Mrs M Beeston said...
"Great Service: We just wanted to say what great service we received from you. We have purchased a pent shed and summere house...... our garden is looking great!
"
1st February 2013
Mr K Fairer said...
"Very Pleased: I have received my shed i have checked it and i am very pleased with it, thank you.
Kev...
"
27th November 2012
Mark Lynch said...
"Great Cabin: Just finished putting my 10' x 8' shire up. All has gone well. Good customer service, helpful delivery man, east enough to construct and looks the business. Went for the 34mm upgrade, which I think is worth it. Value wise, I think it is pretty good, not cheap, but you get what you pay for.
PROS : Very good service, really nice windows and doors, good quality locks and fittings, nice draught seal system, enjoyable to construct
CONS : putting the preserver on and painting it takes ages, some of the wood is a bit rough at the ends, although nothing a bit of sanding can't put right.
All in all appositive experience - would I recommend, YES - well done Elbec."
20th November 2012
Mrs Valerie Daley said...
"THANK YOU FOR EXCELLENT SERVICE AND PRODUCT: Hello
Just a short e-mail to let you know our log cabin arrived , on the 1st November as promised , we had a few lengths of timber that were damaged but we have had replacements sent from Elbec , i just wanted to thank you for your excellent service and products, I would highly recomend you to anybody wanting a log cabin,please find attached photo of the finished cabin.
Kind regards
Mr & Mrs Daley"
9th November 2012
Mr Barry Middleton said...
"HELPFUL DRIVER: Hello,
I would like to offer my thanks to the delivery driver who delivered our new summer house this morning
he was very polite and helpful.
Many thanks
Barry Middleton"
30th October 2012
Mr Peter Malcolm said...
"LOOKS TERRIFIC: To Customer Care,
Just wanted to thank you for the help during the delivery of my log cabin. We foound that one of the logs had been damaged (tongues had been broken off) and the delivery driver called your offices before he left. I then had a call from CS who asked me to check the rest and get back if there was a problem. In the event we discovered you had included spare logs which resolved any problems we had. My commendation goes to both the delivery Driver and the Customer Services for their swift responses and supportive actions. The cabin is now built (although it took a team of 3 people 3 days in all) and it looks terrific and is just as advertised. Thank you again. Peter Malcolm"
24th October 2012
Mrs Lesley Abbott said...
"happy customer: To Customer Care,
I just want to say,after placing my order,the telephone message i recieved was quick in return, to say that my shed would be with me within 2 day's after phone call,so quick,and the van driver was a really nice guy,he delivered the shed early morning wich was great,all in all great customer service,well done,and THANK YOU.
From
Lesley Abbott"
15th October 2012
Mrs Barbara White said...
"PRAISE FOR THE DRIVER: To Customer Care,
I just wanted to let you know that the driver that delivered my fencing was a very nice chap he phoned me after he had delivered and said the was a man hanging around asking for a cigerate and to lock my gate ,as it happens the man is known to the court ,but I just wanted to let you know how good he was to be concerned ,not many would be bothered these days . Regards Mrs B White"
12th October 2012
Mrs Mary Randles said...
"GREAT SERVICE: To Customer Care,
Hi - just wanted to say thankyou for the great service and quick delivery of my garden railings. I will certainly use your company again - there are some other things I will need soon!
From
Mary Randles"
12th October 2012
Mr JOHN DENNET said...
"VERY PLEASED: Hi Taken delivery of my shed this morning I would like to say how very pleased I am with my purchase I could not fault the way my order has been handled the delivery the whole experience absolutely first class if I or any other person I know is looking for a shed I will most certainly recommend your company once again many thanks J.Dennett"
1st October 2012
Mr Peter Sullivan said...
"EXCCELLENT CUSTOMER SERVICE: To Customer Care,
Hi, my panels were on Wednesday while I was away at work, one of them was damaged, which the driver picked up on. I was very pleased to hear from my fiancée that you delivered a replacement panel without me having to ring up. Excellent customer service will be recommending you in the future. Arrived home today very happy with quality of panels to.
From
Peter Sullivan"
28th September 2012
mr david stevenson said...
"WOULD RECOMMEND YOUR COMPANY: Hi,
Since your call, I received a call from the manufacturer and they sent out another hinge. I have now received this hinge.
Many thanks for your help handling this, I will surely recommend your company.
Kind regards,
David"
21st September 2012
MR S BOOTH said...
"HIGHLY DELIGHTED: To Customer Care,
Hi, Had my shed delivered as arranged on 11th September, It is now erected and i am highly delighted with the quality of the shed the ease of assembly and the great customer service. I would recommend your products/website. Thankyou
From
steven booth"
19th September 2012
daniel chapman said...
"good service: very pleased with fencing good quality highly recommended great sales person on phone will recommend to friends and family thanks for a great service will buy from you again"
16th September 2012
jenny higby said...
"quick sevice and informed what time delivery but: dissapointed by delivery team as they dropped it at the top of drive and when asked if they could bring round to garden the reply was 'too heavy' also left no instructions.
Phoned you where sevice was excellent and had them by email in 10 minutes .
took 6 hours to assemble as print so small and very basic.
Very pleased with finished product .will definately order from elbec again as prices excellent compared to other companys.
Will recommend to freinds thankyou.
"
10th September 2012
Mrs Sandra Dutton said...
"HAPPY WITH SUMMERHOUSE AND THE PRICE: To Customer Care,
Shed arrived at stated time. All in good order. Son and husband erected it relatively easily although they decided to put a few brackets where screws were indicated. We have now painted inside and outside and we are very happy with both the summerhouse and the price we paid. Thank you.
From
S Dutton"
6th September 2012
JOANNE LOCKLEY said...
"4TH SHED BOUGHT FROM ELBEC.: THANK YOU FOR MY NEW GARDEN SHED.
I OWN AND RUN HUTCHES SMALL ANIMAL BOARDING & RESCUE IN PERTHSHIRE SCOTLAND.
I HAVE RETURNED TO YOU 4 TIMES NOW DUE TO FANTASTIC SERVICE AND FANTASTIC QUALITY.
I WOULD ALSO LIKE TO SPEAK VERY HIGHLY OF THE DELIVERY STAFF ON EACH OCCASION.
THANKS AGAIN."
I HAVE RETURNED TO YOU 4 TIMES NOW DUE TO FANTASTIC SERVICE AND FANTASTIC QUALITY.
I WOULD ALSO LIKE TO SPEAK VERY HIGHLY OF THE DELIVERY STAFF ON EACH OCCASION.
THANKS AGAIN."
2nd August 2012
Pete Jebb said...
"Love it: Bought our arbour back in March & have used it ever since. We like it very much & even our neighbours comment how nice it is & looks as if its always been there. The garden would not look the same without it.
Pete Jebb"
25th July 2012
Frank Meheux said...
"Excellent: Very easy to order, very profesional,Very fast delivery with very helpfull and friendly delivery driver. Excellent fencing at a great price. Would not hesitate to use again. Thank you."
24th July 2012
Richard & Pauline said...
"Almost 5 stars: Firstly a great price and service so big thanks to all involved. The building itself is of very good quality and straightforward to assemble. For personal choice I do not use supplied nails but substitute with screws.The hinges are adequate. Just. Some extra bracing on the doors would improve rigidity. I would be happy to pay a little extra for these few improvements. All in all a good building that I am happy to recommend, along with elbec and the staff at Shire."
24th July 2012
Mr Ricci Walker said...
"FANTASTIC PANELS AND SERVICE: Greetings Graham,
Re the order for 27 panels 'grange elite st meloir trellis" the replacement panel arrived to day, many thanks for the replacement.
The panels look fantastic and the service from you was perfect, given the opportunity I will sing the parses of your services.
Many thanks
Ricci Walker"
21st July 2012
neil o neill said...
"very happy: very happy with my order would order from them again fast and prompt delivery thank you ,neil"
20th July 2012
george habershon said...
"very impressed: shed looked hard to erect but was straight forward once my son started.it looks really good.I had one problem floor was damaged but new floor sent straight out ,i would recommend product and the firm,really pleased with my purchase"
17th July 2012
M. Woodhouse said...
"very impressed with elbec efficiency: Elbec were very efficient and helpful from placing order to delivery would recommend to everyone, shed very good value for money with plenty of room inside the only tiny faults were hasp and bolts could be of better quality it would be worth paying a little more for this and instructions could be on a slightly larger scale. Please pass on a big thankyou to the delivery guys they were fantastic very helpful and polite and on time very impressed"
16th July 2012
Mrs ELAINE MCDOUGALL said...
"EXCELLENT SERVICE AND QUALITY: To Customer Care,
Good afternoon, I would just like to say thankyou for the excellent customer service I received with my order.I would also like to say how pleased I am with the excellent quality of the Grange supafence. I would have no hesitation in recommending your company.Thankyou once again. Kind Regards Mrs E McDougall"
4th July 2012
David Petrie said...
"Great value: received my shed on 18th June 2012 as promised great value for the money easy to build me and my Dad threw it up in no time would recommend to any future buyers"
29th June 2012
Mr Clive Wilson said...
"GOOD SERVICE: Thank you for the safe delivery of our 5 fence panels yesterday as promised, and for your good service.
Clive Wilson"
26th June 2012
Mrs Eileen MacKenzie said...
"THANK YOU: Just to say received 10 panels today Saturday 23 June and would like to thank you for the efficient way the order has been dealt with even with the couple of damaged panels on the last order but this was rectified within days.
We have passed your company name on to many of our friends and wish you all the success for the future, you put companies like B & Q etc to shame. The fence is looking great
Regards
Eileen MacKenzie
"
22nd June 2012
Mr R Lyon said...
"THANK YOU: To Sales,
Thank you so much for your service,product quality and interpersonal contact from order acceptance,processing and prompt delivery. A credit to your organisation.
From
Robin Lyon"
18th June 2012
TOM MADDERN said...
"good product: was delivered today and we are so very pleased with the product. Could I also ask you to convey my thanks to the delivery driver who was incredibly helpful having to lift the product himself ."
11th June 2012
Mr Ian Morris said...
"THANK YOU FOR EXCELLENT SERVICE: Just to say thanks very much for an excellent service. Really pleased with the shed, and the quality of the service and the build. Quick, efficient and exactly as requested. Thank you.
Ian & Mandy Morris"
11th June 2012
Mrs sue white said...
"THANKS: Dear Elbec,
My parents were so pleased with the fence you delivered and I was so impressed with the quality.
I am rather used to being disappointed so thanks a lot, I will be recommending you!
S White"
5th June 2012
Mrs Julie Reeve said...
"Excellent quality and service: Received 10 6 ft x waney lap fence panels yesterday. Delighted with the service and the fence panels are of a far better quality than i expected for the price i paid. Already recommended you to family, friends and neighbours."
1st June 2012
Nick Hoskinson said...
"First impression Excellent.: Your site seems much the best to me. Will be making and order shortly."
31st May 2012
Eileen Withrington said...
"Very pleased with the item and the service: Just to say that really - we service we received from Elbec was exemplary. Our summer house was delivered promptly on the date arranged, and a faulty lock was replaced without any fuss. We are very pleased with the summer house (10x8 version) which looks attractive and has plenty of space for sitting and for our garden furniture. Thanks for a great result."
21st May 2012
bill said...
"fantastic shed: great shed .loads of room. easy to put .did it all on my own.it would be alot easier with two people.driver was a great guy and helped with stacking the bits .one bit of advice i would give is to take an hour or so to mark up all the pieces prior to building as alot of bits are of simalar size and it will pay in the long run it took me two days to erect but mostly because of bad weather .all in all a great shed and would buy again . many thanks
Bill"
20th May 2012
Human said...
"Speedy service, nice quality product, but ...: We found this lovely seat via Google Search Engine which took us to the Elbec website. This is the best price we've seen this product. However, we ordered it earlier than we needed it back in March because the website said that the offer was ending 16th March. We feel we were mislead by that as the seat has remained at the lower sale price ever since (some two month's later!!!). So we've had to store the seat until this weekend when we were ready to build it.
The seat is good quality and sturdy. The instructions look very simple we worked out what needed to be fitted where. There seems to be four bolts now supplied instead of 8 screws for the seat, which makes for a stronger fitting, however they are not mentioned in the instructions. We met our first problem with the double notched trellis as we it doesn't say which way round it should be fitted. We tried calling the Technical Helpline provided on the fitting instructions, to find that this is no longer in service. We pondered over this for a further 45 minutes before working out which way round it went. It took us most of the day to erect, put into place and level. We then discovered that one of the trellis ends we'd put the wrong way round, (ie., from a matching perspective with the other pieces of trellis, so the slats at the same way - horizontals inside), would have been better if the instructions advised which way round to fit trellis. It was fairly easy swap it round even though it was built. It probably could have stayed as it was, but we perfectionists and want it to look right!
In summary, a nice piece of garden furniture, service excellent, misleading offer re price, requires better instructions, might be useful to have a video clip on website of how to build."
18th May 2012
Mrs Tidy said...
"EXCELLENT SERVICE: To Customer Care,
We have today had our Shire Hampton summerhouse delivered and assembled.I would like to say we are really pleased with it and would like to thank you for an excellent service.
We were very impressed with the fitters,who were very polite,and did a wonderful job.
Once again thank you.
From
j Tidy"
18th May 2012
Mrs gwendoline damerum said...
"EXCELLENT SERVICE THANKS !: Hello to you lovely folk at Elbec.
Just a few lines to let you know how very happy were are with the excellent service we have received from Elbec. The fencing is of superior quality. I was pleasantly surprised as I thought the price may reflect on the quality of the goods, oh! no it didn't., and as for the gentleman that delivered the panels - well I cant speak highly enough of him, he was extremely polite and kind, he even helped my husband carry the panels to the side of the house, a wonderful man to represent your company.
We are no longer spring chickens and in our life time have bought and had delivered to our home many fence panels, sheds, decking etc etc, and I must say Elbec are "Simply the Best".
Service, quality and delivery just perfect.
I will be recommending you to my family and friends.
Thank you so much, I am so delighted with everything..
Kindest Regards
from a very happy Gwendoline x"
18th May 2012
Mr Jim Rowe said...
"THANK YOU TEAM: Dear Marilyn,
Thank you tor your quick reply.
As a customer I would like to convey my thanks to your team making our purchase and any arising problems as painless as possible.
I will if the need arises promote your sheds and herald Elbec's Customer Service.
Many thanks.
Jim Rowe"
17th May 2012
MrsSharrat said...
"very impressed: Hello there,
Just wanted to say thank you very much. Your staff were very helpful when I rang on monday of this week to place an order for fence panels. To my amazement, you have such a quick and efficient service that my panels were delivered today. I also have to say that the gentleman who delivered the panels was also very polite and helpful.
I am very impressed with such good service and would certainly recommend your company to anyone.
Regards
S A Sharratt (Mrs)"
17th May 2012
Mrs veronica wright said...
"superb quality: Our sons garden fence panels and posts arrived as advised and erected shortly after that, many thanks, superb quality. Please pass on our thanks to all the team, we will be purchasing our own new panels shortly"
15th May 2012
Mr john bennett said...
"EXCELLENT WORKMANSHIP: To Customer Care,
I recently purchased a Shire Bourne log cabin kit through you and have successfully finished its installation in my garden at home. I wanted to thank you, and ask that you forward my comments to Shire the manufacturers as well, on the quality of the whole kit. I mean quality in terms of materials, accuracy of manufacture and also, and not least significantly, the generosity shown in the contents of the kit. Contents included 2 spare of most timber components presumably in case of mistakes, and ample supplies of nails, screws and other fixings. The left over timber has been sufficient for me to install a decent amount of internal shelving and storage as well. Overall, I think I paid a very fair price for what was included. So my thanks indeed. If you do ever happen to need to show a prospective customer an installed cabin, we would be only too pleased to oblige. Please e-mail or phone beforehand to arrange. Many regards, John
From
mr j l bennett"
14th May 2012
MR DAVID SHORT said...
"EXCELLENT SERVICE QUALITY PRODUCT: To Customer Care,
delivered today as told,excellent service and good quality,will use again,have already reccomended to friend who needs panels
From
d short"
13th May 2012
Steve said...
"3ft Closeboard fencing: I was a bit hesitant about ordering fencing without actually seeing it but decided to take the plunge and have not regretted it, I had to cut one panel to a smaller size and was advised over the phone how to do it and also when the panels were delivered the driver also advised on this as well, the driver was polite and carried the panels to my garage. I am needing more fence now for my back garden and I will definitely be ordering from Elbec.
Only 4 stars because one of the panels was a lighter shade than the rest of them."
4th May 2012
Mrs Hazel Jorden said...
"THANK YOU FOR YOUR HELP: Thank you so much for this email. I do appreciate very much how helpful you have been over this matter. You generosity in leaving the 4ft panel with me gives me the opportunity to use elsewhere in my garden. So thank you very much.
Your service has been excellent and I would recommend using you.
Hazel Jordan"
26th April 2012
Mr Neil Berry said...
"thank you: Hi Rachel,
Just a quick note thanking you for your help and to advise the shed was installed satisfactorily on Monday 23.
Regards
Neil Berry"
26th April 2012
Miss Marlies Fuchs said...
"VERY IMPRESSED: Hello
I have just received my order and was very impressed with the level of service that I have received. Not only was in well within the 10
days delivery date but I was contacted by telephone a day prior to say when the it was due so that someone could take delivery.
As I was at work my Mum waited and was kept informed of the due time an hour prior, when he came she said he was lovely (my Mum asked that I mention in my letter).
All in all thank you so much, if I have got my measurements wrong I will be back sooner than you think. I will of course recommend you to family and friends.
Yours sincerely
Marlies"
26th April 2012
Mr GRAHAM NEILSON said...
"exceptional service: To Customer Care,
Good afternoon,
Would just like to say a huge thank you to Elbec for a fantastic service. The fencing which was ordered at the weekend was delivered today and we are so very pleased with the product.
Could I also ask you to convey my thanks to the delivery driver who was incredibly helpful having to lift the product himself due to the fact that my husband was incapacitated due to recent surgery and unable to assist! The delivery was made at the time given and we were notified in advance of that time by a courtesy telephone call.
Well done Elbec for outstanding service, we'll definitely be using your company again and would have no hesitation whatsoever in recommending you to our friends.
Kind regards,
Pauline Neilson"
25th April 2012
Mr david jones said...
"HAPPY CUSTOMER: Just had my 13x7 jersy shed arrive. Thanks guys, good service, very happy customer. -David-"
24th April 2012
Mrs sylvia wilson said...
"GREAT SERVICE: I would like to thank your company for the great service,delivering our order and replaceing the damaged fence.Regards S.M.Wilson"
23rd April 2012
Mark Davies said...
"Fantastic.: Easy transaction, Delivered on the day arranged by very helpful driver. Good quality fence panels and posts were all straight and in excellent condition. Thanks for making the job easier."
20th April 2012
Mrs Sue Jowett said...
"Excellent Service: Delivery service was excellent. Our shed was ordered on Saturday and delivered on Wednesday. The delivery driver was very polite and helpful. We thoroughly recommend this company to anyone looking for a new shed.
Mr & Mrs Jowett, Basingstoke"
16th April 2012
Simon said...
"Good product shame about the roof: This is a really nice looking arbour seat and the materials are substantial.
You will need to drill pilot holes in the timber to assemble the arbour. It is a 2 man job to manoeuvre the 2 sides together and also to put the roof structure on. Unless you are Geoff Capes, don't try lifting the roof on your own.
My advice is to spend a couple of days treating the individual parts with a goood quality wood preserver before assembly.
One word of caution though, the image used for advertising shows the roof panels cut in to the roof bearers, don't be fooled - in reality they are cut square, so you WILL have gaps that need a bead of sealant run into them. I am going to bed some wooden beading in the gaps in mine and paint to match the roof.
Overall a very good product."
16th April 2012
Eric Rayment said...
"First Class Cabin and excellent value.: Simple and fairly quick to erect with help from partner, once the drawings had been studied. The drawings could have been clearer and some of the dimensions and descriptions are a tad ambiguous. However, the finished cabin looks very attractive now painted in 'old English green' with cream door and window. I am very pleased with my purchase and Elbec."
6th April 2012
H Mason said...
" excellant arbour: excellant product,easy to erect,speedy delivery.great price.many thanks"
3rd April 2012
Mr Gary Mason said...
"GREAT SERVICE: Many thanks for the information.
Great service!
Kind regards.
Gary Mason"
3rd April 2012
Mr victor bucknell said...
"THANK YOU FOR SUCH GREAT SERVICE: Dear Marilyn,
I was amazed to receive a complete replacement trellis panel today. I only needed 2 short lathes so was somewhat taken aback.
Thank you for such great service. I would certainly recommend you company to anyone in the future.
Kind regards
Vic Bucknell"
31st March 2012
Mr PAUL HOWARD said...
"EXCELLENT SERVICE START TO FINISH: Hi Elbec Team,
Just to let you know the fence panels are fabulous and thank you for your excellent end to end customer service.
I will definitley recommend you to my friends and family.
Kind regards
Paul Howard."
27th March 2012
Mr George Massey said...
"IMPRESSED WITH SERVICE: Dear Marilyn
I am most impressed with the service received from Elbec and felt that I had to write to congratulate your company on the excellent customer care received. My order was dealt with very quickly and the goods received within 4 working days, and the complaint I had regarding the damaged panel was dealt with promptly and the replacement was received today.
Such excellent service, thank you very much
Regards
Mrs L Massey"
26th March 2012
MR JOHN MERSH said...
"PROMPTNESS AND QUALITY: Our recent order of Fencing materials are fine,with excellent promptness and documentation by yourselves.
I must place on record our appreciation of your delivery driver "Laurie", a more helpful and good humoured chap would be hard to find. Look forward to completing the garden project with you in the near future. Many Thanks,
J Mersh"
25th March 2012
Ian Sinicki said...
"Shire Rutland 10' x 8': Bag a Bargain this Log Cabin is by far the best price on the Market
It was a pleasure to build, it took us a day. It came with extra logs that we were able to make several shelves with. All in all a definite 5 Star product, only snipe was the window frame that we had to build up that took a little extra time.
If your looking you don't need to look any more *****"
5th March 2012
MRS SUSAN HARRIS said...
"FANTASTIC!: Fantastic! Great to find a company that have the communication skills and the efficiency that gives customer satisfaction. You definately do what is says on your website. My summer house was delivered exactly when you said it would and the instructions for assembly were easy to follow, all parts were there and we are already enjoying our new addition after half a day to build. The driver was friendly and telephoned half an hour before delivery as promised. I have already recommended your company to two other interested parties. Many thanks for a great product and a fantastic service. Mrs Harris - Shrewsbury - Shropshire"
19th December 2011
george said...
"7x5 summerhouse: quick delivery,good summerhouse good serivice no problems at all"
15th December 2011
k .MacKintosh said...
"very pleased: good value quality shed. small problem with roofing felt which was speedily rectified without quibble by friendly efficient staff"
28th November 2011
Mr Dennis Smith said...
"GOOD PRODUCT AND DELIVERY: Dear Sirs/Madams
My delivery of 8 fence panels arrived safely on the 24 Nov 2011 as promised.
They look very well constructed.
Your delivery people were most polite and helpful.
Thank you again
D W Smith"
25th November 2011
james fairhurst said...
"made the garden look better: When it came, everything was with it. Easy to assemble.and erect.
I painted it mahogany, to suit the garden.it is now ready .
with 2 roses waiting for next year. I must say ,it looks great
I am well satisfied.
jimbo."
jimbo."
25th November 2011
Mr Robin LeClercq said...
"EXTREMELY HAPPY WITH PACKAGE: Dear Dawn,
I have now received the staging and it is now fitted in my greenhouse.
Thank you again for resolving this matter. I am now extremely pleased with the whole package.
Kind Regards
Robin"
9th November 2011
Mrs Lenka Higley said...
"Great delivery driver!: To Customer Care,
Hello, please could you pass a big thank you to the delivery guy which delivered our shed On Monday. He was extremelly helpfull and polite. Please can you let his employer know that he has exceptional guy there! Kind Regards L Higley"
3rd November 2011
Mr Juffs said...
"Good value for money.: Shed was delivered quickly, clear instructions for erection and the shed went together easily. We are very pleased with the result. 5 stars."
3rd November 2011
Mrs Bush said...
"Willow, sweet Willow: Just so delighted with my Willow Hexagonal Gazebo, as though it has grown out of the soil amidst the natural garden! Thank you for the wormanship, ease of assembly, speed of delivery and the price!!"
3rd November 2011
Mr Walsh said...
"Top Quality for the price.: bought this item as a workshop/store.
I am 6'3'' and I can stand up inside ok.
The instructions could be a lot better with more close-up pictures or more detailed pictures online.
I paid the sale price which made it good value but I would not have paid the list price.
After seeing the locks etc provided I went to B & Q and bought much heavier ones.
The goods were delivered on time but the floor was damaged and I had to do some major repairs to one section but as I was in a rush it was faster for me to repair rather than complain.The floor is a bit to thin if you are not building directly onto a concrete base.I built mine with a deck at the front and one of my kids wanted to move in as it looks more like a little house."
3rd November 2011
Mr Hawkins said...
"The garden shed I ordered met all my expectations including prompt delivery.: No problems in recommending Elbecgardenbuildings as the shed I looked at on-line came as described. Simple instructions meant it went up in no time and ready for use."
3rd November 2011
Kim said...
"Excellent customer service: Excellent Product"
3rd November 2011
Mr Panter said...
"Excellent customer service & product.: The Shire Guernsey garden shed I purchased from Elbec is excellent value. It went together with no problems. Elbec customer service is very good, delivery was good, in fact the whole purchase/product/service is excellent. I would recommend Elbec and the Shire Guernsey shed without reservation."
3rd November 2011
Mrs Gadrner said...
"Amazing: Ordered my fencing on the Sunday, it stated delivery within 14 days which was fine. It arrived on the Tues, 2 days later. Amazing!! can't fault it, even though it was fence panels they are very nice fence panels and the guy that delivered them to me also put them in the garden instead of on the drive.
Many thanks to all of you for your brilliant service and delivery."
3rd November 2011
Mr Keeble said...
"Excellent: This Product arrived on time with curticy from the delivery driver and the shed was put together within 2 days and that is after treating all parts with wood preserver (twice).
The only small problem is the hieight of the door opening, I am only 5ft 8" and have to be carefull of banging my head on lintle, withstanding that, a very good product indeed."
3rd November 2011
Mrs Riley said...
"A wounderful good looking product: The quality of the wood is just beautiful, and it truly accents the garden. Truly recommend this product."
3rd November 2011
Mrs Stocks said...
"good prices great service and very freindly.: i have purchased all my garden fencing from these people i did it all on line no hassle no fuss, people there are very freindly delivered on time fair product and price."
3rd November 2011
Mrs Mansell said...
"Just Excellent: They delived on time, quality of the fencing was good and looks good now it's up. Will be ordering again some more earlier in the new year for my garden."
3rd November 2011
Mrs Marshall said...
"Fantastic customer services ad brilliant products: I have ordered twice through Elbec. Both times I was greeted by friendly staff on the phone. They were very helpful and knowledgeable.My fencing was delivered in 48hrs.
I would definatley recommend them!"
3rd November 2011
Mrs Crowden said...
"Easy and Efficient: We found buying a shed very easy, the staff were very helpful, regarding delivery etc., were quoted up to four weeks delivery, could have received it in a week, but were on holiday. When the shed came,it was easy to put together."
3rd November 2011
Mrs Podd said...
"Excellent Service: Item arrived on time and I also got a phone call 40 mins before delivery
The Driver unloaded and put the shed on my patio at the rear of my property.
All items were there and it went together following the instructions with no problems at all.
would use this company again and also recommend them to others.
Many Thanks for an easy trouble free transaction"
3rd November 2011
Anne said...
"always the best: we had a problem with the first delivery. no problem said the man at the end of the phone, and sure enough back came another delivery within two days, this was perfect .we would deal with elbecgardenbuildings in the future as we now know how good you are.well done//"
3rd November 2011
Graham said...
"A very good choice in sheds/workshops: We were very impressed with all aspects of dealing with Elbec, including calling them for advice, placing the order and discussing delivery updates, which were made regularly. The deliverery of our workshop was on time and well executed, even allowing for a broken tail lift on the wagon which meant the delivery men had to offload the parts one at a time, stacking them carefully.
As I was prepared with a good flat base (ESSENTIAL!!!) We spent a cople of days painting everything again. In retrospect, the pressure treatment would have been a very good option, but hindsight etc...
Putting the unit up was easy. It took a day to erect, and half a day to roof and fit doors /glazing etc.
Would we want any changes? Just a couple. The instruction sheet needs to be on two sheets at a larger scale. The pictures are great, but a bit small. Also, I would rather have paid a few pounds more to have a better quality hasp and bolts.
Otherwise it was a very good experience."
3rd November 2011
Mr Choi said...
"A near perfect design for the price.: Overall a very good choice of purchase, delivery not quite instantanous but acceptable. Arrived in 3 packs.
A nice design and relatively easy to assemble, however the photos in the instructions were less than clear.
The top of the rear panels needed to be planed down to an angle to conform to the roof slope in order for the roof panel to sit correctly.
The small bolts supplied for the doors are unsuitable for the design and cannot be used effectively, a better solution is needed for that.
All in all a very good purchase, with some clever extra designing of the internal space, a lot more could be fitted into it"
2nd November 2011
derek green said...
"great shed at a great price: looked around for a long time for a shed of this size. Finally decided on this one mainly for price. really pleased with my purchase both on quality and price."
1st November 2011
Mrs Kaye said...
"a good value, substantial shed: In general, easy to follow instructions and looks good when constructed. Assembled by two sixtyseven year olds, so if we can, you can!"
1st November 2011
Michael said...
"High quality panels delivered very quickly: My fence panels arrived much quicker than expected, they were fitted very easily and appear to be well constructed. I am very happy with my purchase and the service I recieved from Elbec
Regards to all"
1st November 2011
Marilyn said...
"Delighted!: Order went terrifically smoothly...........even when I had to ring to change the height of the fencing! (measured it wrong!!!) Couldn't have been easier and the helpline was just that.....very helpful! Delivery also went smoothly, with the driver helping me to stack the fencing out of the way, ready for installation. Would certainly use this company again and recommend."
1st November 2011
Mr Penny said...
"IMPECCABLE: Good product, great service, great price. Would highly recommend."
1st November 2011
Caroline said...
"GOOD: I was very pleased with the price of the unit when i ordered it. so thats a bonus. it took a few weeks to arrive but as we live in ireland it was acceptable.
I would say my only negative was when it arrived it was a very wet evening and as we wernt expecting it to arrive till the following day we had not place to store it wet as it was. so that was the only down side.
I had a good look at the unit the next day after we found a place to keep it and it is very nice , well made. Looking forward to the spring to set it up. Thank you!"
1st November 2011
Mrs Harper said...
"Forest Ultima Pergola Arch: First time I have bought anything from elbecgarden buildings.
The Pergola Arch arrived on time and it looks fine. I'm having to get council permission to errect it as I'm in a conservation village so it's stored flat pack in my garden shed waiting for the go ahead. Would buy from here again."
1st November 2011
Mr Luis said...
"What a Surprise!!: Thought I'd give it a go!! First time doing business with Elbec. Ordered 8 fence panel at an unbelievable price. Arrived all in superb condition without any defects. Already set-up and looking great. Thanks you!!!"
1st November 2011
Mr Thompson said...
"Simple to build and simply superb.: My corner summerhouse was very quickly delivered on the agreed date. After 3 coats of cuprinol it took my wife and I an afternoon to assemble and site it, very straightforward.
An excellent good value product."
1st November 2011
Rachael said...
"Arrived on time, in good condition and was easily erected.: After checking my arbour out on the internet I found Elbec to be the best price. The ordering process was easy and quick and the delivery instructions followed efficiently.
All pieces were present, including fixings, and it was erected in double quick time with only the roof needing a second person to raise. Overall a happy experience!"
1st November 2011
Miss Byrne said...
"quality: fast and efficient service"
1st November 2011
Sarah said...
"I will recommend your company to others: Very competitive pricing, quick delivery, promptly on the expected day, couldn't be better. Good products, very impressed"
1st November 2011
Stephen said...
"100% Satisfied: The unit was delivered on time by helpful guys and every step of
the construction went like clockwork.
Each piece of timber was identifiable making the assembly a
simple process."
1st November 2011
Anna said...
"Quality Product, Great customer Care: we are pleased with the quality of the product which l am sure we will enjoy. We are also very pleased with the customer care afforded to us so thank you again. We would certainly use your products in the future."
7th October 2011
Mr Ross Perren said...
"SERVICE: THANK YOU so much for your help... It arrived about 2 hours after we spoke.
Will spend tomorrow building it me thinks!!
Cheers,
Ross"
6th October 2011
Rachpaste said...
"Interesting: There are a number of reviews of the Pixie playhouse on the internet varying from the positive to the down right negative. I did a lot of research on playhouse before buying and to be honest they are all pretty mush the same.I hope this will be a balanced review.
Positives
Value for money - if you buy it from this site it is about £50-£60 cheaper than anywhere else. For the money I doubt that, even if you had the skills or inclination, you could build it for less than this.
Shire were pleasant to deal with. They phoned to thank me for buying the playhouse and to arrange a suitable delivery time - well within the 10 days specified.
Once painted and buildt - it looks lovely - very spacicious and should last your child many years.
Negatives
The build instructions are hopeless! Too small to read, confusing and at some points completely out of date. You can download a PDF from another website which helps as you can enlarge it. My partner and his dad pretty much ignored the instructions and built it using common sense.
The build quality is a bit shoddy in places. There is a bit of sanding to do - but nothing arduous. Some of the nails used to hold panels together miss there mark but you can easily tap them out with a hammer and reposition them. Again even a more expensive playhouse probably wont be built that well.
Time - It took two blokes a full long day to build the playhouse and get it watertight.
Summary
Good value playhouse but may need assistance figuring out th einstructions"
5th October 2011
Mrs Yvonne Kaye said...
"ALL ROUND PRAISE: To Customer Care,
I would just like to thank you for your swift delivery and have nothing but praise for Pete, the delivery man. He was extremely helpful, and a very freindly, pleasant man. .Please pass this message on to the correct department.
From
Y Kaye"
23rd September 2011
Mrs ann schifano said...
"Great Product and Service: Received the Summer house last week. Good service, very nice and helpful delivery man. The house was put up on Sunday, instructions very
easy to follow, everything was in order except the bar to the lock was faulty but we found a replacement. Have put a nice Cedar Red wood
preserve on and it looks lovely, just like the photo on the internet. Overall an excellent service and I would recommend your company and
would happily buy from you again. ann"
20th September 2011
Mr martin jones said...
"GOOD BUY: many thanks for recently delivered shed, not assembled yet but looks like a good buy.Delivery driver was very helpful.Many thanks . M Jones"
14th September 2011
Mrs Louise Brister said...
"GREAT SERVICE: Thanks Dawn for the information....I really appreciate it. I will now work out what I want to do. In the meantime I ordered one of your garden arches the other day which is arriving on Friday....great service....thank you.
Best wishes
Louise"
12th September 2011
Mr A Curtis said...
"GREAT SERVICE: This e-mail is to thank you for your excellent work in supplying my recent purchase, of one of your sheds. I was very impressed with the speed you attended to, to get this shed up and running, and it is now being used for the storage of all my garden tools etc. I would have no hesitation of recommending your company, to any of my friends, if the occasion so arises. Regards A Curtis"
10th September 2011
Bernie Cresswell said...
"Terrific Product: Goods delivered on time specified. Returned my e-mail query very swiftly(20mins). Very simple to assemble, although been doing DIY for over 25 yrs so found it easy. One minor point was that the screws supplied were not the best, but I backed them up with spare Decking screws I had that worked a treat! Very satisfied with the end result and look forward to many years of use. I would recommend the product & the service from elbec."
7th September 2011
MRS JANE SUMMERS said...
"EXCELLENT SERVICE: Rachael, Very many thanks for your very prompt action over the instructions for building my shed ,trouble is ive got no excuse for not starting now !!!!!!! , again many thanks excellent service
G SUMMERS"
14th July 2011
Doug Wombwell said...
"Shire Rutland 10`x8`: This was an excellent purchase,the cabin was a delight to build and the quality of materials was also excellent.It said it requires two men to erect but I found that with some help from my better half it went up quite quickly.My cabin came with an extra window and shingles for the roof instead of felt which makes it look even better.Once again an excellent purchase and you will not find a cabin of this quality anywhere else for such a low price,thanks."
9th July 2011
Matt said...
"Fantastic: Free Delivery, Very Cheap as well. Very well built. Looks good as well."
29th June 2011
Mrs JACKIE cullen said...
"GREAT SERVICE AND PRODUCT: I just wanted to tank you all especially Peter who helped me when I called. I received a friendly helpful service and the quality of the Playhouse is excellent value for money. I for one will recommend you and I have been asked on facebook several times so far. Thanks again. Ms Cullen"
16th June 2011
Mr Mark Heneghan said...
"good service and quality: Thanks Julie. I must say I found the whole process extremely straight forward from placing the order to confirming delivery, Your company offers quality goods at fantastic value for money and I shall not hesitate to both buy from you again and recommend your company and services to anyone and everyone.regards Mark"
14th June 2011
Leah James said...
"Super quality gate for a bargain price.: This gate arrived in excellent time in just a few days, the delivery team were very professional and conciderate. I would certainly recommend Elbec to anyone who requires quality fencing with customer service to match. What more could you want."
14th June 2011
Leah James said...
"Fantastic transaction, quality fencing.: I ordered the closeboard panels and the gate to match, the ironmongery set looks fab on the gate too. Customer service was excellent, and the delivery team were very friendly and professional. I would certainly recommend Elbec for quality and supurb all round customer satisfaction. :)"
22nd May 2011
Mrs liz Wilson said...
"FANTASTIC SHED: Thanks Marilyn for the email. The shed is fantastic - and good quality thank you.
Liz"
8th May 2011
Mr peter wilson said...
"GREAT PRODUCT: Marilyn Elliott
Thank you for contacting me about my order.It has been delivered and I have been working all day putting it together.I am well satisfied.
Thank you
p.j.wilson"
6th May 2011
Mr Sullivan said...
"HAPPY WITH PRODUCT AND SERVICE: Hi, i just wanted to let you know we have now recieved our order and are totally happy with it,many thanks for your help and please pass on our thanks to your delivery team who were very helpful in putting the panels in the garden for me.
MR SULLIVAN"
29th April 2011
steven hawke said...
"better value than other companies for the same product.: friendly delivery team, turned up on time and carried the goods to the patio.
The product looks fine although one of the posts had been fastened on the wrong way round which threw me for a bit!
All in all a good value product and much cheaper than the same product advertised elsewhere"
12th April 2011
Mr M A Tongue said...
"Excellent Service/Product: Just completed building my "Sheriff Summerhouse" and it is so nice to deal with a company that delivers on time, and supplys everything needed for easy installation. The Summerhouse looks great - thank you for your attention to detail. Just off for a glass of wine on the verandah!!"
4th April 2011
Angela Scammell said...
"Very impressed with this product: This shed is a bargin price, great quality and looks great in our garden. It's really too good to use as a shed ! It did take me and my husband 3 days to put together due to the many pieces but more than worth it. After viewing prices on the internet this was the best price and delivery around.
Will be using this site to purchase fencing panels later in the year.
A Scammell"
Will be using this site to purchase fencing panels later in the year.
A Scammell"
1st April 2011
Yvonne Keech said...
"fencing: 4Ft High palisade (round Top fencing pack, so ask how wide is?and from rothwell do we have free deliery? thank you yvonne"
11th March 2011
Ms Paula Shannon said...
"EFFICIENT SERVICE: Dear Julie I am delighted with the good news regarding delivery of our Verona pergola. Thank you so much for your care & efficiency in dealing with our order, it is greatly appreciated. We will have no hesitation in recommending & dealing with Elbec in the future. Regards, Paula"
9th March 2011
Mr Craig Lister said...
"EXCELLENT SERVICE: Dear Sir/Madam. Just a quick line to express my thanks at the recent order I recieved from yourselves, namely 5, 6ft Milano fence panels.The order was delivered promptly and even though one of the panels was found to de damaged the driver photographed it and sent it to yourseleves who contacted me almost straight away to apologise and dispatch another one.The driver whose name I neglected to obtain was very polite and helpful and even helped me to carry the panels into a nearby garage, typical good old fashioned customer service which seems to be lacking so much these days.Once again thanks for your professional attitude and I wont hesitiate to recommend you to my friends or indeed use your service again should I require it.Kind regards, Mr Lister."
24th February 2011
Mr M Houghton said...
"Prompt Service and Great Product: Lovely bench arbour. Delivered as promised. Well packed - (and cheaper than xxxxx !!). Works for me."
9th February 2011
Mr John Hyde said...
"FANTASTIC SHED AND SERVICE: Dear Marilyn
Just a brief note to say that I received delivery of my shed on Monday 17 January and the very next day it was assembled, as promised by Damian.When I returned from work the shed assembly had finished and I have to say that it looked and still looks fantastic positioned on the brick base that I had previously built and everyone who has seen the shed has commented how nice it looks. All that remains is for me to figure out what else to store in the shed apart from the proverbial lawn mower, as it is surprisingly spacious inside.Therefore I would like to take this opportunity to thank you, your team and in particular Jasmine for all that was done in order for me to get my shed delivered / assembled.I will definitely recommend Elbec to family and friends from now on.Thanks once again and best wishes,Jon"
16th January 2011
Brian Drew said...
"Vertical Domed Feather Edge 6ft High: Great product,Verry good price.
Delevery speedy and first class driver most helpfull.
Thank you Elbec"
4th December 2010
Moray Mackintosh said...
"Excellent: Bought this in summer at highly discounted rate. Absolutely fantastic, surprisingly easy to assemble, instructions excellent, quality excellent, brilliant use of space."
8th November 2010
Mr Edmund Gallagher said...
"SPEEDY SERVICE: To Customer Care,Thank you very much for the speed in which you processed the order ,but we seem to not have the roof felt for the shed. look forward to hearing from you From E. Gallagher"
6th November 2010
Tony said...
"Well Done: Well done great price shed and quality better than expected. Delivery came quicker than advertised too. Well Done again"
28th October 2010
Sarah Telford said...
"well done: Hubby left me to order a garden shed and was not disspointed when the arran arrived and was even more pleased when he saw the price i had paid on his statement. Well Done elbec."
21st October 2010
David Breeze said...
"Shire Lundy 9' x 6' shed: ELBEC are a very good company to deal with but unfortunately Shire the manufacturers of the shed let the side down with incorrect instructions leading to a shortage of roofing felt to complete the job and then failed to return calls or send additional felt until ELBEC intervened.
The shed itself is a well engineered garden building but you need to be aware that it is not a case of just banging up four walls and a roof. To treat the shed sections before erection as per the manufacturers instructions and then to erect it takes the best part of a week for one person but the beauty of the modular construction means that it is easily handled so sections could be treated under cover."
The shed itself is a well engineered garden building but you need to be aware that it is not a case of just banging up four walls and a roof. To treat the shed sections before erection as per the manufacturers instructions and then to erect it takes the best part of a week for one person but the beauty of the modular construction means that it is easily handled so sections could be treated under cover."
18th October 2010
J Jackson said...
"Wow: I ummed and arghed over this shed before buying but i have to say im glad i took the plunge and purchased one. Its a super shed and its pressure treated too. Took a while to put up but now it looks great in the garden Wow well done. PS its ashame i cannot put a photo of the shed on the site."
7th October 2010
Mrs Colleen said...
"EXCELLENT SERVICE: Thank you for your quick response, but I am delighted to say you do not need to chase the order as it arrived tonight. Many thanks for your offer to help, and also for the quick delivery. I can't wait to have it put together now! Regards Mr C Lobb"
6th October 2010
Mr Brian Whitchurch said...
"EXCELLENT SERVICE: Hi Jennifer Greenhouse received yesterday evening, delivery driver was excellent (Andy) very delighted with service could you let me know where the instructions are for errecting greenhouse please? Kind regard Mr B Whitchurch"
25th September 2010
Mr Searle said...
"GREAT SERVICE: Dear Marilyn Thanks for your prompt reply and sending me the two roof sections, both are in good condition. I really appreciate your help and shall recommend your company to family and friends. Thanks Mr Searle"
25th September 2010
Mr Cowley said...
"EFFICIENCY AND GREAT PRICE: Dear Sirs,The items I ordered were delivered, as promised, yesterday. I am very pleased with the quality and with the superb efficiency of your company in all aspects of this small order. The panels were just the size you had quoted and so I was able within a couple hours to replace the existing rotten panels without any alterations whatsoever.
The gentleman who delivered these goods telephoned about 30 mins in advance and was courteous and helpful. All in all, I am impressed. Previous to my placing this order with you I had checked our local suppliers - B&Q, Homebase and several private firms - all were far more expensive than you and all added a significant sum for delivery. I shall not hesitate to recommend you and your products to my friends and neighbours. Thank you...........Kind regards Mr S Crowley"
The gentleman who delivered these goods telephoned about 30 mins in advance and was courteous and helpful. All in all, I am impressed. Previous to my placing this order with you I had checked our local suppliers - B&Q, Homebase and several private firms - all were far more expensive than you and all added a significant sum for delivery. I shall not hesitate to recommend you and your products to my friends and neighbours. Thank you...........Kind regards Mr S Crowley"
19th September 2010
Campbell said...
"Customer Care Service: The Summer house was successfully delivered yesterday. Many thanks to everybody - especially to Marilyn - for achieving this. We have to take up a work appointment in Italy for the next four months so will not be erecting the building till our return to UK in February.We will, therefore, not be able to check all is in order until then. Thankyou to you all,"
18th September 2010
andrew marriott said...
"Just thought i would share tihs with you: Great quality and looks fantastic in my garden. Its perfect for my home office and the spare room in the house is now free again. I took delivery of a 10ft x 14ft cabin and it took 3 of us Friday and Saturday to put up. Not bad since i had nver put a log cabin up before. I feel i am an expert now. Just thought i would share my delight with you."
7th September 2010
Mrs S Hilton said...
"Very impressed: Fantastic service. Summerhouse easily put up - One faulty part, the door lock, was replaced by return of post. Never had such prompt service. Summerhouse will look great in my new garden.
Similar product locally quoted at over £1000.
S hilton"
4th September 2010
steve woodward said...
"excellent summerhouse: Went together very easily just 4 sides floor and roof, did it all in half a day with help from the wife, sat in it on the laptop the other day....perfect, there should be an option to upload a picture"
2nd September 2010
Mrs Sharon Marshall said...
"HAVEN CORNER ARBOUR: To Sales,Good morning, I just wanted to say thank you for the fast delivery of my arbour. After emailing my request for a fast delivery, Marilyn phoned me the same day to discuss my requirements. I placed my order on the Fri and by 8:15 Mon morning Rowlinsons had phoned to arrarnge Fri delivery.I was very impressed, thanks to all Kind regards Sharon From Sharon marshall"
25th August 2010
Mr D Heaps said...
"Great Design: Thought i would take the time to say what a great design this shed is. Well built and was able to put the door in the side gable. Instructions did not really help mind but i did figure it out in the end. So full marks for the shed perhaps 3 for the instructions."
19th August 2010
peter howard said...
"Charming, friendly people, but I received my summerhouse 47 days after orderin!It's now more like an autumnhouse! The 5 stars are for the product, NOT the service!"
17th August 2010
Mrs C Elliott said...
"really pleased: To my surprise the shed arrived much quicker than expected. My 2 teenage sons have already put the shed up over the weekend and i am really pleased with it."
13th August 2010
A Deacon said...
"Great shed: What a great shed. Thanks for the service. Very pleased and better than I expected for the price."
2nd August 2010
Mr D Barber said...
"Panel fencing: Very pleased with the quality of the feather edge flat top panels both in 3ft and 5ft the delivery was outstanding we were lucky with next day delivery First class service Thanks"
24th July 2010
Mr D Davis said...
"I am very pleased with the product: Hi,Just to confirm that the summerhouse was delivered and put up first thing this morning by two excellent fitters, particularly the lativian fellow who took great pride in his work. I would appreciate it if you could pass this message on for me. I have just finished putting on further treatment and have just removed the plastic film covering the perspex only to find that the bottom right hand corner of the bottom pane of the right hand door has a crack in it. I didn't notice this at the time as the plastic film was obscuring. I'm not sure what can be done in this instance as obviously the perspex is factory fitted but I would welcome any suggestions. Other than that I am very pleased with the product. Thanks Del"
21st July 2010
D Barber said...
"Very pleased: Very pleased with the panels and delivery service further order to follow"
13th July 2010
Mrs Saunders said...
"Excellent Customer Service: I just want to say what an excellent customer care team you have. They pulled out all the stops to meet the order. I teach customer service and have and will use your company as an example of excellent customer service. I look forward to receiving the shed tomorrow"
10th July 2010
Robert JONES said...
"Very pleased with the product: Many thanks, the glass pices have arrived intact and are now fitted. Very pleased with the product and all your assistance. Regards, Robert JONES"
10th July 2010
Jeanne said...
"I would recommend you company to anyone: Its been a pleasure doing business with you. I would recommend you company to anyone, your customer service has been great. Makes a nice change in this day and age. regards Jeanne"
10th July 2010
Linda shelper said...
"Really pleased with both product and fitter: Our Elite greenhouse, supplied by Elbec, was fitted today by John from Retail Force. Really pleased with both product and fitter, many thanks.
Regards
Linda"
10th July 2010
kay mcdougall said...
"fantastic service: just writing to say what a fantastic service and how pleased we were with the easy assembly the instructions were very easy to follow thankyou once again mrs kay mcdougall"
10th July 2010
Joan Whitehouse said...
"It was a pleasure dealing with your company: It was a pleasure dealing with your company especially as you have an excellent customer service, and answered my queries so promptly. If only all Customer Services were as efficient as yours there would be a lot more satisfied customers. Many Thanks once again, I'm sure my grandchildren will get a great deal of pleasure out of the Summerhouse. You have made 2 Grandchildren and one Nanna very happy. !! Thank you both once again. sincerely Joan Whitehouse"
10th July 2010
Peter Brodella said...
"will recommend: Dear Elbec, thanks for prompt reply and fitting instruction attachment, I have been very happy with your service, will recommend and def' use you again, well done.Many thanks, Peter Brodella."
10th July 2010
Moira Watkins said...
"would like to congratulate you: The arch arrived today and I would like to congratulate you on the efficiency of your company. It was a nice surprise as I thought it would take much longer to come. Thank you and well done . yours sincerely Moira Watkins."
10th July 2010
A Kitto said...
"I will recommend you to others: It's good to deal with a company thats take the time to keep it's customers informed, I will recommend you to others. A Kitto."
10th July 2010
John Dearlove said...
"looks like a great shed: My sincere apologies, upon closer inspection the instructions and fixings were inside a plastic bag hidden by some wood.All parts are present and correct.Many thanks again for your help with this it looks like a great shed once I assemble it. I would recommend the service that you at elbec have provided, keep up the good work Regards John Dearlove"
9th July 2010
Sylvia and Dennis Atkin said...
"thankyou for our summer house: Just a quick note to thankyou for our summer house,which arrived at 9.30 this morning,We are very pleased with it, the quality is very good, instructions not very easy to follow! but its up.. not quite finished. We hope to use it alot this summer so lets hope its a good summer Many thanks Sylvia and Dennis Atkin"
9th July 2010
Mr Robert Laidlaw-Waller said...
"What a fantastic service!: Hello Marilyn What a fantastic service! New hen run arrived yesterday morning, hens arrived in the evening. Satisfied customer and very happy hens! I'll certainly recommend both Elbec and Chicken Shack. Thanks again for a great service. Regards Rob Laidlaw-Waller"
9th July 2010
Mr ian woodcock said...
"thankyou so much: To Sales, Just to say thankyou so much, our chicken shack was deliverd within 3 days, perfect condition, easy to assemble, and now lived in by 2 happy Bantums ... thankyou very much.From ian woodcock"
9th July 2010
Mr Barrie Westerman said...
"very pleased: just a note to say how very pleased we are with the summerhouse you supplied us, we have it assembled and we`re enjoying relaxing there.thank you From Mr Barrie Westerman"
9th July 2010
N Jamieson said...
"absolutely fantastic: To Customer Care,I ordered a pent 14 x 8 shed on the 1st June 09 & had to email to say the company that supplied & delivered were absolutely fantastic, the time and care they took to erect my new workshop was a joy to watch, please would you forward my gratitude to the 2 guys who delivered and assembled my shed on an extremely hot day!I will certainly recommend to all!!!with much gratitude N Jamieson"
9th July 2010
Mrs W Cocken said...
"excellent service: This is a short message to thank you for your excellent service for our garden shed order, you stated that delivery would be about 4/5 weeks from order which was fine but, to our delight it was with us within 2 weeks. Shed now assembled at the delivered address and one very happy husband, so well done ELBEC Regards Mrs W Cocken"
9th July 2010
Pat Kimber said...
"Thank you: Dear Felicity Thank you very much for all your help. The parts were actually delivered to me at about 11.00 a.m. this morning. The service has been absolutely excellent, firstly with the original delivery and now with the replacement items. Thank you very much for the brilliant service. Pat Kimber"
9th July 2010
M Edwards said...
"your delivery driver is a credi: Dear Elbec,Just to say your delivery driver is a credit to your company, he was due to deliver tomorrow morning but as he was passing nearby on the way to his truck stop he had the nonce to phone up and ask if he could deliver this evening, which more than suited us.Once here he was polite, courteous and helpful.If your green house is as good as your driver I shall be delighted.M Edwards"
9th July 2010
A. T. Williams said...
"delighted: This is a short note to say, I have received and assembled the shed and am delighted with it. May I thank you for your help in completing this order Thank you once again . Yours sincerely A. T. Williams"
9th July 2010
M Swallow said...
"thank you: Just wanted to say thank you for sending 2 new doors for our summerhouse, we are very impressed with the efficiency you dealt with our problem on the previous doors.Many thanks M Swallow"
9th July 2010
Mrs E Davie said...
"Thank you: Thank you for wonderful service, and a product that does exactly what it says on the tin.. Mrs E Davie Falkirk"
9th July 2010
m curtis said...
"how pleased: HI,Just thought you would like to know how pleased i am with the summer house. M Curtis"